CPR Cell Phone Repair

This place is now closed. I am writing this review after I went in there on the last day that they were open.
They had fixed my screen on my 5c twice. Once for the glass and second time for the screen glitching and freezing. Well, I went there again for the third time for more glitching, the screen was intact. The store owner, told me that I had to go to the Mountain View CPR to get it fixed as this place was closing down.
I just got off the phone with the Mountain View store and they refused to honor the warranty. Mind you, the glass is not cracked, it’s glitching from the glass being put on WRONG!!!
Long story short… do not go to either of these two places. They’re very sneaky and are not a good business, plus they do poor work. I’m very disappointed with this situation.

We went here to get my gf’s ipad repaired. It had a cracked screen. They said its gona be couple of days to replace the screen but then, they said they have to order the parts so its gona be a week. When we came back they said they ordered the wrong part. So another week gone by. Next aliby is that they have been having trouble with the replacement parts or the repair. And so its been almost a month, so we contacted their main headquarters about our concern. After that we told them to just forget the repair and they gave the ipad back and a refund. But after getting home, my gf notices that the back part of the ipad looks old and has a lot of scratch and has a slight different in color (she knows that her ipad looks newer and knows the exact color). So we check the serial number of the ipad to serial number of the box, it was different!!! So we went back and i told them that you gave us a different ipad and we want our ipad back, (My gf stayed in the car while she was furious about the situation) then the store manager said that she may not like what she’ll see. He handed over a shattered screen and just taped so the screen would hold in place and the whole unfinished job. When i went back to the car, my gf just broke down in tears. NEVER get your gadgets repaired here!!! CPR? Ha!!! Change your name to DNR. Do Not Repair!!!

Once again had to take my iPod touch into CPR so they can fix it luckily they were happy to help this time it was the battery screen speaker replacement I trust you guys 100% to fix my device ill never go to the mall for repair they saved my ass 2 times already and I love them thank you CPR for being there for me and not turning me away like other repair shops did in the past & thank you Phil York for being a funny guy and very friendly and understanding that were human and we make mistakes. As of right now my iPod currently in the hospital so I know that it’s in good hands and it’s with the experts that know what they’re doing

These guys suck!!!
I had my 5S screen replaced and home button from these guys and they charged me $ 130. And they failed to tell me that after replacing my home button I would no longer retain my Touch ID sensor.
They first said 30 minutes so I kill time come
Back there no one inside the store and they said it will take another hour? Seriously?
And they damaged my headphone jack. I could have had my screen replaced at Apple with a working home button for $ 149 which I would have gladly paid.
I did take my phone to apple and the Genius Bar told me that someone must have used a razor blade to lift the screen and doing so bent the metal inside the headphone jack. And insult to injury I found out there’s an iPhone guy right down the street that charges only $ 90 and takes 5 minutes to fix. Shaking my head.

Do not bring your phone to Luis at CPR repair. He is by far the most incompetent installer I have ever spoken with. I brought in a replacement LCD screen with digitizer for him to install. The screen was in perfect condition with no cracks. 3 hours later I return to pick up my phone and Luis says that I have a hairline crack on my brand new LCD screen. He later admitted that he had «issues» installing the screen. Luis never took ownership of his mistake and never offered any compensation. Will not be going back this repair shop again.

very bad experience. brought my one plus one phone with screen there to have installed and Louis came out and told me that he had bad news about myphone. He said that he crack my screen while installing it. He blame it on the screen, but in reality it was him that crack the screen. He did nothing about and only offer the next screen he would install it for free. I ask him how much it would cost if they ordrit and he quote me a much higher price. I would not recommend this place to anyone. I even saw another customer come in after they had a screen installed and it too was not working. Maybe I might be mistaken, but if I bring a shop a kcd screen to install and if they crack it while installing it, that they should be responsible for it. Not me. Very disappointed

Warning do not fix your phone here…
I had a digitizer replaced replaced. It was easier instead of replacing digitizer alone to change out digitizer with LCD in one unit.
Of course the LCD wet bad. How I know .
The factory stick glue was still in unit when I took apart.
I also found screws missing on camera and board. They used parts from there box of stuff. You try to trust a repair shop but not this one. I was successful in my own repair of phone. They lie to you as they smile and take your hard earned money.
Do not go to CPR repair they are crooks.

I was truly amazed how quickly they fixed my phone. Affordable, quality repair, that was complete in an hour. Everyone was super professional and kind! I would definitely use them again! Very happy customer!!!

