Jay N Cohen, DDS

I have been going to Dr. Cohen off and on for about 15 years. I have never met a more honest and professional dental in his field. He has helped me over the years with specific medical problems that I wouldn’t trust with any other dentist. His prices are fair as he is the best. I would highly recommend him. Lilly is a great hygienist as well!

I have been going to Dr. Cohen for about 8 years, and I plan on going forever. He is not only the nicest dentist I’ve ever had, he is one of the nicest professionals of any sort I’ve ever met. He always takes the time to talk to me and answer questions, and he does a great job with all the dental work I’ve needed.
He let me schedule an emergency next-​day appointment once when I chipped a tooth a day before I had to leave for a week long vacation. He even gave me good advice on an unrelated medical issue once (better advice than my actual doctor gave me). His staff is courteous, they play I Love Lucy in their waiting room sometimes, and they play good music during procedures. They even have the domain name
, which is impressive.

I’ve been Dr Cohen’s patient for 10 years. He’s GREAT! Lilly the dental hygienist is awesome. I recently took my 6 year old son for 2 fillings and Dr. Cohen is VERY patient (he’s not a «pediatric dentist») but I refuse to take my son anywhere else. They are very convenient & VERY PROFESSIONAL.
I’ve noticed that people are complaining about being charged for «missed visits» & «late cancellations». Don’t act surprised because you signed the patient registration paperwork & it clearly has the cancelation/​late/​missed appt policy. I myself work at a doctor office and it’s very unprofessional and rude when people miss their visit or show up more late. Someone else could’ve taken that slot that you missed it’s only fair to charge a patient. ITS A BUSINESS PEOPLE!
Thank you Dr Cohen YOU ARE TOO COOL!

We’ve been needing to find a new local dentist and saw this office had a special going for new patients. I was going to take my child first, then I would schedule for myself while we were there. We both won’t be returning though.
I took my kid here for the $ 99 exam, xrays, and cleaning. My kid was only scheduled for the exam and xrays when we went in (the cleaning was to follow at a later date). The office is easy to get to, but pretty small. Seems they could benefit for a lot more room. It’s very cramped inside.
The receptionist was nice… sadly she was the most professional person we came in contact with there. One of the dental assistants sounded like they had a nasty nasty cold: wet cough and nose blowing. I get it… people do get sick, but in a dentist office I would never want her working in our mouths (thankfully we didnt have to deal with her)! My kid went back to get the exam and xrays and I was called back about 10 minutes later by a man. He never introduced himself to me but went over the xrays and what work my child needed. He seemed super rushed and didnt seem too thrilled that I was asking lots of questions. With the crazy amount of work I was told was needed I’m going to ask lots of questions. He then said I needed to schedule a cleaning and that he would do it, but he’s too busy. This could be taken a few ways… if said more professionally not big deal… but quickly mumbling it, then getting up and scooting out of there it was better left unsaid. The whole time I thought he was one of the dental assistants… came to find out he was the dentist Dr. Cohen. Haha. I wouldnt have guessed by how he acted with me.
We went to pay for the appointment and schedule the cleaning… the receptionist offered the cleaning for that day and said they had time to do it right then (???). My child was taken back for the cleaning by a small asian woman (unsure of her name). My kid and the hygentist came out into the waiting room shortly after asking if I was the mom… she then loudly said that she needs to talk to me about «the bad things» in my kid’s mouth. This was in front of everyone in the crowded, small waiting room too. This woman was going to go ahead and discuss «the bad things» in front of everyone until I said that we should talk somewhere more private. Hello, HIPAA! I noticed that my kid was trying not to cry so I figured something happened during the cleaning. We followed the hygentist back and she sternly told me about the work that needed to be done (which we were told already by Dr. Cohen), she bad mouthed our orthodontist’s work openly, told me that I need to «set money aside quickly» for her dental work (which was going to be a few thousand dollars)…wow, hella unprofessional. She talked to me like I was a small child who had done something wrong. My kid told me later this woman was talking this way during the whole cleaning.
Just everything together made for a really bad first impression of the place. We paid our bill for the appointment and left quickly. The staff (aside from the receptionist) we dealt with seemed too rushed, and didnt treat us like we’ve experienced at other dentist offices. They easily lost us as a potential client. We will not be returning.

