CVS/Pharmacy

It varies. Some of the staff are great. At least one is like Nurse Ratched and can induce one into intemperate behavior. Be aware. YMMV.

So Unilocal says you close at 12 your sign says you close at 12 but it’s 11:30 and you are closed really

This update is strictly for the pharmacy. They are great. I haven’t had many problems with them and when a problem has arisen, the staff have helped solve it professionally. I switched to CVS after having TONS of problems with Safeway’s pharmacy. The thing I love about CVS pharmacy is that you can do everything online. They even text me when my prescriptions are ready to pick up. I have had to call a few times and the hold times are pretty long. I cut them some slack there being they are constantly busy. However, they’ve always shown me respect, filled my orders in a timely manner, and called me if they have questions. The staff has always been friendly when I pick up my items which is appreciated. They don’t act like they loathe their jobs like most of the other local drugstore pharmacies staff do.
For me personally, I really like this pharmacy! After dealing with Anchor Drugs and Safeway, CVS is a huge step up. I’m sorry other people have had bad experiences, but for me it works — and that rocks.
Thanks CVS pharmacy!

For the life of me, I can’t figure out why anyone shops at this store when most of merchandise CVS carries can be purchase at Safeway for less. And believe me, I’m not a big fan of Safeway. Example: just went in to purchase Right Guard deodorant, I thought $ 6.29 was a bit high. Next door, Safeway had the same item for $ 4.29. After comparing my $ 27.46 Safeway purchases with the same products at CVS I saved over $ 6.00. CVS is way over price and has poor service.

Pharmacy Review:
Every time in each of the last 5 times we have had a prescription filled here we have had problems. We call and verify the prescription has been FILLED. They say it hasn’t. They say it will be filled, and we can pick it up in an hour. We get there a day later. Prescription not filled. Will be ready in an hour. Ask for it to be filled. Leave (as we don’t have an hour to waste), call a couple days later, ask if the prescription has been filled… No it hasn’t, but we will fill it in the next hour. Repeat ad infinitum… Horrible waste of our time.

This is for the pharmacy dept. If I can give zero stars I would
I tried to fill a prescription three times. First time they said they didn’t get the prescription from the doc. Fine. Next morning called doc. They will call it in again. Called mid day ask if they got the pres. Yup. Still nothing. Called the doc again. Doc says they sent it. Called back the pharmacy — finally got someone on the line and was told that they got the prescription but don’t have the medication at that location. So… they don’t have it fine but were never gonna tell me?

Check your prescriptions carefully. I picked up my meds yesterday to find someone else’s different prescription attached to my paperwork instead of what I was supposed to get. Could be dangerous…

I love CVS, I went friday nite around 9pm but this time was very unpleasant thanks to the staff member that refused the services for me & child use the restroom. Becuase they «just mopped» and is was now closed. And told me to go Starbuck or safeway. He sure was in a hurry to chat be friendly with other customers and then open up another register to assist them. I guess he pick & choose who he really likes to help. I think his name was Martin not sure. It was very upsetting, I was not able to complete all what I need it to purchase. I only bought the few items, that I already had selected. So, I could drive home & used my own restroom. I know as ex-​employee from CVS you always have to assist and offer great customer services to any one. In this situation, I would of go check along with the customer and not assumed I was another person in the store that only need it to use the restroom.
THANK GOODNESS FOR CVS BROADWAY. I Wish they were open midnite.

Super janky. Another twilight zone spot.

So slow service at pharmacy been waiting for 30 mins just for to pick up my son’s medication

CVS here is pricey. even the generics are higher than target’s. wines cheaper by buying six. few microbrews offered. beers pricey.
buys: 2 bags of chips/​$ 2
–lays chips.

