Verizon Premium Wireless Retailer-Wireless Zone

I’ve had good and bad experiences at the Verizon store in the Mall. Years ago, they wanted you I in and out fast. I had been sold an LG2 when they were discontinuing it and it turned out to be a terrible phone. Fast forward and I’ve had it with this piece of crap. Last weekend I’m back in and the store has been modernized. I was greeted by Melanie and in 5 minutes, I’m attached to a young kid, Jarell. I’m older, he’s the youngest sales associate. What could go wrong? What a surprise! Not only does he know his stuff but treats us with respect, humor and courtesy. While not totally ready for an upgrade because the LG2 is cracked, Jarell understood my need, got me a great LG4, and a bunch of accessories for way less than I expected. He also shared his education and retail plans and he listened to me when I gave my input and experience. I was so impressed, we had a meeting with the store manager and I gave my complements in person.

Terrible employees at this store. I suggest you take your business elsewhere. Went in to upgrade to an iPhone and the guy helping me was a total sketchball. He told me it would cost $ 200 to upgrade but I was out of contract so he convinced me on changing my plan because it would be more beneficial for me. Well, at one point he told me I could have $ 200 worth of accessories (tablet, Fit Bit, etc) for free which I thought was odd. So I started questioning why. His answers totally confused me and I didn’t understand what he was talking about or why they would give me $ 200 worth of stuff. He finally admitted to trying to take advantage of me since I was already willing to pay the $ 200 upgrade fee, which I no longer had to pay because I was out of contract and signed a new one!!! The price of my new iPhone was minimal since I signed a new contract but because I was gonna pay the $ 200 in the beginning of the conversation, the guy figured why not upsell this woman. Total jerk!

I’m giving this store ZERO stars. If there were a negative amount of stars, they’d be getting –100. An employee granted access to my account to my then boyfriend. He’s NOT on my account! He has NO right gaining access to my information and the employee had no right giving it. My privacy WAS VIOLATED! He ordered me an iPhone 6 in September (without my knowledge) as a birthday gift for me. He also added a tablet to my account. I now have all these charges on my account that I cannot afford to pay. I’ve got his activation fee for the tablet, my activation fee for my phone, his monthly charges on his tablet and now an early termination fee of $ 170.00 on the tablet. I’ve spoken with both Verizon as well as the store manager at Wireless Zone and the store owner. I’ve written emails saying how how unprofessional the employee was. He went to get drinks (liquor) while waiting for my phone information to transfer. He then came back and told me all the negative stuff my then boyfriend said about me. He also went to the ATM machine to get cash, came back to the store and gave my ex $ 200.00 of his own money so we didn’t have to send in my phone for the $ 200.00 rebate. None of this seemed to be in the up and up, but I’ve been assured that it was. I’ve been dealing with this store since September 19^th when the new phone was delivered to the store. This is when I was called to the store to come pick up my phone. I’ve been dealing with the store owner to get all these charges dropped, especially because Verizon has threatened to cancel my service numerous times. I will NOT pay these fees that I DID NOT authorize. I’ve been assured time and time again this will be taken care of. I have the owners word he would see this to the end. Well, that has yet to happen and I’m furious. I’m fully prepared to contact the Attorney General’s office as well as pursuing legal action. This is doing a number on me both emotionally and physically. I’m literally stressed beyond words as I cannot pay this bill. After this whole ordeal, let’s see, I’ve gained a phone I didn’t order, broken up with my boyfriend because he can’t control his mouth and refuses to pay for any fee associated with his tablet. I feel like I’m being strung along by this store. I was told almost a week ago that this should all be dealt with with and hopefully be completed by the end of the following business day. I was told he submitted the credits but it takes a moment for Verizon to accept them. I called Verizon again last night. They see nothing in their computer regarding any present credits being considered. All they see are notes from the store manager saying I wouldn’t be responsible for paying this. I do feel believe the store owner when he says he will pay this if need be. I’m just stunned by the unprofessionalism of this store. I was told the employee that granted someone access to my account was SUSPENDED. He did about 6 MAJOR things that should’ve gotten him fired. At first I was happy he was only suspended because I’d hate to see anyone lose their job. I regret saying that now considering all the stress, anxiety and financial strain this has put on me. I feel as though I’m getting strung along. I’m ready to burst with anger over this situation. I did hear from the store owner as soon as he was informed with what had happened on September 19^th. I thought he was exceptional to deal with on the phone and I liked all he had to say. Unfortunately this has now gone on long enough without any actions in my favor. Yes I have the word of the owner that this will all get taken care of. This is my word against VERIZON. I’m literally sick over this and now physically sick over this. Just go to a Verizon Store directly instead of independently owned stores. I have a feeling things would’ve gotten taken care of much faster that way.