First Republic Bank

They’re super friendly and accommodating. There have been many times I’ve needed a transfer ASAP or been in a jam, and they always come thru. I can usually do what I need to without going in. but they have free delicious cookies so I always find a reason to go inside.

Terrible experience. Out of the blue, they decided to close my account. When I asked for an explanation, my formerly friendly personal banker just kept repeating, coldly and robotically, that the bank reserved the right to close any customer’s account at any time. Over the years, I have had many accounts with many banks. Not one of them ever closed my account, with or without an explanation. I have never even heard of such a thing. Frankly, it’s outrageous. These people should be put out of business. AVOID.

This is probably the best bank to bank with. I walk in and everyone knows me by first name and makes me feel part of the family. I dont get treated better at any other bank.
Katrina has been there for me my entire time here in the outer richmond and i have never had a problem with her. Any problem i have is solved within minutes and extremely fast. They basically know my whole life.
Switch now before its too late.

Banks are Banks are Banks… well sorta.
I do like the small feel and attention to detail that First Republic affords to all of their customers. I like their egalitarian point of view as it is lacking in most banks.
This location is very convenient as they have parking in the back. That being said the locked doors with an armed guard at the front has me thinking what the fluck. Never the less it is very new inside, the staff is really helpful and friendly.
Lastly I like the app that they provide for your cell phone or ipad.

My personal banker is Mike Long. His customer service skills are impeccable and he always goes above & beyond the call of duty no matter what difficulty task I present him with. I have find a home with First Republic and my personal banker, Mike.

I am so satisfied with this bank that I convinced my mom to open an account here. Of course, she is very impressed too. The service is truly what sets them from other bigger institutions; they remember my name and always greet me with a genuine smile. Whenever I have unusual requests, they don’t question and just complete the transaction with a smile. The employees recognize their usual customers and I usually hear them call each other by first name basis; which means they have long time customers. Unlike other banks, the offer complimentary coffee, tea, and cookies! I love cookies so I come often just to say hello. Thank you Katrina and Mary!

I opened an account with the bank a little over three months ago because I felt that my circumstances required a more personal banking relationship and that service at my
much larger bank had slipped. I was told by the person opening my account that he
would be my personal banker and his presentation led me to believe that he was
permanently stationed at that location. I made a very substantial initial deposit on
checks written on local institutions but was told that I would not have use of the funds
for ten days as they had to thoroughly check me out even though I’ve been in the
area for over forty years and have a FICO score over 800. I agreed because of the
quality and breadth of services promised, including a representation that there were
two notaries in the branch. All went very well for several weeks until the person who opened the account was no longer there and I found out there was only one notary who was not always there. The branch also started experiencing shortages of personnel
and there could be a long wait just to make a deposit. Often, I find it faster and easier
to go across the street and conduct my business at the Citibank branch. I also experienced difficulty on occasion in seeing a notary and the constant churning of
personnel made it difficult to have a relationship. Today when I made a deposit using my bank card I was asked to provide ID if I wanted my balance which is something I’ve never
had to do with any other institution. The branch was shut down suddenly last week
because of an emergency. It was difficult finding another branch any where near by
that had parking which is at best difficult for the next closest branch or others that
might be reasonably convenient. I will keep an account with First Republic but until
they can provide service that even approaches what they presented most of my
activity will be with the Citibank branch across the street that has a new manager
who is doing an excellent job. I’m sure First Republic will respond and offer all kinds
of excuses. They are excellent at that, there not quite as good in delivering service.

Hands down the the best bank EVER!!! I absolutely love these guys! From the complimentary coffee and cookies to the excellent, friendly customer service, this is place is amazing. The service is so personalized, you wouldn’t even know you were in a bank. I can’t say enough good things about First Republic and would highly recommend them to anyone seeking a bank that actually cares about your needs as a customer.

Terrible experience. My Mother who passed in December 2012 had Cd’s checking accounts at this bank. About two months after she passed my sister’s and I went to the bank to close her accounts. I am the trustee on the living trust which she set up. I also had a notarized document from the estate lawyer called Trustee’s Certification of Trust. Which would let me close all the accounts and get her money that she wanted us to have with my other two sisters. Instead of letting us get the money they said they would have to put it in an another trust account. Then we would have to have checks printed which would take 5 business days. After we get the checks in the mail then we would have to go back to the bank and write each one of us a check to split the money. We even asked if the money is in another account why could we not get a cashiers check. They said they have different policies than other banks.
That same day we went to other banks and gave them the Trustee’s Certification of Trust form and other banks gave us our money that my Mother wanted us to have.
We wasted a total of 5 hours dealing with this bank. This bank has no compassion for people who are living or who have passed away.
This bank deserves no stars as far as I am concerned. It won’t let me give no stars. In order to post it they Unilocal say to have at least one star. I disagree.

FRB has a great service and business model and all their staff work very hard to get things right. Mary Tsui and her team helped me to resolve an issue an she has also helped the local community by being generous and supporting nonprofits like ours to serve the underprivileged. I am now a loyal customer of FRB.

I’ve been frequenting First Republic Bank for a few years now, and always find exceptional service here.
ATM fees? Non-​existant.
Waive monthly fees? No problem.
Immediate access to deposits? Absolutely.
How about a cookie? Hell. Yes.
What’s more, Mary and Katrina always brighten up my day whenever I stop by. And this new location does a great job brightening up this neighborhood — it’s really a gorgeous bank, with free parking in the back, to boot.

I love the Personal Bankers who work here, always friendly and helpful. Now, with the new spacious location, and their spanking-​new ATM, it is my banking destination. Parking in the back, as well. Fresh cookies, coffee, papers! Hmmm, what’s not to like?

I stopped banking at Chase after a teller gave me a hard time for not writing my account number on a deposit slip… I went across the street to First Republic and found banking nirvana. This is a bank where the staff know your name and go above and beyond to make your transactions fast and smooth. there is rarely a wait, and I always leave wishing that more companies understood the importance of service… and had cookies and coffee for their customers. The employees actually seem to like working here because they are always smiling, and I can see why… happy customers make for a nice work environment. There is no reason to bank anywhere else…