Lucky

Management needs to take a good look at their employees and how they treat customers. I’ve been going to this store for over 20 years and I just can’t stand walking in there anymore. I now only go for convenience (1 or 2 items) as I live only 2 blocks away. All my big shopping is elsewhere. The employees are rude, miserable, don’t greet you, and talk crap about other employees in front of customers. I even heard one employee walking down the isle saying, «God, I need to get out of here» Right in front of me! Management! please take notice! and do something! Your faithful customers are leaving.

Once again always selling expired items!!! I waited till it happened more than once to post this! Again I only come here if I ran out of something and happen to be at the plaza! First time it was expired cheese! 2^nd time expired milk! These are for my kids! Are you all that lazy to check your products?! And I’m always having to hear your checkers complain about each other! This is inexcusable…

Now that we have AmazonFresh in our area, I order most of my groceries online just so I don’t have to deal with the neighborhood Lucky. Judging by the green totes I see on my neighbors front porches, I’m not alone.
I used to shop here every day. It’s close, 1 ½ blocks from my home. Tired of the attitude… Once I either pushed the wrong button on the self-​checkout or it decided to give me the prompts in Spanish, and I don’t read Spanish. I tried to get help from the attendant and you’d think I was a cereal killer. (A little lame supermarket humor there for a lame supermarket.)
And then there was the period of time when moronic management apparently thought they weren’t selling enough of the cheapo cookware you were supposed to buy a piece of every week, so they inserted a pause in the self-​checkout routine. You couldn’t complete the self-​checkout without going to a store employee and verifying you didn’t want the cookware. Then they’d override the pause and allow the self-​checkout to complete.
I am not joking about this or making it up. I wish I were. Their excuse? «We wanted to make sure no one missed out on this opportunity.» Self-​checkout is for people who just want to pay for their stuff and GO.
Lucky lost me for good with that tactic. If I need something in a hurry, I go to Key Market. If Key Market doesn’t have it, Safeway.

Been going here for years for items not at costco. It’s fast and convenient, prices are average. There are very few checkers, self checkout is the norm.

I have been going to this grocery store for 9 years. I think it was even named something else back then. I used to love this store. It used to be MY store. I have had two fairly negative experiences within the past month with bad cashiers and it has pretty much ruined my liking for this store. Maybe they’ve gotten bad management. Not sure but think I am going to travel a little further now and go to Safeway down the street instead.
1^st bad experience– the cashier was just having a bitch fit on her bagger and being so mean to him in front of all of the customers. I said that I didn’t think that was very professional and made all of us customers uncomfortable. The bagger then replied to me… «Thats my wife!» I was floored. They just had a full on squabble in front of all of the customers and instead of apologizing this is what was said!
Second bad experience. I asked the cashier/​person watching stuff at the self check out lanes if I could get a price check on an item that wasn’t marked. First she said «NO!» then she grabbed the item from me and made a grumbly grrr sound and checked out the price.
This is is total crap. It was my grocery store and now I don’t want to go in there because I’m afraid I’ll have to deal with a crabby checker. :O (
Sad customer.

THEY HAVE FRESH COOKIES IN SMALL QUANTITIES FOR WHEN YOU GO CRAZY AND NEED SWEETS. Unlike their competitor, Safeway, who tries to fatten you up by selling you generic made cookies for a box with minimum of like 36tymillion.

I complained years ago about the homeless people that live and wash up in the bathrooms of this lucky supermarket. The bathroom has never and I repeat never smelled like anything other than the outside dumpster of a fishmarket. It’s horrible. You have to hold your breath and not touch anything. I recommend Safeway down the street because at least the place is kept clean.

One star for the only FEW workers in this store who actually are pleasant to be around. Everyone else seems VERY UNHAPPY and generally unfriendly I get odd and negative vibes that leave you feeling like a crap customer on your way out. People are either stressed, spaced out and lack attentiveness, phobic and downright unfriendly. I have had a family member say the same thing and we only shop here now if there are a few items we need to pick up and have to stay closest to home.
The store itself is small with unimpressive departments throughout the store and the floral is pitiful.
Today I had yet another rude encounter with multiple store workers and it tipped me off enough to come write a review because I am just disappointed in the «customer service» here as well as the store.

This is our neighborhood store and I have been shopping at Lucky for several years now. The store employees are the worst. I continually get a bad taste in my mouth when I hit the checkout stand. I have had several bad experiences with a checker named Brett. He is rude, not friendly and quite arrogant. This guy works with people and yet he can barely acknowledge his costumers or be polite. I decided to Unilocal this business because Brett was rude to an old lady and I can’t handle going to this store anymore. If you want exceptional customer service, short lines and an overall pleasant experience I would recommend Key Market.

This is the closest supermarket to my house but I don’t go very often– the prices are higher than other stores and I’d rather get a better deal elsewhere. I ran in for dog food and they had what I needed.

Everything here is easy to find but the deli is a whole different story. I went in the other day to get a Crispy Chicken Wrap and I asked for no tomatoes and to have it on a sourdough roll. They said that they had no rules, so I went along with it and when I received it I walked away and checked the wrap. There was no bacon in it! The lady didn’t say they were out of BACON, but said that they are out of rolls. I went back to her and then she told me. What kind of BS is this when people go there, they are expecting to be told what is no available before it is made so they can choose something else. This is bad customer server, therefore reserves the right to have a two star.

