Homewood Suites By Hilton

Carpets needs to be replaced. Hallways smell bad. Popcorn ceilings. Just an old hotel that needs a major update. I don’t think I’ll stay here anymore.

Clean, comfortable room, great service and good selection for breakfast. Will definitely be back.

This place is terrible! We made a reservation for multiple nights and didn’t make it into town for the first night. We called and requested our credit card be charged for the night and we’re assured that thus was taken care of.
When we arrived the next day they had never heard of us, our 3 year old HHilton HHonors card, or our reservation. They then proceeded to attempt to check us in at double the price of the reservation.
Of course mistakes happen to everyone. In the service industry your just take care of your guest. The front desk clerk was rude and completely unaccommodating. The on duty manager was even worse. She came to the front very troubled by our presence and request for service.
She talked down to us like the situation was our fault and as we went to leave was so kind as to actually yell at us that she would be charging our credit card the full amount for our reservation. Hey just a minute ago we didn’t have a reservation. What’s going on here.
Hilton lost our business. Hilton lost our company business. The other hotels in San Antonio were happy to see us. I’m happy that the Hilton has so many guests beating down their door that they can afford to treat people like this.

Wow. Awesome pace to stay. Justin was so pleasant and helpful at checkin. Was so pleased that I was already booked to come back in Oct. And went out to the desk, and extended that stay for 2 more nights. Found my new place to stay when in San Antonio .
Back for another stay here. It was just as wonderful as before. Still have 2 more nights. It is like staying with a wonderful family member. Early this morning Eric helped me bring in 2 heavy boxes (Christmas present for husband) that I had bought the night before… they are stored in the office for safe keeping until I leave later this week. Now I can focus on the class I am here to take and not worry about the gift being stolen… Justin, Eric, Carlos, Mary and Tommy… YALL are so awesome.

I’ve been in many hotels but this one just got my attention. As a General Manager I’m always looking for great customer service and boy did I find it here. From the GM down the customer service was fantastic. I can’t say enough about how well you get treated when you stop at this location. You can tell the management team ability to coach, train, and develop their staff. Their team meet and greet you with a smile and they are very happy to be at work. I can go on and on about their customer service but you would have to see for yourself. I wish i can take the whole team back to California with me. Team you’re doing a great job… KEEP UP THE GOOD WORK. I’ll be back to see you all!!!

This Hilton is in need of an update! Very old, dingy, and dirty. Disappointing compared to their other locations in the city.

How sad. :(thus is such a let down compared to the last two I stayed in.. The tub/​shower didn’t drain good so we all took turns standing in bath water as we showered. The bathroom door didn’t close good, the room was very old and run down. I wore showed the whole time we were in the room. I travel for work and always stay at a Hilton property. I will avoid this hotel for sure in the future. I have never asked for a refund but this might be that time :(. On a side note that food was nasty

Im a member of Hiltons Honors, as well as another couple of brands, so I tend to stay at hotels from which I can gain a benefit, aka, points for stays and airline miles.
Now that that is out of the way, I enjoyed my stay at The Homewood Suites.
Spacious rooms. Kitchen. Living room. Bedroom. Spacious.
They served a variety of breakfast items during the week. All nice and hot and not consisting only of «continental fare».
They also have a managers deal in the evenings where they have a variety of foods for your evening relaxation.
I found my room both quiet, comfortable and clean. When I left out my do not disturb sign, I wasn’t disturbed.
Al my business was conducted in that part of town, thus the location was great for me.
Overall, and enjoyable stay and I wouldn’t hesitate to stay here again or recommend it to friends and family.

Old and dirty. Wouldn’t stay here again. The staff was really friendly and that’s why I give it two stars instead of one, but it’s tough to make diamonds out of mud.
Toilet wouldn’t flush. Room smelled like mold. Beds were comfy enough but it wasn’t the room I even booked. Oh well.

This was an ok hotel. We got a handicapped room, which would be great for anyone who needed a wheelchair (the shower was roll-​in) but since we didn’t need special accommodations we just ended up with a soaking wet bathroom floor. The size of the room was huge and there was plenty of parking. The hotel with pretty average.

Man, they really are ALL about service at this hotel. They treat their guests like royalty. Not a fan of the room interiors — I prefer more modern look but the staff here have won me over. Great team!!!

Clean and convenient. The place was quiet, the suite was not grand but had plenty of space. Having the sinks outside the bathroom is great for larger crowds. The free breakfast is a real money saver as well. The elevators were a little slow, but there aren’t that many floors so it wasn’t a deal breaker.

Great place to stay! Nice and quiet!

Family vacation and this place was very nice for us. I even got to use the business center and it was perfect for getting the tiny amount of ‘work’ done. Yes, we’ll probably be back. We got season passes to Sea World!

Very comfortable, spacious, clean, service oriented. Tommy good at front desk. I would stay here again, no question.
If you do tai chi, there’s really not a great spot except perhaps out by the basketball court near the parking lot.

I love Homewood Suites and this location is no exception. The only hit is, this place is getting a little old and worn. It will soon need a makeover. But overall, the staff is responsive. The rooms are clean. And it’s nice and quiet at night.