Babies R Us

This place is amazing. The customer service is the best I have received at any store– much less a baby store! They are informative. There are short waits. There is always someone to help you. Everyone is so nice. Returns are such a pleasant experience. They even ask you about your baby.
The store is also really nice. It is large and well stocked. I’ve never seen them run out of anything.
They do price match to Amazon and accept Buy Buy Baby coupons. There is no need to go elsewhere!
ps– if you are looking to do a registry. Do this store; not amazon. Amazon will not let you return items a year later and you have no idea what you will use! you’re baby may not use a ton of the items you register for. every baby is different.

This store is very accommodating and will assist you with returns if you don’t have a receipt. I had received several items as a shower gift and they were extremely helpful. Great customer service, A LOT better than the San Mateo location.

I have had very many good experiences at this location.
Good-​great customer service
Hey usually have everything in stock
Sometimes baby items go on sale which is nice.
I did most of my baby registry at this babies r us
Well stocked and clean
Yes babies r us can be a little bit of a pain when it comes to their system, even managers are not able to override some glitches, but overall pretty organized.

After an horrible experience in san mateo store, was able to come in and get great service

The hours listed here are incorrect! Make sure you call before making a trip.
The store also has a much smaller selection.

I should have read the reviews before venturing down to RWC. I live by the Colma one and I will say they may not have as big a selection as RWC but their customer service far surpasses RWC. My husband and I walked in looking for double strollers I had already looked at them in Colma but thought they may have some more to chose from. I found the one I had liked but it wasn’t set up as a double when I asked the employee he said no it wasn’t a double, even though the sign says it converts to 2 kids. Um ok. So the only doubles are against the back wall? Yes. He disappeared before I could ask another question. So I went in search of our infant seat so I could try it on some of the doubles. I found our «helpful» employee chatting with another employee about the lady who knows more than him «I guess she should work here!» That’s when they saw me and looked like kids with their hands in the cookie jar… busted. BTW I’m a retail manager so I know when I catch employees talking about customers really bad form. I would have complained to the manager but he was the only person on the floor. Needless to say I will not be back and will now tell everyone I know to come to Colma.

I echo the comments on the store manager, John in San Mateo. Our baby was stillborn and we could not use any of the registry gifts we received. We finally had the chance to come by this store and return our items. John flat out told us, «NO. I cannot take it back as its over 90 days. No exceptions, sorry, you can be on your way.» Wow. Really? He didn’t even bother to consider an exception. Didn’t even bother to tell us to call the 1 – 800 line. We called the Redwood City location shortly after and Jesse, the store manager, was nice and underStanding. He asked us to come and he was able to refund our items (we have receipts too). Thank you, Jesse. John does not qualify to be a manager anywhere.

I personally like this branch. This location is pretty big and well stocked. It has plenty of parking and very close to freeway. My baby girl only takes one type of ready to feed formula and I could always find it here, which is rarely to be found in another location. I also like the location of their mothers room, which is inside ladies restroom and quite private. Based on my personal experience, their staff are very friendly as well. They could be hard to find on the floor sometimes. Overall, I am very pleased with this location.

this one is waayy better than the one in sunnyvale, much grander, cleaner, bigger and closer to the freeway. i love it! (for what it is, that is).
the stroller are harder to check out (compared with buy buy baby) since you cant roll them around.
lots of choices. and the customer service is great. they always help me out and they are able to keep the line moving along.
sure, its an impersonal superstore but i love the anonymity that affords me.

This review is for just being on the phone with them right now.
Took about 5 min of constant ringing just for someone to answer. And then after waiting for another 8 min to search if they had a certain item in stock, the same girl came back on the line.
Our conversation:
Employee: Hello, how can I help you?
Me: Yes, someone was looking for the nose frida.
Employee: Oh yeah, no, we don’t have it.
Seriously? Sounded like she didnt even look for it.

I was rushing around attempting to find a pair of shoes for an outfit I purchased for my friend and wanted to check Babies R Us before heading home and getting ready for her baby shower.
I walked into Babies R Us and found the shoes but the area was a disaster. They have a line of shoes called Koala Kids and the sizes range from 0 – 3 for babies. Well, I found a pair of shoes that were a size 1, but there was no chart indicating the corresponding number of months.
I glanced around for an employee and found two chubby bunnies sitting on their hindquarters in the Baby Registry section. Both employees were on the computer, so who knows if they were actually working. The guy looked pained when I walked up (didn’t catch his name) and before I could finish my question about a size chart for Koala Kids he tried to complete my sentence for me. Ohhh. Nahh-​uh.
I waited until he was finished and then started over and explained that I was looking for a size chart for Koala Kids. He then asked his co-​worker and she shrugged and said, «Myra will know.» So ol’ lazy bones radioed for Myra who approached about 2 minutes later.
I’m giving the store 2 stars because Myra really did try to help me find a size chart for Koala Kids. No luck.
I ended up doing what I should’ve done from the start: I googled Koala Kids shoe size chart from my iPhone.

