Gunn Collision Center – Northwest

My insurance company sent me here for repairs and I am still so dissatisfied. It’s been almost 2 years and I am still having issues with the work done. My truck is so loud now because the window never seemed to close all the way after they «fixed» the door, the trim that they put back on my door fell off 3 days after they installed it, My door has a paint drip that makes it very clear the truck had body work done and now even truck doors smell because somehow whenever it rains they fill up with water. I have to park my truck on a hill to drain out my doors. My locks have stopped working on the back door completely now and I have to get them replaced in order to be able to use my back door. I have never had such shotty work done ever! It’s just so upsetting. Stay away!

Yikes. Take your car anywhere but here. I have never experienced worse service at any business I’ve ever dealt with. I took my car in Monday, May 9^th to get an estimate for the insurance company after it had been hit. My car was examined by Robert who stated the estimate would be submitted the same day. It wasn’t. I called the next day, and Robert says that he forget to take in pictures, so I brought the car by again. Wednesday comes, and the estimate still hasn’t been submitted (keep in mind, all this takes is uploading a document to a website). Robert gives more excuses. Thursday comes, same thing. Friday, Robert is no longer answering calls. I tried to get to a manager, who wasn’t in office. I told the person I spoke to on the phone that I needed to get this matter taken care of urgently. She assured someone would call by the end of the day, no one did. Fast forward past the weekend and Monday, still no call. Now next Tuesday early afternoon, I call and speak to a manger and express my frustration. They apologize and assure me the estimate will be submitted very soon and they will call me to make sure that it’s gone through. At 7:30 pm, I get a text from, presumably, Robert, with a picture of the submission of an estimate. The next morning the insurance company calls to tell me that the estimate submitted was of the wrong car. Save yourself the time and frustration from this business’ incompetence, from the managers to the employees. Go elsewhere.

I have brought a total of five cars to this very location and have been extremely satisfied with each one the time it takes to repair these cause is not their fault it’s the insurance who assumes things are not broken when they in fact are. If anything gunn helps service by ensuring that all the parts are ordered that are needed and not involving us in the process. My advisor David has been a godsend he is helped me at every point explaining to me the whole process per each car I bring. The professional level of service has inspired me so much so that I have brought almost every car I’ve had an accident with to him from a jeep to Lexus I have been nothing but satisfied. I hate reviews that tell potential customers that the entire company is worthless, but in fact this is one of the best business to bring your car to, that I have seen since I’ve lived in San Antonio. The only thing I would suggest is that you choose the right advisor as not all are the same I would suggest my advisor David. He has been the most fair and attentive advisor I’ve ever had and I will continue to bring my car despite what these reviews may say because there’s simply rash in judgment.

I found all kinds of things wrong with the repairs of my vehicle, I had to go back twice to get it done right. The vehicle was just throne together half assed. They are friendly, but very poor quality as far as repairs go. Only here because usaa uses this place, I do not recommend coming here out of pocket, by choice. Over all, they wasted a lot of my time and gas having to drive back and forth for the repairs and re-​repairs. Piss Poor

First of all, I was never called when the parts came in. I had to take care of that myself, finally calling to see what the hold up was and being told «oh well you were supposed to bring your car in today.» Oh really? That’s so weird because nobody ever told me that. Clearly I should have just known. Anyway, so I drop my car off and when I go to pick it up, the lady tells me «Hey something happened to your battery while we were working on it. We jumped it though.» She then actually asked me if I lived close by, and suggested I go straight home, telling me that if I had any problems to call the shop on Monday, as this was a Friday and the shop was closed all weekend. SERIOUSLY?
I got in the car, still processing this ridiculousness, and realized every light was still on. So the next day I go to get in the car and of course it doesnt turn on. I had to wait for my bf to come into town on Sunday and jump it and then go buy a brand new battery. 80 dollars after I had never had a problem with my car running before– it was only getting worked on because the door handle was jammed! So I told the people there and first they suggested that the battery was old (it wasnt) and then suggested that the alternator was bad and this was inevitable. Seriously?
How about we recognize that the woman at the shop sent me home on a friday afternoon telling me to go striaght home because I was very possibly going to have issues with the vehicle her shop had just worked on when I had previously never had any problems with the car internally? How about we recognize the fact that every light was on? How about we recognize that I was actually told «something happened to your car while they were working on it», but then was treated like a dumb girl who didnt know shit about cars? I know enough to realize that you did damage to mine, Gunn. They will be reimbersing the money spent on a new battery. If I were you I’d take it to a shop that accepts responsibility. Gunn does more harm than good.