Sprint Store

I have been with Sprint since it was Nextel with the two-​way phone «toot-​toot» 15 years and still going! I upgrade every 2 years!!!

I went to this location to have my phone replaced. My iPhone 6 plus had «water damage» according to sprint. The monthly insurance we pay and the warranty do no cover this. In the store, I was informed by a young woman behind the counter that it would be $ 200 to replace the phone. Not having the extra money at the time I left with my unusable phone. When I did have the money I returned to the same location to go forward and have my phone replaced which we were paying for the entire time «in order to not break the contract.» Upon entering the store a man behind the counter turned away from the customer he was helping to ask me if we were all set. I explain the situation and then I’m told they cannot replace the phone in the store, those phones are for paying customers and they don’t keep a million phones in stock. What??? None of this was explained during my first visit and that woman was also behind the counter. I don’t want a million phones, I want 1. That I pay for, haven’t been able to use and have to pay to have it replaced despite having insurance. And of course it’s replaced with a refurbished phone.

So i’m eligible for an upgrade — i walk into the sprint store with my grandfather the owner of the account that holds 5 family members. The people working in the store are working with other customers, so we stand in silence for 20 minutes, without a hello. Finally a woman says hello she will be with us soon, we talk to one of the guys working there and he is telling me my plan will go up $ 25 more a month for this phone or just give him 300… 300?! When im eligible for an upgrade?!, so i say ok, he tells me they dont even have the iphone i wanted and the manchester store does have it so he calls them. I didnt have time so i just left and sat outside frustrated that i will have to pay so much and i was even willing to succumb to those types of prices. I was looking around when my grandfather recommend best buy mobile, why didnt the sprint worker recommend that to me? He even showed me his computer and all of these pricey options to try to prove he was giving me the best deal, but he cant show me where to get a better deal without having to drive to manchester? So i went to best buy and was greeted by a friendly hello, great smile, and he showed me cheap affordable options. I walked out there with a iPhone 6 64GB paying nothing out of pocket and my bill went down $ 19 a month. Thats what i call customer service.

I had a wonderful experience here today picking up my new iPhone 6. Justin was very helpful and knowledgeable, making stellar suggestions for a case and tempered glass screen protector. One employee even stapled his phone (hard) in front of me as a selling point. I was sold! I definitely recommend this store. It’s not a kiosk… I don’t know what that other reviewer is talking about! Everybody I interacted with was super nice! I even got recommendations for where to go for dinner tonight! Friendly and comical staff!

Horrible service. Didn’t even know who worked there because no one greeted us. Not many people in the store and it was 8 pm on a MONDAY so we figured it was the prime time to go in and ask one simple question. There was no organization and we didn’t know where to wait for people. It would be nice to see if there was a counter to check in or something, but nothing. It was a waste of time.

I was in and out in a few minutes when dealing with a phone that broke and needing to activate an old one I had. They also were quick to update all my info and check my next upgrade, very professional and courteous. A hell of a lot better than the one in the Dollar Tree plaza in Salem, thankfully they aren’t there anymore. That place was full of useless people and sucked with customer service, this is a million times better.

My dog pulled my charger from the phone which broke the charging port of my new blackberry. I knew any kind of physical damage is not covered in warranty. But I was surprised when Kiosk manager went out of the way and ordered my new device. I got the new device in 3 days. Great customer services.

This store is a Kiosk. When I bought my phone back in July he told me the phone would work in certain areas … and it did not. I shut the phone off after using it for a month. Then, in October I decided to give it another shot … and the usb port was broken on the phone after only using it for one month. They wanted to charge me $ 120 deductable … and refused to give me another phone. After about a half hour they changed their story and said they would order me one and that it would be in Tuesday. Tuesday, Wed., Thursday, Friday … NO PHONE. The owner admitted to me over the phone that he knew the phone would not be in on that Tuesday, but that it was my responsibility to call him even though he said he would call me!!! I would never go back to this store … nor will I ever deal with Sprint ever again!!!