I was new to the area a few years back and really needed to find a dentist; and quick! I had some previous issues outstanding and it had been some time since my last visit to a dentist.
I asked around at work and found out that a few people that I worked with were patients of Dr Cohen, so I thought I would give him a shot.
The preliminary visit with Jay (as I now call him) informed me of the obvious work ahead of us. He talked things over with me and indicated what he believed to be the best approach to getting things accomplished. Within weeks, we were getting my teeth fixed. The dental work took a couple of years to complete as I was trying to keep my costs at a reasonable rate. Jay understood this and never pushed me to get anything done that I didn’t absolutely need any sooner than I could afford.
I have now been going to see him for several years (for upkeep) and cleaning’s as well as Carol (the hygienist) and strange though it might sound, it has been a delight!
I realized along the way, that what I had been missing in my previous dentists, was a real connection. Sure, Jay is my dentist, but he is also a friendly guy and we talk about work, current events, and about music (he has an affinity for good classic rock). He shared his music list with me!!!
I only have the highest praise for Jay, Carol and the office staff.
HIGHLY RECOMMENDED

I’ve been going to Dr Cohen for several years after he was recommended by my neighbor — I think he’s great — super efficient which I like — and never recommends unnecessary treatment — I asked him about whitening and he said that the whitening strips do a good job when he probably could have gotten me to pay for professional whitening. I recently brought my kids in (12&9) and he was super with them — fast and actually recommended less work then the pediatric dentist had suggested saving me $$. I think Dr Cohen is super and I’d highly recommend him.

I returned here for the teeth cleaning.
As I was driving, I realized that I would be late, so I call the place and let them know. They said they they can either take me when I arrive or change for another date depending on time.
Since it was my fault for being late due to traffic, I accepted it gladly and I got there 15 minute late.
Once I arrived, they just told me to sit, and got started.
Unfortunately 17 minute later (I was very specific about timing), I was told that I would need to schedule another time to finish cleaning, because they are out of time and I still have more to clean.
So they made me an appointment for 2 weeks later.
Never mention about additional charge.
I have just received from dentist office that my appointment in 2 week will be charged additional $ 75, and that now I owe them $ 75 dollar for the first cleaning, total will be $ 150.
I explained to them that I was made to believe that only partial cleaning was done and they only spend 17 minute with me, I doubt that is the «usual» time frame for a full teeth cleaning.
The lady explain to me that, additional cleaning is needed because my teeth was «more dirty». Which I do not believe, because we had a exam with the actual doctor in order to schedule the cleaning. The doctor said everything was fine, nothing special is needed and told me to schedule the teething. He never said I needed two part?!?
She put me on hold, and then come back to say, that I was late for the first cleaning.
I told her that I was late, and called ahead of time, and you guys decided to take me. When I arrived, you guys just sat me down and started with no explanation, worked for 17 minute and decided to make me leave and decide to charge me the full amount for partial service, and ask me to pay additional extra for «finish the cleaning»
They never offered to reschedule or explain that my cleaning will be cut short. I am extremely disappointment.
Their people are nice, just business ethic in general are very poor.
Their promotional exam+cleaning was attractive at first, but if I have to pay $ 150 for cleaning, that is extremely high.
I have paid them the $ 75 for their partial cleaning and cancel the 2^nd cleaning.
Did I mention I only saw the doctor for like 3 minute during the exam/​x-​ray, someone else work on my cleaning.
I will not return again, and I recommend others not to.

Poor very poor treatment.
My dentist, Mr. Jay N. Cohen told me my molar teeth #15 & #18 have cavities and need filling. It has been 2 months since the replacement. The teeth hurt if I eat on that side of my mouth or try to chew gum. It is also very sensitive to cold and hot. It is a hideous sharp pain. I went to the same dentist and he said my bite was fine and maybe I need a root canal? A root canal? My teeth were fine and painless until he put the new silver filling in. He told me to wait 3 weeks and if they still hurt then I need an expensive as heck root canal which I am guessing is due to his shoddy work. We looked at my x-​rays and the cavity on my tooth #15 was larger than tooth #18. But both were far away from the root especially, tooth #18. My dentist told me pain will go away in a few weeks but it didn’t. I believe my dentist made a mistake large enough that I now need a root canal (or maybe he did it on purpose for money?) Sorry if I sound obnoxious but I have read this happening to people an awful lot all over the internet.
On a previous treatment, he put a crown on my tooth # 31. This crown has a small visible black dot on it. After I noticed it, I reported it to him immediately. He didn’t have a reasonable answer. He mentioned it is because of your upper tooth, tooth #2. He had to make an adjustment in the fab and make a small dot on the crown!
I am really not convinced by his answers and not happy with his performances. I can’t trust to go back to him for any further treatment as he suggested such as putting a temporary filling and root canal.

this office is the best. modern, and reasonable in price and they saw me on a saturday, when my normal dentist was closed.

