Citibank

BAD CUSTOMER SERVICE EVER!!!
I just called and the woman name Winnie. I asked her few basic questions but for each of my question, she said: I don’t know. Call bank center. And she raised her voice when she answered me. If you are not in the mood answering customer questions then GO HOME!

Branch Assistant manager gave me hard time making a payment via cash to my wifes credit card. I wanted to be an anonymous gift, but they did not want to accept a payment without my ID and disclosure of my occupation status. My occupation is NOT of their business, I was NOT taking money out I was depositing cash. Emad ElShawa was the assistant manager, he gave me all of the breakdowns of New Federal Law and all that… If it is the case they should send out a notification to an account holder advising that CASH payment will no longer be accepted without ID and Occupation Status. This was the last of our business with that bank.
This bank is know for the weirdest policies, this was my wife’s 1^st credit card and this is the only reason we kept it.
As per our experience all other banks will gladly take the cash, in fact other CITIBank branches accepted cash deposits with confirming of who actually making a deposit as long as we had an account number to which the deposit was made to.

My experience here as a credit card customer has been good. I stop in and pay my bill in cash. Sometimes I don’t have my card — it takes longer to find my account but I expect this. They have free parking behind the building. I usually get Vitaly as a teller and he is very friendly and efficient. He was recently promoted and re-​assigned to another branch — good for him and Citi. Hopefully the others can fill his void.

Very careless employees by deposit money into someone else business checking account instead of paying off my credit card bill!!! Luckily I caught; otherwise, I can’t imagine what would happen!!!

Went here to use their ATM. At this location their ATM is located out side. Not like other citibanks where their ATM is located inside and you would have to swipe your card to go inside.
I would not say it’s a dangerous area. The area I fact is pretty busy. For me it was a plus because this place was right next to a bar so it was very convenient for me.

It’s a bank.
It deposits my money because I“m too lazy to set up direct deposit.
It’s a bank.

This citibank branch is evil!!! I went yesterday with my coworker to go cash our checks. Our company uses citibank. Since the occupation I’m currently in consists of constant driving, we happened to notice this branch, and decided to drop in.
When I went in there, they asked me 3 times to open up an account. Umm hello, didn’t I just say I bank somewhere else? Were you not listening to me? I don’t want an account with you guys, bottom line.
So anyways, this one lady is helping me and taking forever while she is at it. I’ve got my school ID, my work ID, and my drivers license on the counter in front of her. What more do you want? A pint of blood to DNA test? She is saying she has to check the procedure on cashing checks, but I’ve been to plenty of citibanks to cash my check.
My coworker is next in line, and the other teller calls her up. As soon as my coworker goes up there, the lady tells her that she cannot cash her check… and that she has to wait for me? There was no one else in line. I’ve been to this branch before… and they don’t get busy very often. At that point, we were ready to leave. My coworker gets in the car, and she ends up waiting another 5 minutes for me.
If at all possible, avoid this branch if your work uses them. Go to the citibank either in the Castro, or the Financial District. You’ll get better service. If you’re stuck in the avenues (Sunset, Richmond)… then good luck.
Peace out.

I like the fact that this Citibank has a parking lot when a lot of the other Banks in the area don’t have one. I guess that’s where the convenience ends. I wanted to open another checking account here and they only had one guy that could open accounts and he had two people in line waiting for him. The time before that I came to use the ATM, of which they only have one, and it was out of order. Two strikes.
I will say that banking online with Citibank is probably the most convenient, you have all your investments, checking, credit card, and savings account all on the first page. Making transfers between them is instant. Unfortunately, that doesn’t make up for poor telephone customer service. Be careful what you’re saying yes to. One of their tactics is asking you if you want a simple service like overdraft protection. Say yes, and they give you all this legal jargon in heavily accented English that by the time they’re through you’ve already opened up a new line of credit without even knowing it. Tricky bastards.