I have been coming here many years. I find the current staff professional and pleasant.
On more than one occasion, the pharmacist has called me regarding prescriptions or issues including refills of important meds; The Pharmacist — not a clerk. I find the clerks quiet but efficient. On some days it does feel they are understaffed, but you shouldn’t take it out on those working there. They seem to all be working diligently.
When there is a line it moves at a reasonable pace. Is there a pharmacy that has no line? I think it depends on the time of day. I was just there at 4:30. There was no line.
When you are ill, you are not at your best and waiting can seem like an eternity. It’s frustrating if they don’t have the meds you need, but they can be ordered usually by the next day in my experience.
I agree that when CVS purchased Longs it was a bit of a nightmare. That was a long time ago. Sequoia Station does have some strange people hanging out perhaps due to the train?
I get reasonable service here. I fill the majority of my meds through the mail, but the ones I don’t, I get here.

The pharmacy usually has one person helping customers while there are 4 – 5 people in line. They need to hire more efficient workers or have more staffed. They claim to have a pick up and drop off line, but when you go to the drop off line they ask you to go to the long pick up one.

Nothing special here. Next to the redwood city cal train station in the same complex as Safeway. Pretty big inside for a cvs. Very utilitarian. Usually someone asking for donation or money outside. Plenty of parking outside. Get a cvs card.

Horrible customer service at the pharmacy. The laziest is” Rosa” rude and lazy. I went to get my prescription filled 25 minutes before the pharmacy closed, and she refused even when she had 15 + minutes before pharmacy closed. She could not fill a prescription in 15 minutes!!.

This CVS always seems to be under some sort of renovation it seems. odd.
I usually come in here in an emergency, it’s close to my gym and on the way home. This CVS is big, I’m not sure if it’s actually bigger than other stores but it seems like it.
All of their alcohol is locked up now, maybe they have an issue with theft?
I go to CVS for the discounts and coupons, I’ll deal with a mess if it means saving money!
The employees have always been kind to me, I’ve never had an issue.

i needed to buy a greeting card in a pinch, and this was the only place at sequoia station that has a dedicated section of the store specifically for greeting cards. i had dropped by B&N beforehand, but didn’t see any, and safeway’s selection is a bit slim. after going through two of their greeting card aisles, with oodles and oodles of choices, which i appreciated, i found the perfect card for the intended recipient, and got in line for the cashier.
considering it was 5pm on a weekday, i wasn’t surprised that there were quite a few customers in line. however, i was surprised that only 2 registers were open at this time. unfortunately, the customer in front of me was taking a really really long time with her transaction, and apparently there was a problem with her debit card, which required a reversal of transaction and subsequent payment in cash. so i waited… and waited… and waited… and OMG, this was really ridiculous how long i had to wait for a single customer (and for that cashier to fix her transaction)! i looked behind me, and what was empty space when i first joined the queue had grown to several customers, all of whom were also waiting impatiently to make their purchases and leave.
and then, another employee came over to me and asked me to join her line, since she was about to open her station. HALLELUJAH! in about 30 seconds, she had scanned my single purchase, allowed me to swipe my credit card, and handed me the receipt. VOILA! that’s the way it should be, especially at a busy hour of the day.
since i leave nearby, and regularly commute via caltrain, i expect to be here more frequently, and my hope is that they’ll properly staff the registers at the busiest times of the day.

I called to see if my prescriptions were ready. The women who answered was VERY rude, clearly does not have good… wait I mean even average costumer service skills. Why do you work here?! You need to be taught how to answer a phone politely, and if they ask questions you need to answer respectful not rude.
I wish the management would see this as a issue as I notice I’m not the only one that feels this way!!!

When CVS took over this Longs Drug location one of the first things that struck me was how the makeover CVS did actually made the store look dingier and older. Longs had clean white walls and tiles, whereas CVS went with pale yellow paint and dark, depressing carpet. It’s also very apparent that CVS, like a lot of big chains, has a policy of understaffing their stores, so service tends to suffer.
CVS’s takeover of Longs was also preceded by a gradual phasing out of a lot of great items and brands; in my case a bunch of great fragrance-​free skincare items that I used to depend on disappeared over the course of a few years before CVS came in.
The one improvement this CVS had over Longs was that it was always open, which was a boon for me when I was sick late at night or had some other emergency. HOWEVER, this CVS is unfortunately no longer a 24-​hour branch. Essentially, the one feature that made CVS an improvement over Longs is no longer.
The new store hours are 7AM to midnight, daily. Pharmacy hours are:
8 AM — 9 PM Mon. — Fri.
9 AM — 6 PM Sat.
10 AM — 6 PM Sun.

