T-Mobile

Great in-​store experience! Assistant Manager Michael B greeted and helped me as soon as I walked through the door. He was very knowledgable of all products and promotions available. Also, I’m the type of customer who asks a million and one questions but he was very patient and showed no signs of irritation or impatience with me. I was very satisfied with the customer service that day and also the very next day when I went in to get another device. Customer service rep Josh helped me and was very helpful and knowledgeable of products in store as well. Most of the employees were warm and welcoming.
I most definitely recommend going to this particular store if you live in the Natomas and Northern Sacramento area.

BIG, BIG, BIG THANKS TO MIKE G! This guy was patient and very super cool helping me with my phone, after I had tried almost every password that I had to unlock the dang thing and was locked out! He went above and beyond to find ways to get me back into my phone! My contacts, photos and apps were saved! Thanks again Mike G. You Rock!

I would not give this store a star. I never leave reviews, but this location tells customers lies. I was sold accessories as an upgrade to options that came with an upgrade to my phone upgrade. I was told all I had to do was to pay the taxes and they ended up adding the full amount to my EIP balance. The amount is ridiculous and overpriced. I went online to find that this happened to someone else months prior. DO NOT TRUST this location. Ridiculous service for a decent company. This store can claim that I am an angry customer, but in my experience you are usually asked to sign for these things, they didn’t even give me a reciept for the installment.

Terrible service. They had sign in lost and one of the representative skipped me and didn’t even look at the list. Go somewhere else.

Piss poor location. Always a long wait because the staff is either «Trainees» or «busy». I had to wait close to a half an hour just to ask a few questions.

Ive been here before and the wait so long that I walk right out.
However, I went last night and was in and out in about 15 minutes.
Joshua, a trainee, and Fernando worked with me to help get a sim card and purchase a phone case. They were friendly, funny, and overall great to work with.
Nice work guys!

Finally decided to switch over from sprint, overall great experience. Was assisted by Raquel on the process of getting my family service though tmobile. Very knowledgeable and friendly. Would recommend my friends with sprint to come here. Even got waters while we waited. Lol

Just recently purchased an iPad at this location! Very satisfied by their service. Friendly staff, fun environment.

These brick and mortar stores really need a separate counter for billing inquiries. There were upwards of 4 families being helped with billing matters by ALL available employees for almost an hour. Meanwhile those wanting to make actual purchases or start new plans were left to wait.
DUMB. Sorry, I really do expect more when I’m purchasing products that cost over $ 500. I seriously waited over 20 minutes to be helped by a guy who CLEARLY had no idea what he was talking about. He not only knew less about the phone than I did, but flat out told me that a well known model ‘didn’t exist’. The dude was polite and all but it really didn’t matter. I’d hate to think that he’d been bullshitting customers all day into buying phones he knew nothing about.

My recent experience with this t mobile was horrible, i recently went for a phone upgrade. I was waiting for a while seems like the sales associates (Kyle and Michael) were on drugs. They acted very strange and un professional. They also smelled like pot, seems like this store is not managed properly. My wait time was about 2 hours for a simple upgrade. Worst customer service I ever received, will never return to this place. I suggest them to do constant drug test, and hiring more profesional staff. If I could leave 0 starts I would. Anybody that is thinking of going to this store I suggest skipping this location.

Worst store I have ever been to, I walked in and he said I will be right with you. I sat down and there was like 3 associates that were just standing. Then some people walked in and they started helping those people, I was so mad. That was very unprofessional and bad customer service. I was so disappointed so I just left, never again in my whole life would I go there!

Soon as I walked In there was a greeter. Sales associate helped me out after 5 mins. She pulled up my account very quick. The sales team helped me out with all my questions. Walked out with Beats headphones for only 17 $. Great environment. Every associate had a positive manner. Thank you guys

They need to train their associates better. There’s no reason for me to have to wait a week for a simple upgrade due to an employees fuck up. Phone in stock, I paid for it I’m even willing to pay extra. just want my phone it’s been an inconvenience for me to come in 3 times, call in 4 times especially since the manager called to tell me it’s ready to be picked up. F this tmobile go elsewhere don’t spend 2 hours in there for nothing like I did

I went to this store and was thinking about changing from AT&T to T-​Mobile. The girl who helped me answered all of my questions for like 45 minutes. There were other customers waiting and at no time did she pressure me or make me feel like I was wasting her time. I didn’t have to wait 30 minutes to talk to someone either like when I go to AT&T. I waited maybe 3 minutes. Everyone was friendly. I called their store a few times and I got someone on the phone in less than a minute each time. I am quite impressed with their customer service.

