Sprint Store

My Samsung is on but the screen doesn’t illuminate. It has done this before but come back on. One Tuesday it does it for a long time and it concerns me because I rely on my phone for my personally owned business.
I arrived at 9:30am because I absolutely want to be the first one there, they open at 10a, because I know they can get real busy.
They see me standing out there but won’t open the door until exactly 10a. Ok, understandable.
I tell the guy my problem and he takes my phone and lo and behold it goes on.
He told me that the dimmer slide was all the way down. He’s the expert and although I was completely embarrassed I believed he rectified the problem. He pretty much embarrassed me in front of the other employees but my phone was on so I was stoked.
Come the next day and shortly after I take the charger off and the phone does the same thing. The next day the same thing and on and on when I would remove my the charger from my phone. Obviously there is something internally wrong with the phone and the sales guy psyches me out to thinking he fixed my phone with a simple fix. He didn’t.

STAY AWAY AND IF YOU MUST GO THERE DON’T TALK TO BRUCE!!!
I stopped by today to upgrade my Samsung phone for the new s7. I was seen by Bruce the sales lead. Before I went to the store I researched online the options and cost so I had and idea what everything would cost me. I was expecting to not pay anything today but Bruce had other plans for me. He said I would have to pay $ 163 to take the phone home and it included a bunch of accessories I don’t need or care for. I asked him why do I have to pay for those items and he said I wasn’t paying for them it was the cost of upgrading the phone but they were giving those to help offset the cost. BS!!! I told him that when I looked it up online the only charge was the activation fee of $ 30 and no other cost. Bruce said he had no idea what the online store was offering but he couldn’t match anything with them!!!
Why does Sprint employee people like this who lie and cheat money out of customers this guy should not be a in sales special a «sales lead»!!
I recommend to purchase or upgrade online there are no hidden fees and the offers are the same and no most importantly no sketchy pretend sales guys named BRUCE…

I’ll give them 5 just because they were able to help me with my phone sent by Asurion but in General Sprint Company itself should Do a better training with Customer service such as welcome, we will be with you shortly rather than letting a customer waiting not sure if i someone will be able to help soon or later.
Non the less I’m still happy coz i have a phone now

FRAUDULENT SALES PRACTICE: They tell you upfront that there are no extra costs to «free» devices but charge you on the backend which you are billed for after the 14 day return period. They claim how you signed onto an agreement but not give you said agreement upfront. So when I finally got my bill, I was shocked by all the extra charges & called their corporate office to inquire. The rep looked at both my phone and device plans & told me how they weren’t correctly set up but to go back to the store where they’ll remedy the problem. So I go back to the store and the guy I talk to (who calls himself a «manager») says he can do nothing to help and blamed me in front of his own customers that I should’ve read the agreement which they never gave to me. With no help from the store, I call customer service again and the rep confirmed that I should’ve received the agreement thru e-​mail. I said I never got one so she checks the e-​mail address on file and asks me if «
» is my email address. Excuse me? Cat and dog?! That’s not my e-​mail address! I asked if the store had entered that fake e-​mail address, which she just said it is what’s there. I’m pretty sure though it was the desperate sales rep who wrote down that generic e-​mail address, yet another fraudulent sales practice to ensure a sale, hiding all the cost to their customer. Anyways with the nice people at the corporate office, I am told that I’ll be receiving a return kit and the activation and restock fees will be waived even if it’s past the 14 days. So if you need to get a new device, don’t do what I did by going to this place! Please just buy it online to dodge these desperate swindlers and their questionable sales tactics. And if you must go to a Sprint store, go to the one at Tanforan or Westlake. They’re so much more smart and friendly but don’t fall for any of the «free» device traps. With this store, I already filed a complaint to their corporate office and will file one with BBB. PLEASE AVOID THESE DESPERATE SWINDLERS who rely on nothing but lying to your face and blaming their own customers just to make a damn sale.