I have been seeing Dr. Cohen for about 8 years now and as far as dentist go I enjoy him. I have had some major work done and he is always patient with me, and always awear about my pain. I do agree with some of the complaints as far as being rushed and some of that staff are annoying but I am not going there to small talk with people. I am going to get my teeth worked on that seems pretty simple. I do not have dental insurance anymore and Dr. Cohen has always managed to woek out payment plans that work with my budget.

Thumbs up for Dr. Cohen and his staff! I was seen promptly, no waiting in the waiting room, and his staff are friendly and sweet!
Dr. Cohen treated me with great care and made sure that I was comfortable at all times. You can tell that he has had loads of experience as a dentist and I was very confident having him work on my teeth.
All in all I would highly recommend Dr. Cohen for all your dentistry needs.
And this is coming from someone who trembles in fear from going to the dentist office…

I had been looking for a new dentist after my dentist retired and had always seen this dentist close to my work with the intention of possibly having work done on my lunch hour. Needless to say, the work that I needed could not possibly be done on my lunch hour because after my exam, I realized just how much work I needed. Dr. Cohen put together a very manageable treatment plan for me, based on what my budget could afford. I had always been up-​to-​date on all my cleanings, but due to financial constraints, there were a lot of dental problems/​procedures that I had been putting off. Dr. Cohen and his staff never made me feel bad about my situation and have me on the road to a really healthy mouth. Dr. Cohen seems super competent and professional without talking over your head. On a really painful procedure, he actually played a really cool CD that helped me relax. The office can be quite busy at times, but they are really good about letting you know the status on your appointment. I also love the e-​mail reminders and the text message reminders of my next appointment. All and all, I would highly recommend this neighborhood business to anyone who was looking for a new dentist.

If I could give this office a negative 5 rating, I would. And that’s just for the receptionist. I never saw the doctor (s) to possibly redeem this rating. I never got past the surly receptionist. And that’s putting it kindly. I made an appointment as a new patient for an exam and a cleaning at which time I was told they do the exam and x-​rays first, then I would have to make another appointment for the cleaning. A little odd I thought, but okay, I’ll go with it. I then had to cancel the appointment due to a funeral that I found about late the night before my appointment. I called at 7am and the answering service told me the receptionist didn’t get in until 9 am and took a message. Shortly after 9am the receptionist called me back and I explained to her I had to attend the funeral of a friend that I was just made aware of the night before. She proceeded to reprimand me by telling me I wasn’t giving them nearly enough notice. No compassion whatsoever. Against my better judgment, I rescheduled the appointment. At this point I should have reviewed them on Yahoo! and Unilocal because I’m sure I would have canceled the new appointment.
Fast forward two weeks:
I arrive at the office 5 minutes early, figuring I had some paper work to fill out. The receptionist was on the phone, so I signed in and sat down. She got off the phone, but never said a word to me. Not. one. word. Another patient came in and they talked about various topics that had nothing to do with the office or appointments. And still I sat, being completely ignored. Now, I guess I could have walked back up to the front desk and said «Hey, don’t I need to fill something out?» But I am the «customer». I am paying for a service, so I expect good customer service skills and professionalism from the people I am giving my business to. I waited for 25 minutes and finally just walked out. I never filled out any paperwork, never saw the doctor nor did I receive any phone call as to why I walked out.
I expect to wait when I go see a doctor. That’s just the way it is. My complaint doesn’t lie with the wait, it’s that fact that I was invisible in that office.
I have worked for doctors and in the customer service industry. I don’t think my expectations of being greeted when I walk into a business are unrealistic. My advice? If you don’t have the skills to deal with the public, go find a job that suits you better.
I’m not even sure which doctor I was supposed to see, so I posted this review on both.

My family and I have been seeing Dr. Cohen for past 10 years and have always had a great experience. He is always been so gentle that even my young boys love to go see him. His new office is absolutely beautiful and high tech and a quality of dental care is the best that can be. I refer him to all me friends and family.

I was reading these reviews right before I went in to go see him, so I guess my experience was to be expected.
I showed up and filled out a bunch of paperwork. Dr. Cohen was quick to see me. He was kind, and had previously viewed some xrays I had sent over earlier. When I told him about my recently purchased Ultreo toothbrush, he had no clue what I was talking about. The Ultreo is a well known brush (95 reviews on
, ⁴⁄₅ stars) and has a lot of clinical research behind it, so I was a bit surprised.
He was quick to look at my teeth, and deemed that there were two small cavities that needed to be filled. I expected him to drill and fill them right away, but told me to sign up for a dental plan and come back for another appointment. I spent no more than 7 minutes with him. I most definitely won’t be going back.
Shockingly, another customer had the same exact experience I had and told Dr. Cohen to his face that he was walking out and never coming back while I was waiting for my appointment. He was suppose to have a chipped tooth taken care of, and ended up only spending 5 minutes with Dr. Cohen. He told me that Dr. Cohen was dealing with 3 other customers, and had way too much on his plate due to his «greed».
Anyways, I basically felt like this was more of an expensive 5 minute consultation than a real appointment.

