Microsoft Store

Unlock the fun!!! Everything out and on display to check out and you are encouraged by the store staff to play every cool piece of tech that interest you. Their prices were better than the internet. After research I saved$ 400 composited to internet price.

Bought my daughter a Mac for her graduation gift and thought she might need some software with it. Visited the Rockingham store and was told by the salesperson she would definitely need Office 365 for her college classes.
Paid $ 80 for the software and later found out, it was not needed.
Tried to return the software, unopened with store markings/​bar code intact.
Was told by the rep at front counter that since more than 45 days had elapsed, my fault in not knowing the store policy, they would not take back the software and refund my money.
$ 80 out the window, so to speak.
Bad policy Microsoft. You should do better.
Update…
Killing some time at the Burlington, Ma mall this past week.
Walked into Microsoft store there and told them of my experience in the NH store.
Burlington agreed with me and took back the software with a full refund.
Nice job Burlington! Salem, not so much. 0 for 2.

I’ve bought 4 laptops from them. Great service. I bought one back that was 6 months old that would not boot. It got stuck during an update. They fixed it and showed me how to fix it by holding the power button on for 10 seconds. This is service up don’t get at best buy. No bloat wear. Great service!

Just brought in my son’s Surface Pro tablet — it had developed a line of discolored pixels on the screen. We had purchased the extended warranty with it, and it was well worth it. They replaced it without question. I’ve always found the employees knowledgeable and helpful. This one person managed to peel off the skin from the old Surface tablet, and apply it to the new one, without any wrinkles or bubbles! Clearly talented, and my teenager appreciated the gesture greatly. Answered a few questions I had about my Windows 8 computer while they were setting up his replacement tablet. Great service!

I always cherish this store, the fun of it all, the great environment and the customer service is really amazing. They do not push you into the sale, but show you how it works, what is better or best for you and if you’re displeased with something, they’ll definitely assist you. They are the definition of great customer service and one of the few stores I love to visit on a daily basis.

I came to the store looking for fun things for the kids, but find this huge potential is wasted by bad execution, poorly trained staff, and poor hiring choices. It is frustrating and astonishing that one has to try so hard to find fun in a tablet and video game store!!! The XBOX and particularly the Kinnect displays are mostly inaccessible to newcomers. Computer/​tablets have a careless lack of installed applications and cheerful salespeople are scarce. This store may be a great hangout for the existing customer base, but does little to convince the new potential customers that they might want to own an Xbox or a Surface tablet. Conversely (and unfortunately), my kids walk right into the neighboring Apple store and get right to having fun. I don’t want to buy an iPad, but the Microsoft store is not making any good case here. One star because this is such a disappointing waste of potential.

I was a big fan. It has the apple store format, clean white square block displays with a flow to the floor plan. They have kinect games out in the mall area with sitting for spectators. I played golf (because it was on) and thought it was awesome. I already have kinect but kinect lacks games (unless you want to dance). We did the bing it on challenge and got 25 off anything in the store. I coyly asked the first employee i saw if their position was «microsoft prodigy». He didnt get it at first so i said «like apple geniuses?». He laughed half heartedly. Thoroughly satisfied with how clever i was, we went straight to games. We got 50% off the game we had played in the lounge outside the store, score! But they had plenty of games you wouldn’t find anywhere else. For xbox only obviously. Kinect games i didn’t know existed. Tiger wood’s golf for kinect even. But you can preorder all the other games they make, literally everything for xbox is there. I almost preordered gta 5 but decided to wait a bit longer, then we checked out. Which was the guy who walked around talking games with me. I mean, what gamer wouldnt love that job. he carried around a little clipboard computer and scanned the game, took our money and gift card, gave me a receipt and we’re done. They dont waste any space on cash registers.
I like it.

To make a long story short, the reps here at MS store had issues upgrading my phone, and I had to come back another day. They did offer me $ 75 off the device as well as some free wireless charging kit, so I left happy. Unfortunately, we spent more than two hours over two days figuring things out, but the freebies more than made up for that.
The showroom is awesome and all of the sales reps are eager to help and answer questions, but don’t really feel like they are trying to push you to buy something. I feel they take what Apple has done in their stores and take it to a new level.
On black Friday we were also able to get a pair of free shirts just for showing up. My next purchase is probably going to be a surface. Just love that thing and I had a rep sit down with me for over 30 minutes showing me some of its cool features.
An overall friendly bunch!

What time is it??? IT’S GAME TIME!!!
The Microsoft Store had their official grand opening celebration in the Mall at Rockingham Park today! I was here in line for the ribbon cutting of this brand new store, the first Microsoft Store in «sales tax free» New Hampshire. There were a few NH dignitaries present for the opening ceremonies including NH Executive Councilor Chris Sununu and US Senator Jeanne Shaheen and representatives from the Salem Boys & Girls Club and Junior Achievement, who received generous computer grants from Microsoft.
I was thrilled to see a Microsoft Store open in a mall with an existing Apple Store only several yards away. I like options! I use Microsoft software everyday including at my job, where I’m always using Microsoft Office including Outlook, Word, Excel, Access, and PowerPoint. I still own several working computers with different MS operating systems including 98, ME, 2000, XP, Vista, and Windows 7. I saw displays for Windows 8.
While waiting in line to get in, I also took the Bing It On (Bing vs Google) challenge (side by side search comparison) where I searched for any five things I could think of and actually it was a draw between Bing and Google.
The store is very bright and modern and nicely laid out with laptop/​slate stations in the middle of the store, plus desktop PCs, Xbox systems & games, Kinect «dance» playing stations, software, and Windows phones. The Answer Desk and tech support area is in the back of the store. There were plenty of staff on hand in the store answering questions about their products and handing out more freebies including Microsoft computer bags. Most of the staff were wearing orange, light blue, light green, and yellow shirts to match the Microsoft colors.
There were several giveaways for those present for the grand opening including free Microsoft T-​shirts, rubber wristbands, bottled waters, and raffle prizes including laptops and Xbox 360 consoles with Kinect.
As part of the grand opening, there was a free O.A.R./Young the Giant live concert in the mall parking lot in the evening (started 7PM). The nighttime concert was great complete with a red carpet entrance (with photographers) into the event area. There was free food & drink (wraps, burgers, hot pretzels, bottled water & lemonade) at the show, as well as more free stuff including Bing bags, «I’m A PC» t-​shirts, and more raffle drawings for more prizes including more Xbox consoles, laptops, autographed CDs, and autographed guitars.
I did not win any of the raffle prizes, but I happened to be one of the first 200 customers in the store (just after 11AM) and scored a «meet & greet» with O.A.R. after their performance around 9:30PM.
The staff and security did a great job at keeping the grand opening celebration very well organized including managing the crowds and lines and things seem to go very smoothly.