Chase

THIS BRANCH STINKS. I SHOULD KNOW — I’ve been going to this branch for 11 years (even back when it was a Washington Mutual Bank). It used to be a good experience going there. It is now AWFUL.
As soon as Chase took over the bank they installed annoying lucite partitions. That was perhaps 9 years ago. In the past year there have been major annoyances with this branch.
First, In the past year or more there is ALWAYS a line to see a teller. ALWAYS. Sometimes the wait my on line is 10 minutes. It is truly annoying. And every time I have waited there have been extra staff there must milling around. I don’t know if they are trainees or higher-​ups making sure everything goes smoothly (NOTE TO THE BANK: ALL IS NOT GOING SMOOTHLY). It is frustrating to wait on line when so many staff members stand there with their fingers up their butts. (I should also mention that each time I go in there are new tellers, new staff members — workers don’t stay at this branch very long).
Today I went in and found some new things. First there were about 8 people waiting for a teller (nothing new about that) but now they have a small rope line to corral the inconvenienced customers in one area. Gosh, I would hate to think that over the past year we pissed-​off customers were not keeping a straight enough line for the staff at the bank. Also today there was installed a new banking machine planted right in front of one of the teller windows. It appears that this machine now makes two of the five teller windows UNUSABLE. So this branch, which has long wait times to see a teller even when 3 or 4 teller windows were open, now has a new machine that will prevent 4 tellers to help customers (today only 2 tellers were working).
I looked at the line today and, as I often do, I walked out without cashing my check. Today was the first day that I really felt I had had enough. I am thinking about cancelling my checking and savings account and not using CHASE anymore.

GET MORE TELLERS PLEASE! No matter what time I come here, there’s ALWAYS a line and 1 – 2 tellers tops. (Usually 1)
Please understand the needs of your customers.

Bank teller was timely and helped me fulfill my request for a withdrawal! Didn’t take long and the gentleman Ernie had great skills and sense of humor. Tad bit crowded but it was a Friday morning which is no big deal to me, but the more tellers they have available the easier it is for us to get our errands done wth! Keep up the good work, you guys my local chase and I’ll be seeing you guys soon

Well, 1 slow teller and 2 bankers. Line of 7 people and the little girl who doesn’t really speak English is trying to help. I am out of here)

Came to make a deposit and Mr. Quock has right on point. My deposit was easy and he answered all my questions. Great job. Easy in and easy out. What more else could you ask for. I do think the atm should be inside because security outside is no visible. Very unsafe feeling standing outside making banking transactions. The rest is good.

The customer service here, SPECIFICALLY the emotionless KGB like Russian lady, is the absolute worst I have ever experienced in my entire 15 years with Chase. This branch is missing a huge point… this is MY money and I am CHOOSING to give you my money to hold on to. Do not treat me like a fraudulent criminal regarding my money.
I have a question for Chase and this branch in particular, why do you ruin my day every time I come in here to deposit MY money? I am not even asking for special services, I am LITERALLY trying to deposit a check. Short of asking me to remove a limb, I have been asked for credit cards, passport, birth certificate etc-​TO DEPOSIT MONEY IN MY ACCOUNT!!! This is while I am providing CDL, Social Security card and Chase bank card. This branch also LOVES to tell you they can’t do things that any other bank does happily. ex: open another account, transfer funds from a credit card into your account, pay via quick pay to another bank account. I have been told ‘no’ on all of these transactions and they are simply lies.
I LOATHE this place and every time I go in here I get an ulcer. Avoid this hole like the plague and try a downtown branch. Who cares about the convenience of these horrid people being open 7 days a week when you leave the branch and you want to punch a wall. I am a peaceful person so I say, if you want your Zen turned into utter hatred for the human race, spend 10 minutes at this branch with the HORRID customer service. Mission Accomplished.

Negative one star for lying and deceiving customers. I wanted to deposit cash to my friends account, but I was rejected because they said they can only deposit checks to someone else’s account. So let me tell you something, I used to work in the bank and you CAN deposit cash to someone else’s account, so don’t even BS with me! What you CANNOT do is withdraw money from another person’s account even with their consent. I believe that the reason they rejected my deposit is because they were really lazy to recount their cash banks while they were 10mins from closing on a Sunday. Horrible service!!! If you want a bank that opens on Sundays, go to Wells Fargo instead.

The teller, Johnson, was very nice and friendly. I just came here for a quick deposit. The place was empty and spacious. There were complimentary coffee and tea near the entrance. Johnson helped me out and kept a friendly conversation during the transaction. He then told me about their promotion and that I was eligible for a new credit card. He was very detailed and delivered with a smile. This is not my usual branch I go to but it’s convenient, especially when I need cash to eat at all the places around Irving

My 2 year update with this bank: Still love this branch and their incredible customer service! Tony and Kelvin are absolutely the best financial advisors you could ask for!