Are you a dental insurance administrator who enjoys bringing your work home with you? If so, then this is the dentist for you. I was a regular here for a few years before I finally got fed up with their billing problems. I’ll be the first to admit that my dental insurance sucks. My employer feels that it’s worth the $ 14 or so they save a year by offering us dental insurance that nobody has ever heard of. Fort Dearborn Life. No joke, that’s what it’s called. Yes, it’s dental insurance, not life insurance. I thought the same thing. So here’s the problem: I had to keep calling Cohen’s people to have them submit, resubmit, and re-​resubmit claims to get them paid. My insurance needed proof that Cohen had done a «deep cleaning» to justify the inflated cleaning charges they were billing. Cohen’s people never seemed to provide this, so the bill for every subsequent visit got kicked back to me. My favorite part was that Cohen’s office had the balls to charge me a late fee while they worked all this out. Besides waiting in their office for 30 minutes past my appointments, I’d have to waste my time on the phone over the next few months trying to fix all this. I know it’s shitty insurance, but if you want my money you’ve got to figure it out. What the hell do I know about submitting claims?
Add two stars because the hygienist finally got me in the habit of flossing everyday. I think that helps with my breath, but it’s still not in the «minty zone» that I’m looking for.

Horrible, horrible, horrible! I have been going to dentists since I’ve had teeth and this is the worst experience I’ve ever had at a dental office. I’ve even filed a complaint with my dental insurance, since he’s on their «preferred providers» list. Oooh, Unilocalers, how could you steer me SO wrong?
First, the scheduler:
I booked an exam and cleaning with Dr. Cohen. Two hours before the appointment I got a call: «Can you come in earlier? Your appointment time is double-​booked.» There was no attempt to conciliate and no apologies were made.
Next, the office:
I’m in a good mood so I humor them; I go in early. I end up waiting… waiting… waiting… until well after my original appointment time. I point this out to the receptionist who acted as though she could barely stand the sight of me. I have never, ever met a dental receptionist with a worse attitude.
The chairs are set up in cubicles, providing no patient privacy. I assume that this is so Dr. Cohen can see many patients quickly and not have to bother with things like walking through doors or asking questions. It just made me feel I was at the fast food restaurant of dental practices.
Finally (!), the dentist:
After an hour and-​a-​half, Dr. Cohen introduces himself with a limp-​wristed shake and roughly pokes around my mouth, recommending really expensive procedures. A crown there, a filling over there and some Invisilign on the bottom.
He seems really rushed. I explain that I’d been waiting for a long time and he makes no apologies. His last appointment ran late, he said. «It happens.»
At this point I was pretty sure I wasn’t going to darken his doorstep ever again.
«So, someone will do the cleaning now?» I ask.
«You didn’t make an appointment for a cleaning.»
«Uh, yes I did. A check-​up and cleaning.»
He changes his story quickly: «Well, we never know what type of work we’ll need to do so we don’t schedule a cleaning at the same time as a check-​up.»
I pointed out that it would be polite to tell patients of this unheard-​of policy when they want to have a cleaning and check-​up in the same appointment. I mean, have you ever heard of going to a dentist for a 5-​minute check up and then making *another* appointment for a cleaning later? (This might explain why Unilocaler Mickey S. can never get in.) Apparently, my time isn’t as important as Dr. Cohen’s.
My exam benefit has now been squandered and I’ll be paying for a thorough, professional exam from another dentist out of my own pocket.

I chose this dentist based on resume. UCSF school of dentistry and UC Berkeley undergrad. The office was efficient, squeezed me in for an emergency fix on a cracked tooth. and did a great job. all through my insurance. and gave me a photo of my xray to give to my regular dentist.

This is the famed Rick H.‘s dentist.
Dr. Cohen is the zen buddhist master of the dental trade. He just replaced my old front teeth veneers with brand new ones. When the new ones came back with a small imperfection, Dr. Cohen said «NO! PERFECTION ONLY!» and sent them right back to the manufacturer. He had the flawed one remade and they look spectacular, if I do say so myself. He is a real pro, has a great personality, and will take great care of you, making sure your teeth come out beautiful and pearly white, not janky.
He also has a super dental staff. The hygienists — Carol and Helen — are both very thorough and friendly. The old office was worn out and shabby with wires hanging down from the ceiling and strategically placed duct tape gingerly holding everything together. Now they are denting in style with the latest technology in a brand new building that was built exclusively for them.