The Paper Store Of Reading

Update: went back shortly before Christmas to buy a fee presents. I was holding a bunch of stuff I had picked out and accidentally dropped a package of 2 taper candles on the floor. I picked it up and examined it, they were fine. The saleswoman who had been standing still, doing nothing nearby the entire time (and never asked me if I needed help), turned to me a said, very nastily, «you’d better HOPE you didn’t break those.» I said they weren’t broken, I would have paid for them regardless, and she was being EXTREMELY rude. She walked off in a huff.
I really am never coming back here, there’s no excuse for this kind of behavior in a business.

There’s an employee there by the name of Natasha who is beyond rude. I patiently waited for her to get off of her lunch break to be helped. She works in the printing department and became extremely impatient and rude when I started asking questions about what I wanted done. I drove an hour just to have some pissed off drama queen hiss at me. Never again will I bother with this store.

The Paper Store — everything you need to know is in the name! This place is great if you need some stuff to wrap a gift or give a card and so much more. Although my visit was quite limited here (5 – 10 minutes) I easily found what I needed and was very happy with the selection of products.
I purchased a card for fathers day that my dad found hilarious, I got a pre-​made gift bag for just $ 4 (which when buying everything seperately is usually $ 8 – 10) and when checking out although the line was 8 people it only took two minutes or so to get taken care of! Really no qualms with my first visit to this place, if I’m ever in the area again and need anything pertaining to gifts I will certainly come back for more.

Got dragged in here with my wife and daughter while out running some errands this past weekend.
My initial lack of enthusiasm seemed to fade when I noticed all the cool stuff. What isn’t cool is the prices or the staff. $ 26 for a Red Sox baseball hat? You must be out of your mind. The staff were also very aloof and uninviting.

Awesome place to order invitations Lily is amazing! She is super nice and patient, and very helpful, if you’re in the area definitely stop in and take a look around.
Thanks Lily!!!

I was in this location earlier today, I went with my sister to pick up her Boston skyline Alex and Ani bracelet that had just come in. I casually asked if they could check to see if my bracelet had come in yet (we were wait listed) and the employee working the Alex and Ani bracelet counter looked at me like I was stupid and said «They’ll come in when they come in.» She then ripped the Alex and Ani bracelet out of my sister’s hands and brought it up to the register, while doing so she LOUDLY complaining to the cashier that a customer was stupid enough to ask if the silver Boston bracelet’s had come in yet, then the cashier that was waiting on my sister looked at me and rolled her eyes and muttered something under her breath.
This store will never be getting my business again, rude employees and terrible customer service!

I received a gift of a bracelet from this store at Xmas and a month later it was so tarnished and the finish so worn I could not wear it. I went back seeking an exchange for something different of equal value. They told me they cd not assess the value because they didn’t have that exact bracelet (huh?!), so they’d leave it for the jewelry manager who would be in touch. I left the bracelet, with my phone number and over a week later when I hadn’t heard back, returned to the store. I was told by a clerk that they weren’t going to do anything about it and she retrieved my bracelet from an office. The jewelry manager never called to tell me that — never even called to arrange the return of my bracelet. (Just for the record, what store asks you to leave merchandise. It’s not like they’re Harry Winston.) I can buy real jewelry at a million places — including TJ Maxx for less money. Their merchandise lasts for more than a few weeks, I’m treated politely, and they stand behind what they sell. I’ve bought a few cute things on sale after Xmas at Paper Store and their after holiday sales are good. Other than that, they don’t sell anything that someone else doesn’t sell that’s of higher quality and more affordable. I shall do business with them in the future; I wouldn’t buy a greeting card in this store.

Liked this store, however when I went I was looking specifically for an Alex and Ani bracelet, and they had none of the ones I was looking for.
Store was nice, just as any other Paper Store!

Wow, the Paper Store really impressed me tonight. Their employees were super friendly and helpful. Christine even volunteered to drive (out of her way tomorrow morning before work) to swing by another store & pick me up what I requested. That’s top-​notch service in my book!

I visited this store to look through their books for wedding invitation designs. The manager and store clerk made fun of my engagement ring, which was embarrassing. They also insinuated that I would not be able to afford certain designs… Definitely will not be giving them the pleasure of handling my invites.