I was never a Toys R Us kid growin up. Parents couldn’t afford’t.
I get why! They’re expensive!
But once in a while I’ll take my kid there.

As far BRUS’s go, this one stands out in a positive way to me. Its huge for starters with a pretty vast selection of clothes, swaddles sacks, etc. It’s very clean and right off the freeway. It opens up into a Toys R US as well. It looks like it was just remodeled or something, although I’m not sure. I went there a few days ago and found my favorite baby shampoo that isn’t sold anywhere in stores. I haven’t had any weird issues with the staff just business as usual.

I came with my friend who needed to return something she got at her baby shower. It wasn’t on her registry and she didn’t have a gift receipt but the young lady allowed us to return the item. She was quick and friendly and didn’t hassle us about not having a proof of purchase. Great customer service.

I am having my first kid in a few months so I wanted to start purchasing furniture for the baby’s room. When I went into the store, I spent about 45 minutes working with the representative on the furniture.
The deal they mentioned to me was if I bought three items, I would receive 50% off the total order. This was not the case. I would only receive 50% off the crib. Since I am not the sales rep., nor am I Baby’s R Us, I would suggest they train their reps on properly understanding the promotions BEFORE THEY SPEAK TO ME AND waste everyone’s time.
I do not like giving negative reviews but I feel this is representative of large box chains discounting the little guy and misleading the consumer. Training a sales representative is imperative and they do not get it. If you know of a good small baby store, I am more than willing to pay the premium, please email me!

This place got/​is still in the process of getting a makeover and it’s awesome and the customer service I have encountered here specifically one of the store managers, well he was acting manger on a closing shift and has helped me in the past, is really good. There is another gentleman who works there who has also always been very friendly and checks stock for me when I need it.
I have also found their sales to be pretty competitively priced and now that amazon will have to start charging tax I am glad I live relatively close to this store!

They are remodeling so I guess that’s a good thing?
Not sure about the variety because I’m new at this stuff. No one approached us as we were looking at stuff but luckily we had friends who were helping us look at what’s good/what’s not.
Spacious parking.

Expensive than places such as Target or Walmart but there are things that are available here that you won’t find at either of those 2 super stores. I came out this way because I was in Palo Alto for an appointment but I needed a rain canopy for the stroller.
This location is typical, nothing different from other stores but the parking lot is huge. I came in and asked what I needed and was brought to the aisle that has them. The associate even told me I can open it up to try it if I want. Although I didn’t do that but it was a nice and available option for potential buyers!
On my way to the register, I bought an «Elmo Loves Me» bib and a watering thing for baths (looks like a giant pelican). I hate impulse buys but it was too cute to pass up.

Called this afternoon for an item check. they said they had 3 in stock. ask them to place one on hold for Jerry. «Sure they replied.
Evenflo Symphony 65 Hamilton Car seat.
Was excited to pick it up tonight… when I arrived notice there was nothing in stock. thinking thank goodness there is one on hold for me… went up to customer service counter only to find out there is nothing on hold nor anything in stock. Waited 30 mins from them just go thru their top stock because their computers show 2 on site (including display)…
Manager said unfortunately we do not have the item but I can travel to San Jose or Serramote they show muliple item in stock. Hahaha! Yeah right!

The first few times I went to Babies R Us in Redwood City, I was impressed. The staff was friendly, helpful and reasonably knowledgeable. The store looked clean. The selection was pretty good. However, having shopped here more, I have grown weary of the place. Let me group my gripes into store specific and company specific so you will see what attributes carry over to other stores and what attributes may not.
Company specific:
— the return policy here is silly. Some things can only be returned for merchandise credit while other things can be returned and the value added to a store cash card
— prices don’t make sense. In my mind, when something is on clearance but discounted 5−10% from MSRP, it ISN’T on clearance.
— the store plays weird pricing tricks to entice buyers to come back. However, it really annoys me when I get a 15% coupon for a product I bought two weeks ago especially if I only need one of them
— no free ship-​to-​store policy
— the website sucks
Store specific:
— location sucks
— sure, staff here know what the products are but they can’t help you determine what is truly essential. When you are a new parent who is frustrated by having to decide between the doohicky, the doowicky with the extra whatchamacallit and the doowicky deluxe with odor eaters, you do not want a staff member telling you that the reason to choose the doohicky deluxe is because it is on sale
— the store may have a lot of stuff but they don’t have half the things we want. For example, we wanted the white Diaper Champ. Can’t get it. Can’t even ask them to order one for pickup. In fact, a lot of things in the store are display only meaning I HAVE to come back some other time to pick it up. Did I mention location sucks?
— if you are into cloth diapers, you are out of luck
Once we use up the remaining baby registry store credit, we aren’t coming back.