Allegiant Air

I have been sitting at the Austin-​Bergstrom airport since 7:00AM. My flight was scheduled for a 10:00AM departure, however, it is currently 2:00PM and I am stilled delayed in Austin, TX. They will not communicate with the passengers to tell us when to expect a new flight time. They have gone so far as to walk away from passengers when they ask! They even let another flight go ahead of us to Las Vegas. I assume that plane will return to pick us up after its flight. This airline, it’s employees and the way they tack on miscellaneous charges is a joke. Absolutely deplorable. It is certainly not worth the couple of dollars you save to take them versus the competition. Unless, you would like to spend the entire day, literally, the entire day in the airport, then travel with someone else.

Flights can be really cheap but you have to keep in mind that they charge for everything and I mean everything. You get to travel cheap but can only bring a personal item for that price. You have to pay for carry on, checked baggage, seat selection, beverages, snacks, and even printing your boarding pass at the check in counter. Also their flight options are very limited. For example, flying from Vegas to San Antonio they only fly out on Mondays or Fridays. So if you miss your flight or need to reschedule you’re kind of SOL.
With this airline it is what it is. You get what you pay for. The flight attendants aren’t the friendliest and they are big sticklers on not switching seats even when the seat is available. They say if you don’t pay for the upgraded seats you can’t sit there, doesn’t make sense if no one else is sitting there. Oh and the regular seats do not recline. Not even just a little bit.

Long line at baggage and they are sitting back there eating breakfast! So rude an I courteous. There are 100 people in line for flight and they could literally care less!

Horrible! Understaffed at luggage check in. We waited 30 minutes before someone even arrived at the counter. The line is out the door and we still have to go through security. Customer service doesn’t even exist. If rather spend a few extra dollars to be stress free while traveling!

I guess you get what you pay for– delayed flights and less than stellar customer service/​lack of communication. Lesson learned. I’d rather spend a little more money on an airline who can provide their customers with options and answers other than, «There’s nothing we can do about your situation» when your flight is delayed for an undetermined amount of time. I hope future customers flying on Allegiant have a better experience!