Rubinchik Cohen Dental Care

Horrible experience. After receiving the bill I called their office to ask for information if the bill was mailed to our insurance what was our portion or if we needed to mail the invoice to our insurance. The girl who handles billing actually hung up on me during our conversation. I was shocked. Why? I was asking questions no more. I called back and she hung up on me again. Wow how unprofessional. I went into the office the next day to complain to Dr. Rubinchik and he said he has never had a problem with her and never apologized for her conduct or not getting my questions answered. He just didn’t care. She did not apologize and no one attempted to answer my billing questions. My husband and I never went back obviously after being lied to about what we would owe after service and being so mistreated.

I have been going to Dr. Cohen for about 8 years, and I plan on going forever. He is not only the nicest dentist I’ve ever had, he is one of the nicest professionals of any sort I’ve ever met. He always takes the time to talk to me and answer questions, and he does a great job with all the dental work I’ve needed.
He let me schedule an emergency next-​day appointment once when I chipped a tooth a day before I had to leave for a week long vacation. He even gave me good advice on an unrelated medical issue once (better advice than my actual doctor gave me). His staff is courteous, they play I Love Lucy in their waiting room sometimes, and they play good music during procedures. They even have the domain name
, which is impressive.

Dr. Rubinchik has been my dentist for many years. He has always been very professional and efficient in addressing all my dental needs. I wouldn’t go anywhere else.

My wife and I have been patients of Dr Rubinchik for 14 years now. Unfortunately, he has had a lot of business from me. He has always been professional and accommodating. He explains things to you and tries to put you at ease. His staff is friendly and equally accommodating. I have recommended his practice to many friends. You will not be disappointed.

I’ve been going Dr. Cohen & Dr. Rubinchik for years. And have been given excellent service

Everyone is good here, from the receptionist to Hansu, the hygienist, to Dr Dale Rubinchik, the dentist. I have never had to wait more than five minutes. The care is professional, quick, and never more than what you asked for. Dr Dale will explain what he thinks you need, then give you opportunity to think it over, after the billing person tells you how much it’s likely to cost, with insurance (if any). Anyway, no one likes the dentist, but these guys are not likely to be outdone by anyone else.
Highly recommended.

I have been going to Jay Cohen for many years. I have always had a good result and he’s easy going but professional. I love my hygienist Lilly as well. Reading the other Unilocal’s brings up another subject. It’s odd to see low-​ball then top reviews, either or, and I have to wonder. But it doesn’t fit my experience. For well over ten years I’ve been satisfied I’m in great hands. Now my single gripe. Using the internet review company Reputation-​whatever is a crock, sorry. These are hired spin doctors and this office doesn’t need them. I almost didn’t write a review when I saw their name.

I was going to this office since i was a freshman in high school they were always nice to me but they did randomly «find» cavitys at the time i was getting a filling so i always had to pay extra… but that’s not the point the last time i had an appt i didnt re scedual not knowing what my Schedule would Entail. But I got a call a few months later from a very angry and rude receptionist stating that I have an appointment and I missed it she then stated «that if you are going to miss an appointment we appreciate if you call we are very good with telling our patients and clients when our appointments are and we send out mail and we call you every day until that appointment» i then told her i had no i dea i had an appt i never rescheduled she then gave me more Attitude and hung up on me!!! Wtf i was Interning as a dental assistant/​Receptionist I have never ever once had a receptionist at an office a professional office at that be so rude to me I do not recommend this dental office it’s painful you get charged unnecessary amounts for Unnecessary services and everyone is extremely rude!!!