Not happy at all with this location. I went in after calling and clarifying they had one of the phones I wanted then I get there and they are not helpful at all. I clearly heard a lady tell the gentleman in front of me they had one left of the phone I wanted and he said no thank you for that color. I then asked for the same thing and magically they were all out. They simply didn’t want to help another customer because it was 10 minutes until closing. I went to go back in at 7:56 and the door was already locked when they close at 8 and would not help. I will be calling a manager tomorrow and making a complaint. MICHAEL was very rude and unprofessional. I would not allow him to work at my place of my business.

I chose this T-​Mobile store because it looked like it had the best reviews but it is the worst T-​Mobile store I’ve ever been to and probably the worst customer service experience of my life! I noticed now that the latest review was dated in September so I think there must have been a change in management because my experience was terrible.
I came on a Tuesday a little after 6 PM, was finally helped at 7 PM and didn’t leave the store until 7:45 PM. They close at 8 PM and when I left, there were still some customers waiting in line. The line wasn’t even long when I first walked in but there were only three people working and one of them left right when I got to the front of the line. They spent what felt like an eternity with each customer but I patiently waited in line for my turn.
When it was finally my turn, I went up to the counter and asked for a new SIM card. The guy that helped me told me it was $ 10, which I knew from when I called ahead. Then, he asked me for my phone number and told me that he couldn’t give me a new SIM card because I wasn’t an authorized user. I immediately freaked out because I just wasted an hour and he basically told me there was nothing he could do. Then, I asked if there was any way I could be added as a user and he said I would need to contact my sister and tell her to add me. He also added that I had to do this within 5 minutes because he had other customers he needed to help and didn’t want to make them angry. I asked if I could step out of line and call my sister so he could help other customers and he said yes, so I called my sister but she wouldn’t answer. I then called my mom and asked if my mom could change the authorization and he said she would have to be in the store which was ridiculous because it turns out that my mom as able to change my authorization over the phone.
I waited again while he finished assisting a customer that was in line behind me. Another guy that was behind me stepped up to the counter and he started helping him. Since my mom was able to change the authorization, he gave me a SIM card but deactivated the SIM card in my phone. I wanted to activate the new SIM card later so he had to remake my old SIM card so I could use my phone.
My advice to the people that work at this store:
— Hire more people or at least have the right number of people for busy shifts.
— When customers are at the front of the line, don’t rush them. They just waited forever for your service. Give them the attention they deserve.

If you are going into a T-​Mobile I’d suggest this one. They seem to be the most professional and friendly out of the bunch I’ve visited. Sadly, that’s not saying much because the other T-​Mobile locations I’ve been to are utterly abysmal!

After a month or so with T-​Mobile I am lowering my rating, drastically. The network is fabulous, 4G like speeds everywhere even if it’s not LTE at a fraction of the price. Indoor coverage can be spotty but those times are rare.
T-​Mobile fails with their service. They will get on their knees to get you to sign with them but once your in you’re on your own. If there is no commission to be made they will not help you.
I came into this store for a simple issue and they made excuses and refused to help me. I’m not going to detail it but it was 5 minutes of work. I could have done it myself if I had a computer and some tools but I was in a rush and near by and they failed.
I like to wait sometime before bad reviews to let it sink in. It’s been two weeks now and I’m still irritated. This reminds me of dealing with ATT when they were the only option for home phone.

EXCELLENT STORE! They are so helpful, and were very patient with my situation.

Awesome store! I went in for a charger for my car and the girl that helped me was great! Instead of selling me a full priced one I got one that was clearance and a free cup!