I usually don’t write reviews, not only because I’m lazy and forget to but I’m rarely impressed enough to write a review but this place has done it. I dropped my Samsung Galaxy S4 two days ago and I wasn’t sure if I wanted to fix it because the LCD in my phone wasn’t broken, just the glass. This has happened before so I knew the process and what to do and before I only fixed the glass of it. BUT fixing the glass independently is a very tedious and delicate process, the person has to have surgeon hands to not break the LCD under and remove glue particles that hold the glass to the LCD and then replace it. After I did this my phone’s calibration and sensory was just not the same. Ok it was crap. This already costs around $ 80 to $ 100 if you found a cheap place so might as well fix everything, glass and LCD.
So I talked to Phil and he didn’t push me to go either way, he just told me the prices and let me decide. It was $ 172 but with the Unilocal voucher it dropped to $ 152 so I did the whole replacement and man was I impressed. My phone’s screen was just top notch. It’s like I got a new phone. The calibration is how it should be and they even helped me put on my tempered glass screen protector that I brought along just in case and that was put on PERFECTLY. Just saying, putting on screen protectors does require some skill, there’s no bubbles, nothing, it’s like there’s no screen protector and that’s how it should look.
Customer service was also perfect. The process took about an hour and since I just spent a whole chunk of money I didn’t want to walk around the plaza being tempted to spend more so I waited there but Phil was so so nice to talk to me the entire wait and time just flew by! Who does that? Seriously?
In conclusion, I definitely recommend CPR to everyone, they get 5 stars across the board.

I’ve dropped my Samsung S4 multiple times with no problems. But one fine Saturday I dropped it a foot off the ground and it just fell the wrong way, because the next thing I know the lcd screen is cracked.
I was in the city at the time and went to radio shack to see what they would quote me to fix it and they said the Samsung part was expensive so it would be $ 220+ tax. Not wanting to give up my arm and leg I went to a cell phone repair shop down the road and they quoted me $ 200 all in. I finally went over to my carrier and asked them about my options. Aside fixing my phone I could also avail of my phone insurance. I would have to call them myself, file the report, pay $ 175, and then wait to receive my phone which would come on Tuesday at the earliest since they don’t ship things out on weekends. I don’t know if I’ve become too dependent on technology but I couldn’t wait that long.
It was pretty late already so most places were closing, or closed, so I decided to call it a night and do some research. I found Phil and CPR on Unilocal and called them the next morning. He confirmed that they had the part for my phone and how much it would be. I went over and he was very accommodating. My phone was fixed in a bout 2 hours and for $ 175. It’s been around a month already and I’ve had no trouble with it.
Thanks a bunch guys!

Phil is amazing. I had taken my phone in right before I started work because my charger port was completely shot. I wasn’t able to pick up my phone before I had gone into work (because they were absolutely busy, which is totally a good thing), but I was able to get it within the same day. I actually work within the same shopping plaza & to top things off? Phil took the liberty to ago out of his way after he had closed down his shop to swing by my working place & personally deliver me my phone before he went home. If that’s not AWESOME customer service? I really don’t know what is. Honestly, I think the people that’ve given negative reviews were probably jerky in some way because Phil was nothing but nice to me. Thanks again, Phil. I’m definitely referring people to you & your shop (:

Phil thanks for helping me and taking my load away for all the work I have. So when I have more like screen problems and keyboard problem I will send it towards your way .
Neil

If I could leave a zero I would. I had my Iphone 5s Screen replaced and after The phone responded at about half the time and oftenl acting very erratically in certain quadrants. I went to return it and complain and the store manager asked me to come back if this situation persisted because I had a warranty and to let it break in. a small bubble formed in the area that had trouble then cracked with in 3 days of me going there twice then said he could not replace it. DO NOT GO HERE!

I come here every few weeks, because I can’t manage to stop cracking my iPhone. I wish they had a frequent customer discount card! Its by my work, so I come on my 1 hour lunch break, and they always have my phone done before my break is over. The repair price is as much as anywhere else, and its a lot faster than other places Ive been. I highly recommend trying to sneak a peak of who the technician is that is on when you go. The red head one is so much faster, and does a WAY higher quality fix every time. The black hair guy-​try to avoid if possible.
Recently, I took my phone to get repaired before going on a trip out of the country. I didn’t notice until I was on the plane that the screen was off centered, and it had green neon dots visible in many places, and the Sim card was askew, which was bothersome since I had to turn my phone off and back on a few times a day to get it to work. Anyhow, when I returned back to the states CPR fixed it all, and did a network restart for me, and gave me a new home button, for free! Phil, who I think is the owner is quick to the point, and a very nice guy.
I definitely recommend this place!

