Grady’s

I hired Grady’s BBQ in San Antonio to cater my Wedding Reception. The price was right and the food was good! What was not good was the fact that they were almost 3 hours late to my wedding reception. The wedding started at 7pm, they were supposed to be there at 7:30pm so we could eat after the ceremony and then party for hours! Instead the driver didn’t follow the directions that my 200 guest did and we had to send a groomsmen out to a Bill Millers BBQ 25 miles away bc the driver «gave up looking for the venue». They arrived at 10pm. I had starving guests. Half of my guests had to leave because their kids had to eat. My «dance party» ended up being from 11pm to 12am. I got screwed. I was extremely dissapointed in how the Manager, Gilbert, and his office staff handled the situation after the fact. They were nice and apologetic, told me and my husband that they would refund some money to us for the inconvenience they caused us. After they told us that half of our money would be back in my account the next day, it took 3 weeks for the refund. They started to ignore our calls. The Ladie Mrs. Perez would answer the phone and say «yes, Gilbert’s available… may I ask who’s calling?» As soon as we told her, she said «Oh, Gilbert JUST walked into a meeting. It became very obvious that they were ignoring the issue. We were nice to the staff, understanding (we shouldn’t have been) … they were not proffestional. Food was good, but that was it.

So, here’s an update to the catering issue we had with Grady’s.
My father wrote a letter to the director of operations about the awful service we received at my sister’s wedding. When they spoke on the phone, she took full responsibility for ALL of their mistakes. She did not make any excuses, which was nice. She sounded very sorry for her staff’s poor service. She offered to cater my family Thanksgiving dinner plus a partial refund.