HSBC Bank

I contacted the Irving branch to inquire about opening accounts in both the US and France. They person, I spoke to was not helpful and kept giving me other phone numbers to call. I get the feeling that I might not want to deal with this branch.

Perus Cheng was extremely helpful as the bank was closed and he still helped me.
Unilocal does not seem to care they have the wrong hours posted for this bank?. It closes at 4! I made my trip almost for nothing it it was not for Mr Cheng.

I have no-​one good to say about my experiences with HSBC. I have been a «loyal» customer since 2002 and still dread having any transactions in person or over the phone with this bannk. I have closed all my account bar my creadit card. Enough said!

Been very frustrated with all those phone calls from LeeAnn, rep. She called me three times without leaving messages on a Friday, which scared me because she called so many times and I thought something was wrong. Got me all worries over the weekend because when I called back, it was after 5 and she was gone.

Took me a few days to open an account!!! Was being sent back & forth between sunset & daly city, & when I ask a few basic questions?! they told me to go online @@!!!

This review is for the OUTTER SUNSET branch only!
I have been a premier customer with HSBC for over 10 years now and have had a great experience with their services worldwide. However my most recent experience at their US bank was nothing less than disappointing.
A few months back I went to the sunset branch to talk to the premier manager at the branch about a cash deposit as well as some mortgage options. After being sent back and forth for a million stupid documents among which were my Dad’s employment letters and my current grades at UC Berkeley!!! I was interrogated at the branch for 2 hours before I was refused any service!
It was THE WORST experience with a customer service I ever had! I couldn’t believe I was being questioned and interrogated at a Bank! (and looks like I am not the only person receiving the special treatment
)
The premier manager at the branch is an extremely rude individual who straight out lied to my face several times during the process. This is unbelievable, unacceptable and extremely unprofessional! Complete disappointment!

I wish Unilocal allows us to give them NO STAR!!! I have been a loyal customer since I was a kid and I trust this bank with good customer service. In fact, people who work there are very friendly and helpful except their branch manager/​vice president who acts as a BITCH! Just because I go to check their HSBC checks and not to do other transaction, she refused to cash the checks and few days later, she cancelled my bank account without my permission. DON’T GO THERE, UNLESS YOU WANT TO BE TREATED LIKE A 3RD CLASS CITIZEN!!!

HSBC is one of the best banks around due to the fact that they many bank locations worldwide. The staff at this branch are very knowledgable, friendly, courteous, and professional. They were extremely helpful and patient in taking the time to help my parents take care of their transactions immediately!

Went into this branch to open an account and was treated very rudely by a young (maybe 20 yrs old) man. His manner was brusque, and he did nothing to make me feel welcome. I required some documentation from B of A, and when I asked if he had internet access so I could get it for him, he said no he couldn’t help me and told me to go walk down to B of A instead. At B of A, I was given some incorrect info about using my ATM card in Asia, so never bothered going back.

Nightmare. Absolutely awful.
To call them requires you wait by your SNAIL MAIL box for them to mail you a code.
Anything you want to do requires hours on the phone, faxing them a signed piece of paper, or waiting by your snail mail box.
Even having a friend call to request a letter showing my balance — a letter sent to my home, my address of record — they required a signed power of attorney!!!
I mean, the absolute worst I have ever dealt with. I thought CitiBank was bad.
The people are polite enough, but the policies are like an evil psychology experiment designed to test your nervous breakdown limit.
If you open an account with this bank, you will regret the day you were born.
* * * *
UPDATE: I take the ‘polite enough back. It was taking ten days for a wire transfer to go through, and when I called them to complain they hung up on me. Disastrously bad in every possible way.

I have a business account with HSBC but will be closing it.
After spending ages on the phone trying to get internet banking to work, eventually they say that Macs are simply «not supported».
So if you use a Mac and want to use internet banking, I wouldn’t bother with HSBC.

If I could give no stars I would. I signed up for their online savings account which does have a good rate. Yes, I do all my transactions with them online, however the couple times I have had an easy question or admin task to bring inside, I was bruskly dismissed and told I had to call their 800 number. The branch on Montgomery is particularly rude.

little to no branches, no customer rep answering phones ever.
I think they are respected in Asia but here they barely have a present and didn’t bother…

HSBC rates right down there with Citibank, although not this particular branch. I went online to apply for a mortgage loan and upon completion of the application I received a response that someone would contact me within 24 hours. 72 hours later with no response from the bank I went online to their website and emailed them the problem. I received an automatic response saying that someone would contact me within 48 hours. 8 days later and I have yet to receive a response via email, a phone call, or U.S. mail.

I own a HSBC Direct online savings account (5.05% interest), and yesterday I opened a checking account at this branch. It went pretty well.
Service was pretty good. The bank has relatively short waits considering they don’t have a ton of customers like the other banks in the area. I had to go home to get a proof of address (a bill with my current address) and went back 5 hours later and the woman still remembered my name and answered my many questions. Very professional. All the staff are Chinese, so they definitely serve immigrants as well.
Their ATM is easy to use. With a checking account, you can also use any California Wells Fargo ATM without charge. HSBC’s very international, so you can use their ATMS all over the world (Hong Kong, China, Asia, most European cities, etc.).
Downside: there are only 2 HSBCs in San Francisco. It only works for me because I pass by that one everyday.

HSBC is great! I have an online savings account with them that I opened online. The interest rate is 5.05% which I think is awesome! Anyway, they do have ATMs in the bay area. Check out their website.
They take security very seriously. I have my account number plus a password and a site key password that I had to create. Anyway, I have the savings for the interest rates — great way to save some $$.