Hobby Lobby

Awful Customer Service. We went there to exchange some canvases my mother bought (wrong sizes) and once there we’ve been told that we were going to receive 30% less just because we didn’t have the ticket. Just to clarify the canvases are Master’s Touch (exclusive brand of Hobby Lobby) and they have a tag with the price (the one that my mother paid). Their Return policy sucks and the attitude of the employees and manager Ronnie is even worse. Won’t go back again.

DON’T LET THE NAME FOOL YOU!
This store is not just about hobbies. It is about so much more but I especially like it for home décor and craft accessories. I like this store especially when I just need to run in and drop off an item for dry mounting. Today, the employees were very helpful with my requests and I just appreciate when they go the extra mile to make recommendations. I have had all my framing done at Hobby Lobby stores throughout the US and I have never had a problem. They do a great job and are very affordable.
This place can be crazy busy on the weekend so I recommend that you go in very early, (within 30 min of opening). It is going to be even worse now that we are heading into fall because Hobby Lobby is hands down one of the best stores for holiday décor. I love it! They are currently stocked for Halloween, Fall and Christmas so you had better get moving for the best selection possible.
Never pay full price for anything here, simply watch the sale ads because they have frequent sales and they tend to rotate every other week. They also offer a 40% off coupon for any regular priced item. This coupon can be found on line and in the Atlanta Journal.
Finally, please keep in mind that Hobby Lobby stores are closed on Sunday.

I’m not a fan of the employees here. Nobody offers to help you. It’s all about putting away stock and supplies. I would think they would want to collect money at the registers instead. Not very busy but long lines. No lights to show which line is open.
I pull into register with a cashier ringing up a customer but he tells me he is closed!
So after he finished ringing up that customer he just puts up Christmas ornaments!
There are two lines for 6 people. Not right. When I had questions about out of stock items in just told of its not there we don’t have anymore. Walk away. Not to mention you have to walk the store to find someone to ask. Then they act put out to stop and help, I’d say this is the most unhelpful store I’ve been to.

HORRIBLE framing experience! I had an autographed jersey framed there. Not only was it LATE because they had water damage on the truck — it was done all wrong! They framed the jersey backwards so you wouldn’t even be able to see the autograph!
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Also– the never apologized for it being late and acted like I was putting them out for asking why! Meanwhile– this whole framing cost me $ 230!
Just save yourself trouble and go somewhere that does in house framing! This is ridiculous!

Slow staff

I came in just to use the restroom. Then I walked around the store, I passed about 7 employees and never got a hi or may I help you. Im giving 2 stars just because of the 80% off of Halloween décor was on sale.

Good selection of many different craft items.
The store needs more signage though — finding things is a real pain.

I don’t know what the deal is with the other review, but this place is far from terrible. I have been helped find things all the time, and it’s clean and well organized. I had never heard of Hobby Lobby until I moved to the south, but I am happy to know about it now! They are cheap, always have 40% off coupons online, and are always having sales. The only thing I don’t like about this store is the location. Holcomb Bridge and Alpharetta Hwy are a nightmare to get through and around at all times of the day. Ugh.

I find the staff to be bored and unhelpful. I avoid shopping there whenever possible. Give your money to Michael’s or JoAnn’s. They know how to value their customers.