Worst banking experience I have ever had. I went in to open an account. Was treated like I was doing something wrong. Not only did I have a pay check my California drivers license, my social security card. They then proceeded to ask me for my passport and visa which obviously I dont carry with me. Was treated with blatant disrespect.

This bank is open 7 DAY A WEEK! I love a bank that’s open this much. It’s super convenient for me to d business when I need to rather than tailoring my life to when they are going to be open because they’re open everyday. Every time I go in the staff is really nice. They always take care of my needs and they seem to be very knowledgeable. There was this one time tho I went in and saw someone a rep and she didn’t seem to know much. But luckily I wasn’t doing anything too complicated or I would’ve just waited until I was at my main branch in Downtown. I like coming here seeing all the smiling faces.

Went in recently just to have a simple question answered, one representative handed me off to Susan Wong. She was so helpful and sweet, answered my question and engaged in nice small talk. I just moved to the area, and it was refreshing to have a nice welcoming representative at my neighborhood bank. Will definitely return to Susan for any other help I may need.

Asians asians everywhere…

Super Asian chase bank in the Asian neighborhood of the sunset district. Everyone who helped me was professional and competent. My only complaint is that I had to yell to be heard over the loud Chinese lady next to me, who was doing basic things (I don’t think she was angry) just very loudly. All the signs are in Chinese and English so that’s good for the neighborhood they are in. It’s very convenient for me since I go shopping around here often.

The worst Chase I’ve ever been to. I love Chase, but this one is slow, inconsiderate, and a waste of time because the bankers would rather not acknowledge you.
That is all !

Why the one star rating? Well, Unilocal doesn’t even allow less than one.
Avoid the teller with the platinum blond hair (PB — Platinum Blond — we’ll call her). She is not a nice lady. She is loud, rude, and condescending. I watched yesterday in disbelief as she nearly berated a woman who clearly didn’t speak much English and who was simply trying to deposit a check. Instead of displaying empathy and trying to assist the woman as best she could, PB just yelled at the woman, repeating herself over and over… yeah, like that is going to help her understand (right as I was about to step over, the yelling ceased).
Don’t work in a customer service business if you are going to be so disrespectful to not only your own customers, but also to indirect patrons nearby. I will not be returning to this branch.
P. S. Yan, the teller who assisted me, was pleasant and patient, but no way in hell could she redeem PB’s actions.

I avoid tellers at all costs. I just use the ATM here. It works. As good as it gets!

Everybody has to have a bank, everyone likes to complain about their bank. The big ones are all pretty much the same, no?
Today I opened an account at this Chase location, and while it wasn’t quite as quick of a process as I would have liked it was otherwise painless, ALMOST enjoyable because the woman who helped me was very nice and efficient, and the branch itself is sparkley, clean and new.

Other banks downtown look much bigger & much nicer. This little neighborhood bank is just okay.
I must admit, the exterior of this place is nice NOW (after the whole Wamu Chase thing). It’s bright, shiny, & it has blue lights. Blue lights remind me of Kmart from way back.
If you’re waiting in line, there’s a worker that will come up to you if you need help. He then deposits your money and updates your info on his computer, because they’re now Chase or whatever. He gets you to do all these things, I don’t know what. The worst part is him trying to pressure you into getting a credit card. I learned a couple years ago (I don’t know if it’s true, but I think it is) that if you sign up to open a card & get it or don’t get it, it’ll lower your credit. I guess it’s the guy’s job to do all of that. I just want to deposit my $ and go.
+1 they’re open for more hours now
+1/​-​1 sometimes it’s quick & painless, but sometimes it’s horribly long
+1 shiny new-​ish place, not really, just the outside looks nice now

I don’t normally do non-​restaurant reviews, but the «experience», or should I say inexperience, was so appallingly bad at this branch that not Unilocaling it would have been a disservice to my fellow consumer.
I came in last week to open a new account. Simple, right? WRONG. The account representative was so unbelievably green that nicely coiled logs of dook seem like a better option for banking. She had to restart the process 3 times and needed 3 other people assist her in answering even the most basic inquiries. What’s more, she was near geriatric and I’m perplexed at where they find people like this to hire who are barely employable at a post office. I needed to apply an offer that was advertised to the account and it took half a week and 3 unreturned calls and 2 unreplied emails before I was finally able to reach her, have her confused all over again, and ultimately fire her. Only after transferring the account to her superior and a return to the branch was the problem resolved, but the damage was done.
As a result, I’m pretty much ready to leave the Chase brand for good. WaMu’s acquisition by Chase was the absolute worst move ever and I’m completely prepared to move all of my accounts to a new brand. The experience has been pretty much universal at all of the branches that I’ve visited and I’m sick and tired of the complete incompetence of the people who work here. Isn’t there a basic training program for these people? Seriously, stick a fork in me, cause I’m done.