I would give a –10 rating, if it were possible. I had problems last year, should have learned my lesson, but I apparently did not. I busted my phone this morning, eligible for a new phone. I ordered a phone online, website states «Available in one hour!» so I place my order for an iPhone 6s, am given a list of stores it is in stock, pick this place and even schedule an appointment for 5:00. At 5 to 5:00, I show up and get in line. I wait 20 minutes before I am assisted. I give the woman my info, she says she doesn’t have the phone, am I sure I have the right place? I give her the address of 1252 C ElCamino Real, she says «That’s the other store at Tanforan.» Even though I verified on google maps before going there, I gave her the address and she said I was at the wrong place.
So, I head to Tanforan, waited another 20 minutes, dude can’t find my order, so I pull it up on my husband’s phone, show him the confirmation, and he is like «that’s at the corporate store» and I told him I just came from there, he showed me a business card with their address, and says they do that all the time.
So, now I’m super salty and mega heated, and I head back to this ridiculous place. I ask the woman why she sent me to the other store, when I gave her the address, and this woman goes «oh. Is that our address?» I show her my email that says my order is ready for pick up, and she says they don’t even have that phone. She tells me I can go to another store that has the phone, or cancel my order, and they just happen to have the 64 gb version of that phone (surprise!) I tell her to find me a store that carries it, and I will go there. Oops! Not at Daly City, not at San Mateo, but I can go with the better version for a couple bills more. Fine, I am without phone, I need a phone, what do I have to do? I gotta cancel the web order, which, of course, they cannot do for me, I have to call corporate. I call sprint, it is now 6:30, btw, and I am on the phone with a dude who puts me on hold. As soon as he puts me on hold, I get a message that says they are closed at 11 pm eastern time. The call disconnects. It takes me a moment to realize that it isn’t even 11 EST yet, so I call back. They cannot cancel my order because the web order dept is closed. But, as soon as I get the phone, I can return it. I explain that I ordered pickup at the store, store does not have the phone, how can I return it? Robot lady tells me I can cancel the order on Monday, when that department is open again. Sprint store woman tells me they can’t do anything, so I am without phone until Monday.
Also, they lied to 2 customers while I was there. The manager, Hugo, was in the back the whole time, and 2 different employees lied and said there was not a manager on site.

My iPhone wasn’t working and their IT guy wasn’t in. At a different location my phone was replaced a few months ago. This sprint store’s sales reps (two of them) gave me inaccurate advice to go try and get my phone fixed at the Apple Store for free since it hasn’t been over a year. I double checked with them saying «are you sure Apple will have the info saying that I received this replacement phone recently?» They responded with a resounding yes. I go to the Apple Store and they said the phone is over a year old and that I would have to pay $ 129 for the repair. They have no records of me receiving the phone a few months ago. I wasted so much time because these guys were soooo sure of themselves. They didn’t even look up my info.

Came in for an upgrade. Walked in with 2 working phones left with one. Got home to find out they removed the SIM card on a phone. Come back the next day say they don’t have SIM cards, several hours later phone still doesn’t work.

Horrible service. They don’t know what they’re doing and don’t pay you any attention. Rodolfo or whatever his name is literally answered a personal call while I was trying to get help. Horrible.

Came back to this store for a quick pick up. worst mistake ever. i thought after moving some people around it would have gotten better but same store same dummies. District Manager you should really do something a bout how horrible this place is

If I could give this store 0 stars. it would be –1.
This store is full of SCAMMERS! Especially the manager.
The managers forces their customers to join bundles that are NOT FREE. He’s a money maker, all he wants is your money. He constantly pushes you to buy items that do not interest you, he is also very naggy with adding bundles.
DO NOT GET THE BUNDLES!!! THEY ARE NOT FREE!!! You will have unwanted charges in your account. You’ll walk away DISAPPOINTED.
The manager was unprofessional, ill-​mannered and rude.
To the employees — THEY ARE RUDE AS WELL! I remember I walked in and no one greeted me. I went to the sales representative and he said «it’s not my fault you guys didn’t understand this or that.» RUDE! He shrugged, rolled his eyes and said he didn’t know how he could help us. He’s a filipino guy (we’re filipino too). He told us to come back the next day for a follow up and when we came in he told us, «oh you should of told me you were coming in today.» WHAT THE HECK?
THIS SPRINT STORE SUCKS. I hope it closes down soon!