I brought in my galaxy 3 phone because it had a broken screen. when I came to pick it up I noticed that the LCD screen had a major discoloration. when I asked the owner Phil to fix it he got an attitude about it and said that he didn’t have time to do it. and now I would have to come back again the fallowing day. so the next day I came back, they were still unable to fix my phone. when I asked for a refund the owner started yelling at me and refused to give me my money back! on top of all that, the camera on my phone doesn’t work anymore! On top of all that my «new» screen cracked again. DO NOT GO HERE! Rip off! WASTE OF TIME AND MONEY.
I did file a despite with my credit card and get a full refund.

They fixed her up, as good as new!

I was quoted (over the phone) $ 169. Purchased the deal from Unilocal.$ 10 for $ 20, and the guy said that it came out to be $ 197, WITH the Unilocal deal!!! Total rip off, but what can you do when your phone is shattered? He said to come back in 20 minutes. This is in the middle of my work day, mind you. I come back in an hour… not done. I have to drive BACK to work with no phone in hand. I call before I go the second time and finally it was done. Almost 3 hours later! I don’t mind waiting… but give me a heads up! Don’t straight up lie. Super unprofessional and not to mention, annoying!!! He wasn’t even apologetic. The technician that fixed my phone however was so nice and accommodating.

I would’ve loved to give this place at least 4 or 5 stars, but I am livid with the service and «90 day guarantee».
My iPhone 4s functioned perfectly: all buttons worked without a problem, camera worked, etc. The only thing was that my screen was cracked and looked ugly, so I decided to bring it in to be replaced. This decision was out of pure convenience; I was having dinner right across from them. I paid almost $ 90, then they called me in about an hour, I ran over super happy to see my phone good as new. I didn’t use my phone, because I was finishing up dinner. Left the restaurant only to keep getting «no signal» on my phone. I took it in to AT&T, because I thought I might need a new sim card, but still nothing. Finally got a chance to go back to the place 20 minutes before they closed (mind you I live in Novato) where the owner was there and had an employee (the same employee that changed my screen) fix the phone on the spot… it ended up being that the guy forgot to switch the antenna/​signal on. Eureka! My phone was in fully functioning mode… maybe…
The next day I noticed that my main button kept getting stuck. Ugh *sigh* I dealt with the sticking button for over a month (still within their 90 day guarantee). Finally got a chance to go back yesterday. The owner was there. I asked if he remembered me, then told him the problem. He did remember me and agreed that there was a problem with the main button sticking. He then proceeded to tell me that «it is a common issue with iPhones, and I can purchase a new button for $ 55 if I want it fixed»…ummmm, no! It wasn’t a problem when I brought it in! It was a problem the day after you guys supposedly fixed it?! WTH?! Why do I need to buy a new button? Mine is in perfectly great condition. He seriously could’ve fixed it. After getting the sales pitch I left super confused, and upset.
90 day guarantee on work… BS!
BEWARE!!!

Great service…
Cracked my screen the other day and Decided to check this place out…
Fast, friendly (offered to drop the phone off at my place of employment), great customer service…
Very reasonably priced… Will def. go back if my phone takes another tumble (hopefully wont have) =)

I have a Motorola Droid 4, which is probably Motorola’s worst phone, that had a battery problem ever since I received the phone. The thing is the battery was hard-​wired to the phone’s circuitry, so it means that it was impossible for me to get a replacement, or so I thought!
After finding CPR, I decided to go for a visit and attempt to get my phone fixed. Phil’s warm welcome with a simple «Hello!» already set my impression in stone. After a bit of researching and discussing, we came to a conclusion that the battery needed to be replaced and he ordered the battery and asked for a $ 20 down-​payment for the labor. Initially, the battery was supposed to come from China, but Phil is such a very great guy and took the time to find a battery in the east coast with better quality and faster shipping. They even gave me a phone call right when the phone was ready!
That saying, my phone is working perfectly fine now. The total for the repair was about $ 60, but it was definitely worth it. Getting a replacement phone would have cost quadruple that price.
Much thanks to Phil!