Big 5 Sporting Goods

There are few times in my life where I’ve had to and been angry enough to ask for a manager, but today was ridiculous! I was in the store with my infant and preschooler when suddenly my older child needed to use the restroom. I asked if they had a restroom and was told I could be helped by someone in the back of the store. The person in the back who «helped» me treated me with the worst customer service imaginable. When asked to use the restroom, she gave me a horrible look, didn’t say anything and then basically grunted pointing to the restroom back in the stockroom. I guess they have to go back there with you to make sure you don’t steal anything. It was a tight squeeze with my infant in a stroller and I couldn’t fit him inside with my preschooler. I had to change the baby’s diaper and threw it in a lined and almost empty large trash can. She promptly huffed and puffed and grabbed the trash bag and replaced it with a brand new one. All of this without speaking a word to me. Mind you that this was just a pee diaper which I’m sure didn’t make more of a stink than the bathrooms themselves! I thanked her because that’s the proper thing to do and quickly asked for a manager to register a complaint. While speaking to the manager I got a very meager apology. I don’t expect he’ll even address the issue but I couldn’t leave without complaining about her. I will not be spending any money at a store that employs people to mistreat customers!

Been here several times, they usally have good sales and coupons. However never coming back again unfortunately.
Unfriendly staff and cashier girls have horrible, bitter attitudes.
They dont except coupons unless they are in «email» bunch of baloney I’ve ever heard of. … if the coupon has the company name, bar code, the ad sale, why does it have to be in a email… phone coupon apps, Unilocal,Groupon deals… they are no good??
Really tired of being treated poorly and not being able to use a corporate coupon to get a good deal. .business is going somewhere else.
Customer service, non existing here
Savings? ?, lololol
Variety of supplies, it’s very compacted hard to look for stuff but better off going some place else.
Feel very sorry for who ever owns this place, think you might be better off shutting this store down, it’s depressing going inside, the treatment to your customers is appalling and you guys forgot that customers are always right.

I was looking for a boxing gloves and boxing boots. Could not find anything of a good quality, the price is very cheap but I d rathe spend more for better quality products

Staff was very friendly and were helpful around the store, the only downfall was that the store was so packed that it was hard to find stuff

This Big 5 always seems to be dead. And the workers there, although courteous, not very helpful nor do they give off a good vibe. Smaller than other Big 5’s I’ve been to and jam packed with stuff. It’s a good place to go when you’re waiting forever for a table at the Ramen place in the lot next door.

Dear Big 5 near Clairemont/​Convoy,
We found an elderly man stuck in his broken wheelchair while crossing the street near your store. My husband and a few good Samaritans stopped to help him; your store was the closest establishment with a phone, so we brought the man there, hoping you’d been trained in CARING ABOUT PEOPLE. Your associates showed NO COMPASSION OR CONCERN and reiterated «store policy» that you’re not responsible if his wheelchair gets stolen, etc., etc. Yeah, we get it… you don’t want to help someone in need unless their need is sporting goods. THIS MAN SAID HE HAD NOBODY TO CALL FOR HELP. The man insisted politely that we go home; anyone could see that he was clearly helpless, and had no way of getting around. (Mind you, it is pretty dark outside at this time.) So not wanting to be forceful, my husband asked your associates to maybe call someone for help — the police, a cab… I don’t know, a candlestick maker??? Anyone else would have been more helpful than your team. We hoped you would make the right decision.
We just called to follow up, now that we got our girls home and in bed, about 20 – 30 minutes later. Thanks a big fat NOTHING for doing NOTHING to help this man out so far. According to you, he is simply stuck in your store bc his electric wheelchair «is just broken»? And associates can’t call a cab company bc they can’t have smart phones on the sales floor and you don’t have a phone book? So 1) you forgot how to call 411? And 2) you’ve lost all humanity? No wonder nobody goes to Big 5… except the elderly man who is now, sadly, stuck in your store.
My husband is on the way back to show you how to care for strangers. Since when do we need to train store associates on how to have a heart, not just how to sell cleats and rackets?!? #ugh
Btw, the ONE star is because you had a phone in your store, something we thought would come in handy when helping out a stranger in need. Newsflash: if you can answer the phone when my husband calls, chances are you can use the phone to call OUT for HELP. #humanity101

