Dixieline Lumber & Home Centers

The couple times I’ve been there sat in long lines with 1 cashier and once had to report a rude employee to the manager, which is something I’ve never done in my life.

Very poor customer service at this Dixieline location. I wanted to purchase some garage organizer cabinets and a work bench, that they had on clearance. The bench was assembled and on display, and that was the only one. I told them that I would like to purchase it and if they could disassemble it so I could fit it in my car. They refused to do it! There I was, ready to purchase it, and begging them to disassemble it, which was just a few screws to remove the legs but they said no! I was shocked and extremely disappointed. There were the garage cabs that I wanted to buy too, but I was so upset I just walked out.

This is my go-​to spot when I’m in the mood for the wood or quick-​fix of something broken by a crumbsnatcher. Gotta love the customer service you get from DL, you literally cannot walk 5ft without someone asking if you need help. Unlike that other home store, the staff at actually walk you to the product you are looking for and even give you pointers on your project. Sure the price is a little higher, which may explain why you cant drive up and higher a slave laborer. I guess they figure if you are shopping at DL you could probably afford to higher someone legal and licensed. With that said, if you need to return something you wont be standing in line for half the day like the other place. This location also has a kitchen remodeling center with competitive rates, even better on custom jobs. Overall, the staff is great and worth the extra pennies to shop here!
TIP: They also honor law enforcement and military discount with ID.

I had the best visit to Dixieline today and it was all because of Nick in the Lumbar yard! I was dreading the trip to Home Depot, and remembered Dixieline was close by. I had to build a table, and Nick was so very helpful. He helped me pick out the wood, cut and sanded it. I even ran my crazy design ideas past him, and he listened and shared his opinion. I will definitely be back in the future!

We went here to look for some lumber to make DIY wall mounts for our surround sound speakers, candles, and other neat things to hang on the walls. Nic, in charge of the lumber yard, helped us with exactly what we needed. Luckily, there was enough scrap wood left over for us to receive. All of the scrap wood is free, and he will size it up for you however you like! I do not agree with the reviews before my own, but I was also in a different department and dealt with in a different way. Nic was a great help and someone who truly cared about the work he was doing and the customer service he was providing. If ever in the lumberyard, ask for Nic and he will help you in anyway he can!

I have been to this Dixieline twice in the last month and am absolutely appalled at the service. I waited 15 minutes for help each time. And my questions were fairly straightforward. The first time I figured it was due to it being a weekend (Saturday); however, appeared to be a very slow day. I understand the prior negative reviews.

First time here. It looks small and messy from the outside but actually it is organize inside the store. Since its not a big place., easy to find somebody to help you. Good and professional staff.

I needed a new grill and what better than going to the Dixieline for a new bar-​b-​que grill for my deck
I was shopping around but this place is the place to get a good useful grill that won’t break on the first use and that has a good guarantee, not just that but they even gave me a discount. Thanks Dixieline

We had a project in our house to replace all interior doors. Given that we are living in a nice area and a nice house we decided to go for very nice, solid doors that were obviously very expensive. We selected the appropriate (read:expensive) hardware and purchased everything in January 2013. Delivery was with wrong hardware, installation (Mike Larson) was very poor. Mike and his dad are good but his people are very bad! It is December now, we had the installer and Dixieline GENERAL MANAGER (Keith Dolph) out several times. Last thing they told us we are too demanding and difficult customers. I agree, why would I want a toilet door lock to work? Why would I insist that a pocket door doesn’t get scratched up when opening or closing? All my fault! Stay away from them or just purchase the material and find your own contractor.
Needless to say that only do the installation (very poorly and about 5 times as long as planned!), you are on your own for finding a good painter. We picked the wrong one for this job too.
Very disappointed!

Doing my roof and like this location as its next to the Starbucks :))
I needed some help finding a couple of roofing tools, the lady was knowledgable
and took me right to where they were: I was in and out in 10 minutes: Always have what I need competitive prices and great location.

