Taraval Eye Care

I’ve been told since I first got glasses (about 22 years ago) that i have astigmatism so I would have to wear hard contacts in order to help shape my eye. since that first time, i’ve been going to various lens crafters and costco optometry to get my contacts/​glasses. I just went to taraval eye care since it was so close to my home based on the good reviews. They were so friendly! Such a difference in service compared to costco.
Dr. Elena was the one that helped me and my husband. She did a very thorough eye exam and told me I barely have astigmatism. I could definitely wear soft contacts. Hooray! Hard contacts would always get so uncomfortable especially when something like an eyelash got underneath the lens. No more! My eyes now feel like they are getting a hug.
Dr Elena made sure that the contacts fit correctly and weren’t too small for my eye.
Incredible thorough and very friendly service and staff. HIghly recommended.

I saw Dr. Low and she explained everything to me and was very kind to me. I was very nervous because I have not been to the eye doctors in a while and this was a new doctor for me. You will be very happy with the service and the knowlege that you receive here!

Dr. Wong was very nice and the ladies working there are SUPER nice. The equipment is all pretty up to date and eye exams actually felt relaxing. Dr. Wong knows how to keep a conversation while giving an exam and makes you feel comfortable. Compared to most place there isn’t like a huge variety of frames to choose from but I was able to find one I liked. I consider if you have a good insurance plan like VSP bc if you get glasses without insurance I hope you have a lot of money.

I really thought that this place would be great — but wound up very disappointed. Apparently I have a narrow head, making me hard to fit when combined with my desire for wraparound prescription sun glasses. I first stopped by and dad told they’d order some frames for me to try. It took weeks for that to happen vs days and they wound up presenting me with one pair which looked like something from a Halloween costume and a couple of others which were not even close to what I’d asked for in the first place.
Big disappointment & a major waste of time.

Sigh. I only write reviews when I am upset or thrilled. And San Francisco seems to get it right, because I keep being thrilled with my experiences. So I have to keep writing reviews!
I had read the Unilocal reviews of Dr. Stacie Low and decided to book an appointment with her. Everyone in the office was great. Not just professional but friendly too.
My experience with Dr Low was terrific. She is just one of those people you can instantly connect with… and I’ve never had an optometrist ask the right questions and figure out what is best for me (I’m an IT consultant who spends a LOT of time in front of the computer). Based on the exam, she gave me a trial pair of contacts based on a lot of parameters, and I will go back in a week to fine tune things.
I picked this place because of the reviews and the proximity of where I live currently (outer sunset)…but I am moving to Telegraph Hill. And guess what? I’ll still come out to Taraval Eye Care for my eye care. :)

It’s that time of year for my annual eye exam. Taraval Eye Care has a staff that is very professional, friendly, and helpful. Dr. Stacie Low is the best. I would highly recommend her if you are looking for an optometrist.

Two days after my last visit, they called me and apologized for being unable to help me the other day and actually said they will let me make an appointment to pick up my glasses. So at least they are really trying to satisfy their customer. When I went there to pick up my glasses, I was pretty happy with the service. They even decided to order me a new frame because the one I got was slightly stretched out from the lenses being put in. So they let me take it for now, but in a few weeks they will call me to come in to replace it.

Just like many others, I had a great experience here and feel each star if well deserved. The staff was efficient, helpful, professional, and really care!!! The appointment ran on time, the glasses came early and I LOVE THEM. I can see so much better and Dr. Wong did a great job in being honest and making me feel comfortable. Everyone here is great, and I will return for my next pair! Thank you Taraval Eye Care!
YOU CARE ;0)!

This eye care center was the best ever! Absolute loved my whole experience there and will always recommend this place to everyone. Great service, great people, and I never had to wait more then I should for an appointment, the doctor, or my actual glasses… even helped when I had an infection in my eye. Loved this place and will be back!

I have gotten my last few pairs of glasses from this place and I love them! They make you feel at home and care about your needs. Friendly and courteous service. What is there not to love about that? A large selection of frames and a great knowledge of what you need for what you need them for. Fast and efficient! Love it!

I’ve been going here for years and have always been pleased with their service. They’re very flexible and helpful. I see Dr. Low and she makes sure that my eyes are healthy and the my glasses and contact lens prescriptions are best suited for me. I would definitely recommend!

Very friendly practice. I got here at 425 for my 430 appointment on a Monday afternoon and was seen immediately it helped that I filled out the new patient form that’s available on their website before I came in.
The front desk was polite and the workers were honest about what the frames looked like on my face and I wasn’t pressured to buy any expensive frames.
Dr. Wong was super nice and told me exactly what she was doing and what for during the exam. She even recommended more hydrating contacts. She also gave me a nice discount on my evaluation. Kate spade frames cute and purple :).
Some other people came in at like 550 and they close at 6 but the workers told them to take their time. So nice.

I chose Taraval Eye Care because of their location. They are within walking distance to my place which was very convenient. The staff were very helpful and professional. The optometrist I saw did an excellent job explaining everything to me and didnt seem to be in a rush like other places Ive been. It isnt the most up to date practice as far as technology. The last optometrist I had seemed to have the latest equipment and techniques for exam. The selection of frames could also be better. That is probably a reflection of the population it serves though. Not the trendiest of neighborhoods.