I can’t believe the awful reviews here either — I’m shocked!
I have been doing nearly all of my grocery shopping here for over a year. I’ve tried other stores nearby, but always come back to Lucky’s! The prices and sales can’t be beat on most items — and for the things that are higher priced, the convenient location and low prices on other items more than makes up for it.
I cook most of our family meals at home, from scratch, and Lucky’s usually has everything I need. I do not use the deli/​bakery service often, so I can’t say how those services are. But as for the grocery selection, it’s wonderful.
I also love the brands they carry. Bayview and Sunnyside dairy products are quite awesome.
And all of the employees are kind, friendly, helpful, and fun! I tote my 8mo old daughter around and always receive great service and all of the help that I need… even if she’s fussy that day.
The checkout lines can get a little out of hand, but they really do try to use the Lucky’s «Three’s a Crowd» rule which is nice. And the self-​checkout is well organized and easy to use.
The lack of conveniently-​placed shopping cart returns in the parking lot is the only reason I’m docking a star. It’s irritating to try to park around the carts that lazy people throw about haphazardly in the parking spaces — though the employees are quite dilligent about rounding them up — and it’s a pain to walk all the way to a cart return or to the front of the store while also trying to manage a baby and/​or her carseat.
Overall, this Lucky’s has won me over! I’ll be frequenting as long as I live nearby~

For the meat dept, a ZERO.
Went to pick up some beef steaks the other night and the prices were horrific, the cuts of meat were poor in terms of selection (no Tbone or NY) plus after paying 17 bucks for a ribeye, the meat could have been used to sole a pair of flip flops!
Ugh!
I wish they would bring a Sprouts in around here.
Great pricing and variety when compared to Lucky.

Ok so i came here just to try out the deli. Never again will i come back. They only have 3 types of meat for one an the lady that worked there must of had something up her ass. She asked me what i wanted on my sandwich. I told her everything except onions. She goes an gives me lettuce an meat, nothing else. Never again. I will continue to go to safeway

I am surprised by the bad reviews for this store. I have had great experiences here. I shop multiple places, for multiple people, for my job (personal assistant) and LOVE this is the only market in the area that will order special items for me to just have in stock waiting for me– without requiring me to do a special order.
One of my clients drinks a lot of sparkling water and no other store would even keep a case in stock for me to buy every week or so. Other stores wanted to keep me buying single bottles without a box which creates a nightmare for transport.
The manager and employee I asked about this here were SUPER nice and accommodating when I was frustrated by reaction at their competitors (starts with an S– ends in way) refused to accommodate me in any way. I am thrilled and all my basic shopping needs will be done at this store for my RWC clients.
It is nice in this day and age when customer service is stellar. Go Lucky for making a customer feel that the store cares.

The store is clean and organized. I usually only go here if I need to grab something quick.

So maybe it’s cuz I have some tattoos and weird colored hair. Maybe I wear an inordinate amount of black. I’m not smelly and I’m not frowny. I’d describe myself as rather personable and polite. However, after waiting several minutes for the cashier to finish his lively conversation with the woman ahead of me in line, I feel like I was really not treated well at all. This man said not a single word to me. Ran my stuff through the scanner, wouldn’t even look me in the eye and seemed just to be rather annoyed that he had to deal with me at all. Finally, still having not heard a word from this man, I paid with a card. Not really paying attention, he said gruffly, «cash back?» And I continued my transaction on the machine. No good bye or have a nice day, he began chatting with one of his coworkers about some mildly inappropriate nonsense and I left. Needless to say, worst grocery experience ever. I’ve since been happy to go the extra distance to the Safeway near by.

We stopped by at Lucky to grab food for our picnic on Sunday.
BF ordered the pastrami sandwich. generous portion of sliced pastrami, delicious! According to the BF who frequents buying safeway sandwiches for lunch… Lucky makes better sandwich :)
We also grap the 8 pieces of fried chicken. and as one who frequent buying Safeway fried chicken… I also think Lucky’s fried chicken taste muccchhh better!
What impressed me the most was that workers at the deli were SUPER HELPFUL! I asked them if we could get a couple of paper plates (for our picnic) and she gave us a couple of plastic containers (the bottom of the container for the rotisserie chicken). I also asked for some condiments and she generously gave us some ketchup and mayonnaise. Seriously peeps, eating fried chicken with ketchup and mayonnaise are awesomely delicious!
We also grabbed a couple bottles of vitamin water and peach tea and a petite lemon cake for dessert. The lemon cake was a bit too sugary just like the usual supermarket cake.
Total was around $ 25 and we proceeded to the park to have a beautiful romantic Sunday picnic :)
PS: no, I don’t get paid for promoting Lucky

Parking is easy which is awesome. They have a decent variety of stuff and I swear I got the best NY steaks from here. I’ve picked up decent salmon too. Unfortunately it’s farm raised seafood but they can’t help that.
Prices are alright depending on what specials they have. Service is so so but lately even Safeway’s service has gone down.
Only gripe, I’ve picked up a 5 lb of potatoes from there twice and both times the half of the potatoes were funky. Aside from that, it’s a decent supermarket.

I love this store now that is has changed. I live right across the street and used to drive to the Safeway store for years.
Rose the cute lady that runs the express check out is such a sweetie. Well all the girls are actually. I love all them.
I frequent this store almost daily now. I love Pat in flower department She is the best. The lilly arrangement I bought on July 27^th is still beautiful! 5 days later. She is so kind in helping me with what I need as I buy flowers often for occasions.
I had a problem with the beef in the past and now I find it quite nice. They have good deals on the shrimp and fish department too…
I also give kudos to the produce department. Everything is very fresh and the staff is so helpful there as well as entertaining…
I find myself going there regardless of the ads because everyone is so friendly and helpful. Good job Lucky’s you won me over…