Been in this location a few times, Here are my experiences of the Last 3 recent visits:
I came in the store 6 – 7 minutes prior to closing i know it was late but the store was technically supposed to be open and the doors were closed. And i was trying to get in and the employees inside the store were just staring at me not saying anything that was pretty rude. dominic opened the door and kindly told me they were closed and gave me some advice on the situation was having. That was appreciated. (:
Went in a few days ago and it was Fairly busy all the sales associates were being occupied with their customers. I understand and repect they give their customers undived attention. However, it’s still nice to acknowledge that they know you are in the store and how long your expected to wait etc. None of that i waited for at least 30mins i swear I wanted to SCREAM but instead I just left.
I came back on Sunday since Customer Care was giving me a difficult time on some issues i was having i just went in the store and was helped by Aaron he assisted me on reopening my Sprint account and porting my number over from another provider. It took almost an hour he was very patient, He successfully opened my account, my number getting ported over was not successful. I contacted the store back and he offered to try again. I ended up going through customer care but i still appreciate he had contacted me back regarding this issue. 5 Stars for him and his white glove customer service. But the store overall i feel it’s a dice game you never know what you can get it can be excellent service somedays and mediocre other days. Will keep updating this review.

I had sprint for 2 years and at first it was great then when i upgraded my bill every month was always different and it always went up everymonth finally my last months bill was up to 400 and i cancelld my service now im at tmobile with unlimited everything and only pay 140 for 2 phones. I will never go back to sprint.

Came in with my mom wanting to switch services. The store is small, but when we came it wasn’t busy. We were immediately greeted by a customer service rep (I think his name was Aaron?) he was super friendly and answered all our questions.
We came back in a few days with the family and was lucky to catch Aaron again before he left, and we left with 5 new phones and had switched services with ease. They made the transition easy and as of now I have to complaints.

I have a very long reason why you shouldn’t come here. But to make it short SAVE YOURSELF THE HEADACHE, the manager that used to manage this store STEVE MADICK now @ the San leandro location is a complete LIAR and dishonest person, went back to the store the new manager CHRISTINA is useless and couldn’t fix the problem that steve created on my account. FIRST of all the previous manager messed up my plan and added accessories that weren’t suppose to be added now im stuck with this bullshit, I would think CHRISTINA the new manager would reverse this mistake since it wasn’t my fault it was the previous managers fault. They need more training because apparently they don’t know shit !! GOOD BYE SPRINT. most horrible experience with these 2 MANAGERS.

I am so very disappointed… We called earlier and asked if they had iPhone 6s in stock and they said yes. We live in San Mateo and the store in San Mateo ran out yesterday. So we called to make sure so we wouldn’t have to drive and there not be any.
Any who, I get there and the staff seem a little sketch, they try to hustle you too hard. I felt like they were trying to cheat me in a way. The point is they didn’t have any more iPhone 6s, they had ran out yesterday. Why say you have some today when you ran out yesterday?
I think they try to get people to the store however they can… I’m bummed and don’t plan to go back. I’ll stick to my neck of the woods.

This is a sad excuse for a Sprint store. Not one of the employees are helpful or know anything, I an so sorry that I came here to do business

My sister told me I could get on her plan for free so I went to this location to see how that worked. The asked me for you phone number so they could review her plan. They said yes, it would be free, I’d only need to but the phone I wanted — Samsung Note 4, pay the tax that day — about 65.00 and then pay 30.00 a month for the phone, all calls, text, data ect would be free on my sisters plan.
I thought it was a great deal so I did it. After I left, I had to laugh — then never tried to reach my sister to see if this was ok. All I did was give them her phone number and they added this to her account. They had no way of knowing I was actually her sister and/​or that she was ok with this.
After my sister called to research the transaction, she discovered that I’m not buying the phone, I’m leasing it for 24 months at a total cost of 720.00 — I can buy the phone for 299.99 and have it added to her account and make monthly payments for a year for 25.00 — then I own it free and clear. When I was in the store, they told me I was purchasing this phone, they did not say it was a lease.
I’ll be going to a different location to get this fixed while I“m still w/​in my 2 weeks.