I kind of hate to write this because I like Dr. Cohen and all his staff very much, but it’s important that potential patients know what happened. I was a patient here for over ten years, but I have decided to switch to a new practice after my last experience. Dr. Cohen replaced a filling, and afterward I was having pain in the area. I returned twice and he filed it down, thinking it was a too-​high bite issue, but he couldn’t really say why it was hurting other than that maybe the original drilling was making it sore.
After six weeks of pain, and no faith that Dr. Cohen could help me, I decided to visit my husband’s dentist. In five minutes, he determined that I had a cavity in the tooth next to the one Dr. Cohen had filled. I am extremely anxious about dentistry and was annoyed that these two fillings could have been taken care of in one visit. Instead it was a total of four visits.
My new dentist is so careful and gentle. It’s like night and day. I’m hard to numb, and I always had the impression that I was just being a baby. He told me that some patients have an unusual branch of nerve in the area, and it can require extra anesthesia. I didn’t realize that Dr. Cohen was putting in the anesthesia really quickly, and not waiting long enough for the numbing to set in. I just didn’t know any different. Looking back, I realize now that lots of patients are shoehorned into the schedule there. At my new dentist, I’m the only one in the office.

Hansu, my dentist, is the epitomization of Dr. Rubinchik office. Friendly knowledgeable and thorough. Excellent service.

I have been a patient here for more than 10 years. Dr Cohen and Lilly are AWESOME! I always feels comfortable and they are usually on time. Lilly is so accommodating and always treats my family with love & respect. My son is 6 and he loves going to them (especially for the goody bag and toy). Highly recommended.

Dr. Cohen is a great and very professional dentist, probably the best I have ever visited.
I have gone in for several procedures over two years and have always received the highest quality care and very friendly service. I have done both bridge work and crowns as well as an extraction. And all of the work has been the best quality I have ever received from any dentist.
They also handled all my insurance billing properly.
I highly recommend Dr. Cohen and his capable staff.

It took us many years and several dentists until we found a place we like. Now Dr. Cohen treats my whole family, including my little girl who always hated the pediatric dentist but likes it here. The hygienists are all great, very friendly and gentle. You usually get the same hygienist, too so they know your teeth and sensitivity levels. We haven’t had to get serious work done here, mostly cleanings. But when I chipped a tooth, they fit me right away to fix it and avoid further damage. Never had any insurance issues here either. Maybe it’s silly to say, but I really enjoy the I Love Lucy shows they often show in the waiting area.

I have been a long-​time patient, as has the rest of my immediate family. When my 91 year-​old Mother, who has not have a local dentist since her move to the area, needed an emergency denture repair, this office immediately accommodated her. The repaired denture was done on an expedited basis, and she got her teeth cleaned, all for a most reasonable fee. My Mom commented that Dr. Rubinchik, and every staff member she encountered, were very professional, and ever so nice. Thanks for taking care of my Mom!

I have never had my wisdom tooth pulled, until recently. I had a few concerns about post tooth extraction but any concerns that I had about what I might experience Dr. Rubenchick answered and reassured me. The procedure was painless thanks to the anesthetic and he was quick. He was thorough about making sure there was no small pieces of bone left in my gums and stiched me up. Since I’ve never had a surgical extraction done in my mouth before. I would have expected right after the procedure the Doctor to give me a brief summary about home care remedies for myself and leave. He went above and beyond in my eyes by escorting me to the front desk and making sure if I had any more questions for him just incase I forgot. It made me smile awkwardly only because of the anesthetics. Lol I would recommend anyone who needs to see about getting a wisdom tooth extracted or anything else dental related to see Dr. Rubenchick and his staff. They are very friendly and sincere. I am very pleased by there work.

I’am seeing doctor Rubinchik for about 14 years now. Always an excellent service.

I haven’t had insurance since I was 17 so I haven’t been to a dentist at all since then 8 years ago. Dr. Cohan is a straight shooter & actually cares about you & the payment plan you’d have to make which is just rare. He made me feel extra comfortable & reminds me a lot of my old dentist I am extremely happy to be a new customer here & recommend it highly

If it were possible to give zero stars I would.
The lack of professionalism displayed by Dr Cohen leaves me wondering how the office stays open. After telling him that I was concerned that I hadn’t been given adequate information regarding the planned course of treatment he told me that he had given me the information and it must be that I wasn’t willing to take the time to have it completed. Take your health seriously and go to another dentist.
When I requested my dental record at my last visit I was told they would email it to me that afternoon. It wasn’t. When I called back I was told that I hadn’t signed a release form so, it couldn’t be emailed. Then the receptionist said she’d email it to me after I told her that yesterday when I was there I hadn’t been asked to sign a release form. Email was received but, it only contained x-​rays. Where is the rest of my record? I called again and was told that they can’t email the rest of the record but, they would mail it to me.