I officially will never shop at Big 5 again. Let me tell you what happened. I «used» to be a regular at this store. Chris, one of the managers is cool and accommodating. This new assistant manager, Angela is the absolute worst. Zero customer service and I had a run-​in with her a few months ago. I asked her if I could speak to Chris and she and her power trip told me he was at lunch and didn’t know when he would back. Really!!! (He was in the back office) I always get a 10% discount just because I shop there so much. She said, I don’t know you!!! She just started working there, of course she doesn’t know me.
Tonight I go in to shop for a scope and am hoping Chris is there. No such luck. I go to the back counter and wait 5 min and finally have to ask the cashier at the front of the store if there is anybody working the knife counter. The voice form inside the office, «Angela» say, I’ll be right out. In the meantime the cashier calls the guy from the shoe section and being that there was nobody back there he was on his way over. The manager calls on the phone and stops the guy for continuing over to help me. I had enough time to walk around the store, ask for the corporate phone number, walk back to the shoe section and ask the guy, Ryan if he had any customers, (his reply, no!) walk around the store again 15 min before the manager, Angela finally comes out to assist.
At this point I will never shop there again. I will drive to Oceanside to Dick’s sporting before I ever step foot in a big 5 again. The last time I had an issue I contacted corporate and obviously it had no effect. I will do it again, just so, you all don’t have to take this type of abuse and ridiculous treatment.
Oh, and just for a little more insight, the blinds to the office were cracked so I’m sure that she saw it was me. A little retribution for our original encounter. Well, my hard earned money will never cross their counter again.
Good job Angela, and good job Big 5 for «not» correcting this behavior the first time I called.
Adiós!!!

I used to go there long time ago frequently but I don’t know why I stopped.
I guess I stopped because I was less active.
They sell guns and all crazy stuff. Compared to sports authority they have way more selections.
I think this is the only one place that sells guns that I know of.

I shop at tis big 5 about once a month whether i need to or not. Since its near work i just pop in sometimes. Last time i was there i scored on a clearance spotting scope and some aqua shoes ($ 12) which i used whilst falling off my friends boat in Catalina. I also got my 1939 mosin nagant there for $ 119. Gotta love a store that still sells guns. Can be hit and miss at times, but thats part of the fun of going

The sales at this place really rock. Got some leather Mexican style shoes (got two of the same pare for $ 20.00) All kinds of things here (if they have them), are good prices, especially if they are on sale. Plus it is right down the street from my place. :-)

Don’t go here if you love dogs. Staff refused to page for the owner of a car who left a full-​coated german sheppard unattended in a car at 3pm on a sunny afternoon in July. Bet they would have no prob paging for someone who left their lights on. We’ll never go here again.
PS also had crappy selection of… pretty much everything. no go on basketballs, long sleeved shirts, or hiking boots

Blame it on the fact that i’m 8 months pregnant if you would like, but, I thought this place was soooo trashy. They had no selection, the store is very small and reminds me of being in the ghetto in San Bernardino. Dont get me wrong, they had some pretty good deals on their ad (xmas shopping), but guess what? they were out of some of the stuff we wanted and there seemed to have been no replenishment going on. Their service was ok, they did make us wait like 20 minutes to purchase a couple of knives Aaron wanted which I thought was absurd since there was no traffic in the store at the moment. Lets just say that I wont go back. Thanks.

Wanted inexpensive snorkel gear and they had a good selection. Store was nice, price was right, and staff was friendly. Plenty of parking and I was in and out in the time it took me to make up my mind on which package. Mission accomplished!

OK, first (rhetorical) question, why did they ask for my zip code when I checked out? Anyway, I went there today, it was the fourth or fifth place I went looking for shoes today and was finally successful. 15 4E shoes are not the the easiest to locate. The employee was helpful, I asked him the largest shoe size they carried (20) and I told him I needed some 15 wide walking shoes and he returned shortly with several pairs. There are only two registers, there was a sale today so check out took a minute, but overall my experience was positive.

If this store is indicative of the whole chain I’m surprised they are still in business, I paid cash for some shoes, The next day I went back to
exchange them, I waited in the shoe dept. for twenty minutes and no one would help me, So I went up front where the «Manager» and his boys were standing around and asked for a refund.
They would not give me cash unless I gave them my drivers license number, which I refused to do. I stated my case and the ‘manager’
Just gave me a blank look and walked away.
I even emailed thier corporate office twice and never received a reply.
My advice is stay away from these stores, All the stuff they sell is just cheap crap, customer service is terrible and the ‘Managers’ are untrained baboons… One star is to many, They are a zero.