This is what is known as, piling on. I only came to the site today to find the closing hour on Sundays, but drifted into the comments section. There, I found many others with similar experiences to mine. I needed a new BBQ, the week before Fathers Day. I work nearby Dixieline so knew they had a handful of assembled units outside the front door. The one that made the most sense to me didn’t have a price on it, so I asked the cashier, near the exit. Don’t know, check at the counter, was her response. At the counter, the guy I asked, turned to the others behind the counter — no one knew the price. He picked up the phone and asked someone. When an answer wasn’t forthcoming, I waited while he took care of others in line. He called again, the line continued to grow, my patience was growing thin. Finally, I accepted the fact that no one in the store could tell me the price of the unit on display outside the front door. Leaving, I walked by the lady I’d asked first, and informed her, she was wrong — the folks at the counter did not know the price of the BBQ.

Another day-​another project and Dixieline once again had what I needed plus friendly service. It’s pretty laid back here and sometimes hard to find assistance (I personally think they are a tad light on Staff) but the Crew is knowledgeable and friendly and they don’t waste your time. I’m always able to find what I’m after or at least an acceptable substitute at Dixieline and since I’m not a fan of the Big Box I always try to stop here first. Good selection of fixtures, plumbing, hardware, Lumber yard etc.

Too bad there isn’t a zero star rating. Went to the Dixieline on Convoy to by a couple of sheds. Their displays were in the corner of the parking lot and I found exactly what I needed. My trouble started when I went inside to buy my sheds.
Went to the customer service area. 3 employees were there. They looked up and 2 immediately left. The third picked up the phone — that had not rung.
The lone survivor final hung up when he figured out I was not leaving. I asked if they had 2 of the sheds in stock. After much key board typing he said he could not find that manufacturer or shed in the computer. I told him they had one on display in their parking lot. Like a deer in the headlights, he just stood there. Luckily (for him) the phone rang so he was saved by the bell. I waited until he got off the phone and he said that since he could not find it in the computer there was nothing he could do! I suggested that we go to the display and copy the model and bar code number and try again with the computer search. After 2 more phone calls and him helping 2 other customers (going to hardware and paint departments) he told me he could not leave the building. I said I would go out and get the number and I asked to borrow a pen. He replied … NO. So I went to the cashier and ask for a pen and he immediately handed me his. I returned it as soon as I came back into the building.
I then went back to my buddy at the non-​customer service area and gave him the information. Again massive tying and head shaking. He finally found the listing. I asked how many were in stock, to which he replied — how many do you want? I again told him 2. He answered another phone call and he then had a really nice conversation with another employee (not about business) after which he told me to wait while he called for a stock check (which took a good 15 minutes). Of course — they had none in stock. He then started arguing with the stock man, saying that he knew that there was one, and that he should to find it. The stock clerk again said that there wasn’t one. He then told the clerk the he was sending ME out to check on the inventory. Since I trusted myself more than anyone else involved, I went out and checked. There was no shed.
Back I went to my non-​customer service buddy and reported that I had no luck (the understatement of the year). He said that was odd since he showed 1 in stock. I then asked the most stupid question imaginable, which was — is the display the one on your inventory books? No was his answer. I asked to buy the display shed. No was his answer, because he stated that displays are not part of the inventory.
All in all well over an hour wasted.
I took my $ 700 to Dixieline on Miramar. Two people at customer service both asked if I needed help. Things were looking up. I explained my situation to Ciera and gave her the paper with the numbers that I had written down at the Convoy store. With no more that a dozen key strokes, I was told they had 3 in stock but only 2 were available because 1 was their display. I asked my stupid question about inventory count and she said, YES DISPLAYS WERE ALWAYS INCLUDED IN THEIR INVENTORIED COUNT!!!
Ciera then walked me to the storage area, found the sheds, got the stock man to get the items ready for pickup. We went back to the store where she wrote up my ticket, gave me a senior discount, and took care of the payment. Yes, one person did all that, with a smile and thank you. When I went back to pickup the items were on the ground waiting me me. The stock man loaded my purchase and I was back on the freeway in less that ½ hour.
Dixieline Mirmar **************** rocks

Don’t purchase windows from this Dixieline. I bought some Western Windows and Dixieline had them installed by Loti Enterprises. I purchased the windows on 08/​16/​2012 and I am still having to deal with problems. Not only are the windows crap but the installation is too!