I want to give this store 5 stars but after reflecting on my experience, I cannot.
I set an appointment online for 5:45pm. I arrived early at 5:30pm and was immediately greeted. That’s great! The store was clean, well lit, and very presentable! Awesome! Then it goes downhill from there. I didn’t leave the store till 7:30pm. Here’s why:
The rep, Christina wasn’t versed on the new promotion, Cut Your Bill In Half. She admitted to me that she had not bothered to read the training packet provided or really attempt to learn it as she thought she could wing it. She had asked for the manager’s help multiple times, but he too was very busy handling multiple customers so we had to wait for him many times. I had filled out an application and done my credit check online prior so all she had to do was find my application. After over an hour she gives me the bad news that the Samsung Galaxy Note 4 that I asked for is sold out. She said there were still 2 available when I had entered the store. So why hadn’t she gotten the phone at the time I advised her that I wanted it? My credit check showed that I was eligible for up to 5 lines on the spot and I already started the porting process online. What made her think I wasn’t serious about getting the phone? So, because she took so long I missed out on my first choice of phone. Come to think of it now, she should have offered to call other stores or order the phone for me so that I could get my hands on the Note 4. No such offer was made. Completing the check out took some time and during that time she clarified that my cost is $ 50 a month; $ 30 for the plan and $ 20 for the phone. She reiterated again at the close of the sale.
Fast forward to yesterday and I received my first bill in the mail. I have $ 11 insurance on my plan. At no time in the 2 hours that I had spent at Sprint did I express I wanted insurance, AND Christina didn’t ask if I wanted insurance. She never explained the feature or asked for my consent to add it, yet there it was on my bill. I used to work for a cellular company so I understand that commission and quotas are made with add-​ons. She had deceptively added insurance on my plan to boost her own numbers. I don’t appreciate being lied to.
Don’t get me wrong, Christina and the manager were very nice. I was very patient and understanding. But upon reflection, I see that my experience should have been much, much better, especially for a new customer leaving her old cellular company. Wouldn’t you want to make the best impression and show that my decision to leave Verizon was not a mistake?

Hands down the worst place to go to. I came in here so I can get a new iPhone using the easy pay offer. Should be quick right? There were about 10 people in store waiting to be helped. There were only two workers working. One was on the phone with a customer for 15+ minutes (arguing with a customer and said we’ve been on the phone for that long) and the other was trying to get things done. Too slow! And they don’t assure you that you will be helped. And this was a on Wednesday night.
I left after 5 minutes because how ridiculously small that place is and that there were only two workers who don’t acknowledge waiting customers. With this type of work environment, do not expect any of these workers to have a friendly attitude.
Well guess what? There’s a Best Buy next door. There were barely any customers at Best Buy Mobile on a Wednesday night. In 30 minutes, I got my new phone using the easy pay offer. They also offer a great deal on insurance for your phone. You can also check online to see if the Best Buy you’re going to have the phone in stock. Skip the Sprint, ATT, and Verizon store and just go to Best Buy Mobile. They do the exact same work as the official retail store.

If I could give less of a rating I would. The worst customer service I have ever been given. The employees are rude and management is a joke. Don’t expect to receive any type of help going into this store. They’ll probably just make you wait saying the person that needs to assist you is on a quick break… Then a hour after waiting he’ll walk in with lunch for the entire staff, yeah thats happened to me before at this location. Also if you do choose to go to this location make sure you check receipt before leaving. Twice they made changes to my account with out my knowledge or approval and then did nothing with it was brought to their attention. They are liars and will do and say just about anything to hit quotas.
Take my advise, take the drive to a different store and don’t waste your time with this one!