We left my aunt’s doctors office after she got her stitches out (after having knee replacement surgery) looking for the nearest drug store to fill her prescription for pain pills as she was in a great deal of pain, and this CVS was it.
We left her in the car (she’s not exactly mobile yet and won’t be for weeks) and went inside with the prescription, her insurance cards, her driver’s license, and all the other necessary documentation to pick up a controlled substance for someone else. The pharmacist told my mom it would take about 15 minutes to fill the prescription.
We wandered around the area nearest the pharmacy and kept an ear out for our name to be called. We heard quite a number of names called, looking up hopefully at each one. We wandered back to the pharmacist’s counter several times, and ended up sitting in the seating area, waiting and growing less and less patient. I must admit we walked up to the counter several times as we heard each and every name get called and saw them get in line to pick up their prescriptions, but the pharmacist’s assistant, Nefris, who was working te counter didn’t make eye contact with us once.
We even got involved in an animated conversation with several of the people in line picking up prescriptions that the pharmacist assistant heard. Everyone was commiserating with us about the fact it had been over half an hour since we’d dropped the prescription off and my aunt was waiting out in the car in pain. One gentleman told us that this was the worst pharmacy in the area for getting prescriptions filled quickly (one wonders why he continued to use them). (Mom didn’t ask me to Unilocal it before she decided to get the prescription here — big mistake) My mom and I aren’t usually the confrontational types, but everyone reaches the end of their rope sooner or later. We finally got in line (there were 3 people in front of us by this time) and decided to have a word with the pharmacist ourselves to see what the problem was. We continued to hear people’s names called over the loudspeaker to pick up prescriptions and saw them get in line behind us. At this point, my aunt made her way to the back of the store using her walker and in great pain stating that she just wanted us to take hwe home and she’d get the prescription filled somewhere else. How she got out of my mom’s van I’ll never know (she couldn’t get the door closed on her own — it was still open when we got out to the parking lot) but she headed slowly and painfully back and we told her we’d get the prescription paper back at the very least.
When we got to the front (about 50 minutes after we submitted the prescription) Nefris, the girl behind the counter, looked at us blankly when we told her our name hadn’t been called and asked what the status was on filling it as we would take it somewhere else to get filled if it was not ready. She just stood there and stared. No smile. No «How can I help you?» No «Let me see if it’s ready.» No verbal response at all. Just a blank stare. Finally she turned around to look and discovered our prescription had been sitting in a bin ready at the counter the whole time. All she had to do was apologize and say they must have forgotten to call us or that she hadn’t noticed the prescription was ready and we’d have dealt with it and left. Nothing. In fact, when she did start to hand us the prescription she began to give us a hard time about the fact we were picking it up for someone else and we had to go through all the paperwork all over again because it was a controlled substance.
She then suddenly claimed that they had called us — several times, in fact. This was an outright lie, and was the point where I went from annoyed to downright angry. We’d heard everyone else called very loud and clear over the PA system, and were never out of sight of the pharmacy counter. There’s no way on Earth we could have missed our name once, much less numerous times. When we got our prescription I leaned forward to check the name on her badge and she said in a belligerent one «What are you doing?» When I told her I was checking to see what her name was, she made it clear that nothing was going to happen to her. I’m guessing this wasn’t her first rodeo with customer complaints and she felt very confident that there would be no repercussions. It was not my intent to try to get her in trouble, just to have detailed information to put in my Unilocal review.
CVS — Shame on you for hiring people with little or no people skills and not training them to at least be polite to the customers, if not truthful at the very least. You’d be surprised how far an apology can go to soothe a customer’s ruffled feathers, unless it’s your corporate policy that the customer is always wrong.
I don’t often write 2 star reviews. The rest of the CVS would have been a 4 star review, it was clean and well stocked but the pharmacy was worth less that 1 st