Disappointing… occasionally has good deals (cash and carry), but be careful. Dealing with pro-​desk is painful and expensive. They try to upsell either with more expensive product or higher quantity than you need. That works for contractors (since they mark up), but the enduser gets taken. Returns (unlike HD or Lowes) are very difficult and the people at the desk can’t handle the math. Delivery fees are higher and delivery drivers not helpful.

I’ll go here when I want to avoid the jammed parking lot & hectic atmosphere & crowds of Home Depot on Balboa. Tranquility is a good thing.

this store is a shame, I came in with a list of lumber i needed, I proceed to tell the lady what is on my list, when she says they don’t stock 4×6 pressure treated in 16′. so I tell her I will have to go to home deopt, so as i walk to my truck that i parked out in the lumber yard, what do i walk by on the shelf in stock, what do you know 4×6 pressure treated 16′. I walk back in and tell her that they do stock it and Now proceed to fill my order. the worse part is they are all timecard stampers, and dont really care if the company fails. to them dixieline is way to big to fail and they will work there forever, too bad when you get laid off. and for gods sake lower your damn prices to compete with home depot. 1×6 6′ dog eared cedar fence planks Dixieline prices $ 3.49 each, home depot/​lowes price $ 2.39 each, you understand that every third board is free at home depot?

Staff seems to be extremely disorganized and uninformed. I ordered a set of custom screen doors two months ago and have still not received them even though my ETA was 4 weeks. I should have known better because the ordering process started off as a mess. We were told three different things from different staff members on the correct way to measure for the doors. I had every measurement possible by the time I actually ordered. Then about six weeks later, I was told they arrived. After we picked them up and went back to our house to hang them, found out they were the wrong size. Arrrrggggg!!! Keep in mind these were extremely expensive custom made doors and they didn’t fit!!! When we returned them to DIxieline, they were extremely nice and said they would deal with it. The one saving point of Dixieline is that the staff was very friendly. Things happen. No reason to get too upset. Two weeks after that we were told they were in. We went to pick the new doors up. What they thought were the new doors were the same exact ones we returned… alrealy unwrapped and everything. So where are our screen doors now? No one seemed to know the answer to that one. Still waiting to get an answer. This has been a horribly aggervating experience. And yes, the members of staff have been very nice, not very informative though. After dealing with this mess, I can confidently say I will no longer go to Dixieline, that is after I at least pick up my doors that I ordered two months ago!

I really like this store even though it is fairly small, it almost always have what I am looking for in stock. The sales associates are always polite and helpful. Some even have biscuits for my doggie.
One thing I have heard through the grapevine is that Dixieline is the place to go for the best prices on California Closets closet organization systems.

An excellent find hidden in the heart of Kearny Mesa.
This store seems to have special sales that are restricted to this store only and it’s one of the few in the chain that is open on Sundays.
As an example, for the last two weeks this store has been having 50% off Christmas Lights at this location only. Perhaps because they don’t get a lot of foot traffic since the store is set back so far from the road in an industrial district.
You will find a lot of things here — this store may be useful for some smaller unique things but I have to think even that has been hurting ever since San Diego Hardware relocated out this way across the 163 from their former location on 6^th Ave downtown.
Staff was friendly and helpful without being intrusive. I also agree that the ticket taking thing is kind of annoying and ancient but hey if the system works why mess with it.
Why can’t other locations be like this one? The only one that comes close is Poway.
A solid 4 * experience but as others have said for the more common items stick to Home Depot, Lowes, or Target.