I just went to Taraval Eye Care yesterday for my annual check-​up. My usual person is Dr.Wong. She noticed that throughout the years, my eyes are getting slightly bad. Not bad where I’ll need to wear glasses 24/​7, but suggesting where if i wanted to drive at night, it’s better that I had the glasses. (my vision really wasn’t bad, its ²⁰⁄₂₅) but even with frames, it made a huge difference. I was amazed by how much my vision changed. I was ALSO surprised that as of Aug1, 2011, Healthy Families changed their policy on glasses! My insurance used to only pay for $ 75 of the glasses price, but now they cover the entire thing! But, you are only limited to a certain amount of glasses. There’s about… 32 glasses total? Did I mention, you ONLY need to pay for the materials’ cost. So, if you have Healthy Families, the cost is only $ 10. $ 10 for a pair of glasses that’ll be very useful? SOLD! Copayment was $ 10 also though. But, that’s all good! Dr. Wong was very helpful on helping me choose which glasses would fit my face structure. Although I didn’t get my glasses yet, I am very pleased with my visit yesterday! & will be coming again sometime the following week to get my glasses :)

First visit with Dr. Mary Kwong and it was a pleasant experience. I visited for a prescription and check-​up. Dr. Kwong was very patience, answering all the questions I had in terminologies that a non-​optometrist would understand. She is also bilingual in Chinese, so it helped with complicated terms.
The entire visit was throughout and non-​rush. The staffs, from the receptionist, assistant, Dr. Kwong and the person who adjusted my glasses were very professional. I had some problems after visit, which they were all very friendly and willing to assist.
Highly recommended and will return again!

I thought I had an eye infection and desperately called Saturday morning to get an appointment. I was a new patient and was told my vision insurance did not cover emergency visits. Dr. Stacie Low was able to squeeze me in between appointments. I walked in 30 min later and was seen immediately. Dr. Low was extremely helpful in assessing my problem and gave me sample allergy drops so I didn’t have to fill a prescription. I didn’t feel rushed even though I was a drop in and Dr. Low was patient in answering all my questions. She even did a quick exam to make sure my eyes were healthy.
Thank God my issue was only a minor allergic reaction. I didn’t get a chance to browse the frame selection but the most important thing is Dr. Low and her office came to the rescue in a desperate situation. Dr. Low is the kind of doctor you hope for when it comes to your health. Highly recommended!

Dr. Stacie Low is the best optometrist I ever had!!! I see her for my annual eye exams. Professional, caring, trustworthy, honest, and down to Earth! She even warns you about the machine that blows a puff of air into your eyes :)
I highly recommend, she won’t disappoint!

When I came here 2 – 3 years ago, they were very nice. I came here to find a pair of glasses, my first pair actually. It’s kind of hard for me to rate this place because when I came here, I had no idea what to expect out of glasses or what I was looking for. I was only instructed to wear them for school and for the movies, which I took to meant didn’t really matter what I was about to purchase because I wasn’t going to be wearing it often.
I only dealt with one of the opticians (Elise, i think). She was very nice though. She didn’t rush me but she did try to help me pick out a pair. Her taste, well, let’s just say they did not match mine. I’m not exactly sure whether it was cause I didn’t know what to expect but the glasses all felt kind of the same and nothing really wowed me. I ended up picking a pair of coach glasses that were just whatever on me.
My insurance barely covered anything and I ended up having to pay i think about 300 – 400 bucks out of my own pocket.
I recently lost my pair of glasses. I don’t even know how it happened. I’ve been trying to find cheap places, and lenscrafters only charges 100 for a comprehensive exam but the reviews on here about their service scares the living daylights out of me, so i may just come back here to do the exam for 15 dollars more. or 55 more since they don’t offer a prescription only exam.
I’m stuck between a rock and a hard place, because I need these glasses for driving and to see in class. So i need something quick, but at the same time i want to get good prices because i no longer have insurance. I may end up purchasing my glasses from here again or i may shop around. We’ll see.
All in all, this place has great customer service. I may come back here to get my glasses just because of that. My prescription worked out great. Everything was on time. There were no problems.

Um, yeah. So they make you feel welcome.
But I also failed to mention how they made me pay for my eye care upfront AND THEN they said they would send in the claim to my insurance.
I had never dealt with optometry places before, so I figured this was standard.
I found out, not so much.
Turns out my insurance wouldn’t cover any of it because of a small misunderstanding.
Any other vision place will check to make sure you’re covered beforehand — not so here.
I ended up with a huge credit card bill that I will not only have to repay, but will also have to cover the interest for the three months I had the debt idling in wait for them.
The people here are nice, yes, but this experience really blew my chances of coming back. No other place would ever make someone pay up front, and would hardly, if ever, fail to check insurance coverage.

I HEART Dr. Stacie Lo, who has been my optometrist for many years. Aside from being smart and really thorough, she’s a total sweetheart.
She recommended that I get lasik and it turned out great…
But beforehand I was so nervous and called her to vent about the consultation experience; she was so great about chatting with me and setting my fears to rest.
Then the night before my surgery she called me to check up on how I was doing, if I was nervous, etc. It’s amazing that a doctor would do that. That’s how it should be.