I had infection in my gum for years, but I didn’t go to see the dentist. Why? For obvious reason, I don’t really enjoy going to the dentist. But who does, right? I never had constant pain, until recently. I went to see Dr. Rubinchik because I was told by few friends that he is good. I read few Unilocal reviews, especially negative ones, and see what people are complaining about this doctor. There were some complaints but nothing really about Dr. Rubinchik. So I made an appointment. Dr. Rubinchik explained to me well about my condition and available treatment options. It took me three visits to complete my treatments, which was installing Bridge, and the treatment process wasn’t as painful as I thought it would be, or maybe Dr. Rubinchik was good. I would go see him again next time when I need any dental treatment.

I go here for regular cleanings. Everyone is nice and they clean fast which Iove. I have recommended this place to people and my husband goes here. They email me when it is time to book an appt and I can do it online very quick and easy. Great place.

We went in for a double appointment for a cleaning and exam. My partner was also going to be measured for a crown. When we got there, the doctor did an exam, but no cleaning, and took no castings for the crown. He wanted to schedule us back for his cleaning & prep for the crown. He was rude and spent less than 90 seconds with this patient. That’s after his patient took two hours off work to make sure he had enough time with the dentist. To top it all off the doctor refused to talk with us later that day after the appointment. He wouldn’t meet me in person, and he never followed up with the promised phone call. That’s a Dentist who has no care or compassion for his patients. It’s not often I give a one star review, but I’d give zero here if I could.
If you care about your teeth, or time avoid this place like the plague.

This was the family’s dental office. My daughter went for a few appointments to get fillings on her teeth and was seen by Dr. Cohen. The filling on her front tooth was done so badly, the 2 front teeth were connected and she couldn’t get floss through it and it looks awful.
A few weeks after her filling her mouth became very swollen and it was very painful (she said it hurt worse than child birth). She went back in and was told she had an infection; he gave her an amoxicillin and a prescription for codeine — 24 hours later the swelling was almost up to her eye and the pain was excruciating, the antibiotic did nothing!
We took her to an endodontist who examined her; he said the infection was probably from the root being nicked, causing the root to die and rot, during the filling causing the infection. The endodontist was surprised that the dentist did a prescription for Amoxicillin, and not something much stronger, as the infection was very serious. He opened up the wound and drained it and within 5 seconds, she had relief from the pain (not all gone, but nowhere close to how bad it had been).
My daughter had noticed a white spot on her gum above the tooth and had asked Dr. Cohen what it was, he told her it was nothing, however, the endodontist told her that this can be a sign of infection — another thing the dentist missed.
To add insult to injury, the dentists office informed us that all of the work that had been done was not covered by insurance — even though the office claimed they called and stated it was covered, so we were looking at over $ 2000 in charges.
I refused to pay because they made the mistake regarding the insurance coverage, and because we had to pay the endodontist for the work he did to fix Dr. Cohens error!
They sent me to collections, and then tried to sue us for the amount we owed (he actually took it to court). I hired a lawyer who counter-​sued and they dropped the lawsuit (smart move, malpractice is not pretty).
So the moral of this story is, the work is substandard, and the mistake that was made (nicking the root) is serious and should never have happened, and the billing people did not accurately determine insurance coverage.
As a side note, I wrote this review over a year ago and it was removed from Unilocal because Dr. Rubinchik contacted them saying it was not him and that I had never been seen at the office. Which is wrong, the bills came from Rubinchik and his name is on the door as well, but it was Dr. Cohen — his partner which is what I stated in the review.