Fast Fix Jewelry and Watch Repairs

I have purchased many items at this location back to the days of Geno, Dom and now Ezmarellda. The Customer Service was and is always top notch. If your making a purchase of watches, jewelry or just fixing a charismatic piece… try it you’ll like it!

Carlos and Eva are the best, went in there to get my ray bans fixed. Carlos was really informative, he basically told me my glasses were in delicate condition but that he would try to fix them. Not only did he fix them but he diagnosed another problem and fixed it as well free of charge. Great place to get your necessities fixed, highly recommend them

Very high prices it’s ridiculous took my Versace glasses to get a quote for a broke screw but was quoted to much I’m better of buying new glasses. The girl In the front was a smart a** horrible customer service.

So I rarely write these things but these guys really are amazing !! I went there w a crazy request to help me with the clicker on my car. Carlos didn’t make any promises but not only fixed it, he waited to charge me until I went outside and made sure it worked. They’re awesome! Would def go back and highly recommend !

Quote was very high and when I said, really they lowered the price. ??? I brought my high end wrist watch in to have a new pin put in the band. Rather than mention that my watch took a specialty pin, they repaired it with the generic/​wrong pin. I nearly lost the watch when the pin failed and my watch fell off my wrist. I do not recommend this place at all.

One of the diamonds on my ring fell off and came across this place. Everyone was nice and professional. My ring was fixed, polished, and looked like new! I am 100% satisfied with the workmanship. I definitely recommend this place!

I will never ever come into this store a giant a few weeks ago I need to size a ring and have a very small diamond put in the ring and when I mean small I mean small the crook in the back that fixes the jewelry tell me $ 160 I go that crazy and walk out sizing is about 20 to $ 40 at the most. Mind you I have done business with them in past and was never charged that. I go in there today 1−14−16 and the girl that works there said she can’t help me anymore. Because of what happened last time I was in there … well hello who wouldn’t be angry that they were getting ripped off. word of advice do not so business with this company. I wish I could leave a negative 5 stars.

Today I had a frantic emergency. My chain that I wear religiously had broken. I remembered I saw a place in the mall that says they do repairs. So I went. Met the sales lady named Esmeralda who was amazing. She is very knowledgeable and an joy to talk to. This will forever be my go to jewelry store thanks to Esmeralda and her great customer service.

Had some jewelry repaired they did an excellent job at a reasonable price. They also did a custom ring which turned out much better than I expected. Carlos is so talented. Esmeralda provided outstanding customer service. I will definitely be back

It takes a lot for me to write a 1 star review, but this place definitely earned it. I made the mistake of freaking out and coming here to get my ring resized instead of sticking to my usual place. I paid heavily for it.
If you choose to ignore my review and go here anyways, don’t say I didn’t warn you.
I went in for what I thought was a simple procedure, to get a ring sized down a half size. The wait for the ring was not long, which should have been the first red flag. When the guy brought out my ring, I looked at it and it was lopsided, bulging. I could see the imperfections easily. My heart dropped and I mentally kicked myself in the ass for ever trusting some cheap place in the mall with sentimental jewelry. He took it back in to get the jeweler to fix it. He didn’t fix it and I hated myself even more for what I had chosen to do. I chose to come here and I paid for the consequences.
Bottom line: the jeweler at this place should have never been hired. The next day I took my ring back to my usual place where they right away confirmed the poor workmanship of this place and fixed my ring. Now it looks flawless. I will never again in my life do business with these people again and neither should you.

Went to get my necklaces repaired and I couldn’t believe it! It took only about twenty minutes for all three of my chains to be fixed! Staff were friendly. I will take my watches there to be repaired as well!

Quick and very affordable price!!!
I called around the area and kept getting quotes that were as high as $ 30 for my fitness watch, Polar FT40. I went to the Galleria that same day to exchange an item and noticed on the Directory there was a watch place. I went into the store and was helped right away. The guy who helped me, Sam, told me it would only be $ 14 plus tax! This is basically half the price of $ 30. I couldn’t believe it. He told me it would take about 10 minutes. I went back in 10 minutes and the watch was ready, sitting, waiting for me. The battery is supposed to be good for 5 years so if anything happens in terms of the battery, Sam told me to just go back and I’ll get it replaced for free (It’s noted in the system).
I’ve never had my watch battery replaced so for this being my first time, I had a great experience. I am definitely going back.
Thanks Sam!

What an awesome experience in the watch repair store. The Guy was so very helpful. We went into repair store to get battery for watch. He offered to check and see what’s wrong with battery before selling one. So battery was dead. He offered warranty of 1 year or 5 years. He was very knowledgeable about gold.

I took my two watches into the store & requested to have 4 watch batteries replaced. Got my watches back & the illumination on one of the watches no longer worked. It was working before I brought it in. The two time dials were not working (reason I needed to replace the batteries). So I had to wait for the watch tech Carlos an extra 10 minutes to fix the illumination. Not a huge deal because they fixed the problem. I was also provided a quantity discount (given before the issue with the illumination). No compensation for the issue or an apology was given, which would have been appropriate. Overall, a decent experience.

I don’t know if it’s just me, but I get the vibe that this business sucks because of their lax attitude.
I went there yesterday (01−30−12) in hopes of getting the band on my watch fixed sized and the woman working there was so abrupt I walked away to go find another jewelry service store. I was literally still in the middle of my first sentence to her — which was asking her if anyone else could help me — and I wasn’t half finished asking my question when the woman cut me off and said «you have to wait ’til I’m finished helping him». Well obviously I didn’t want her to stop with her customer and take care of me first, but I needed to know how to get help with my watch.
About a year ago when I took my watch there for a new battery, THE MAIN THING I REMEMBER IS how they spoke to me in an uncaring (and sort of rude) way, and they didn’t seem concerned about how they related to me. They were pretty much lacking in customer relations THEN. Also, their prices are top level compared with other jewelry repair businesses, so I would think they’d treat their customers decently.
Go some place else where you won’t get treated shabbily.

oh gosh… my blood is still boiling! brought in two flat silver ornaments to be engraved– she first quoted me $ 3.00 a letter, but after i was going to walk away she came down on the price to $ 1.25 a letter — FIRST RED FLAG. they do not have a machine– that is fine, i have seen some beautiful engraving done by free hand. Well– when i picked up the ornaments they were HIDEOUS! AAAAHHHH!!! i am still so upset… i am so embarrassed for them and for me because I am so cheap and it got me in trouble this time. It basically looks like a kindergartner trying to write in cursive for the first time. I told the woman i was not going to pay for this work and they ruined my ornaments. No apologies from her… just a «well then, just take them» as she threw me a paper bag to put them in. I now have to find new ornaments… and will take them to Things Remembered. DO NOT get your items engraved here. it will be a HUGE regret!!! but all in all— it’s comical to think they can call themselves professionals.

Really simple, affordable.
Brought in a male’s simple band ring that broke in half in to fix. Got it done in an hour for $ 30. Other places told me two weeks and they didn’t even give me a quote on price.
One thing is the service is odd, the lady and gentlemen I met at the counter their type of service could easily be mistaken for rude service. I think it’s how they talk, they’re quick and really confident on their work. I gave them a try and I’m happy with the fix.
I was skeptical at first but when they gave back the ring it was so shiny and like new.
They also buy your jewelry, so I’ll probably sell my gold necklace that I have.
Located on the second floor, near nordstroms!