Tourbillon

It is rare in today’s retail market to find a store staff that is not only courteous and attentive but also highly knowledgable about the products they sell. From the minute we walked in to the store, we were welcomed in a warm and genuine fashion by Amy. And within a few minutes, the GM of the store, Miguel, introduced himself as well. What started off initially as «window shopping» resulted in not only a purchase, but what we anticipate will turn into a long lasting relationship. Know that you are in excellent hands if you are looking to purchase a quality timepiece.

So you want to buy a high-​end timepiece. You’re probably wondering why you shouldn’t just check out Jomashop or even Amazon and get it gray market. Try to understand this: you’re paying several thousand dollars for a timepiece. You’re not buying an essential item. You’re not paying your tax bill. This is an emotional purchase, it is a luxury, and you should treat it as such.
You are not only buying the watch itself, but you’re establishing a relationship with people who also care about watches. If something goes wrong, or if you just need your watch serviced, you can trust that they will care. You are in a little club of people who seem to think that this mechanism means more than many other things you could do with all that money. You’re invited to events about watches. You deliberate about your next watch. Maybe you’re giving it as a gift to someone very special – you will never forget this purchase.
Here’s what you need to do if you’re really going to drop several G’s on a watch: first of all, close any browser tabs with online retailers on them immediately. Call Tourbillon, and ask for Robert. If he’s not there, find out his schedule and plan your visit accordingly. Upon your visit, you will never find a more capable, knowledgable, kind, enthusiastic, and helpful sales associate in any retail establishment, period. (Not to mention he is just one of the few superlatively decent human beings you’ll ever meet.)
Talk with him. Ask him about watches. Allow him to guide you into something that makes sense for you. Finally, once you decide on a watch, rest assured that once you sign the receipt, you still have an advocate, and maybe even a friend. Have you ever been so hard-​sold at a retail establishment and the moment you put your credit card away, all the attention you’ve received seems to dissipate? Have you ever had an issue with something you’ve purchased, and somehow the person who so attentively convinced you to buy now has more important things to do? Well, you will absolutely not have this experience at Tourbillon, specifically with Robert.
Just to be clear, I’m not saying you won’t get excellent service with anyone else at Tourbillon, but dealing with Robert has been such an exceptional experience, it would be a disservice to not reflect just how much impact he has on my opinion of the store.
Once you’ve made a purchase, enjoy the moment. If it’s for you, allow yourself to beam. If it’s for someone else, reflect on how happy they will be when they receive your gift.
Then, just for kicks, put the watch back in the box, conceal the bag, and go into any other watch store in the city – it doesn’t matter which one. Compare the experience. I guarantee that you will feel a palpable difference in the first five minutes. I specifically find it enjoyable to bask in the ineptitude of many of the associates at Shreve. Yes, you’ll find many gorgeous German horological masterpieces on display, but your heart will break when a $ 50K A. Lange & Söhne is being presented to you as «It’s an automatic! That means there’s no battery! And sooo stylish!» with such a thin veneer of interest that you can feel the soul of the watch actually dying a little bit. I digress; I’m not here to poke fun at Shreve, but you need to know that there is a difference, it is important, and you should do your best to shop at Tourbillon.
Bravo.

One of my favorite watch store in SF due the customer service and a decide selection of watches (Swatch Group watches). I was greeted by Ron, really friendly and knowledgeable guy that didnt put any pressure on buying any watches. I would recommend stopping by here, if youre in the market for a watch with great customer. BTW The chocolates they have are the Best!!!

Excellent outstanding service by Chiaki and George in helping me on the servicing of my vintage Omega Seamaster! They were both very knowledgable on all the different watches.

This review is going to be similar to an Hermes review I did a few years ago: I totally did not, nor expect to, buy anything from this store but if I did have the money, you bet I would give my patronage to this store.
My friend introduced me to the world of luxury watches by bringing me to this store. I did not realize that watches can cost upwards of $ 20,000 and that’s on the LOW side in luxury watch land.
The displays here are very chic and brightly lit. If you thought Tiffany’s was expensive, you are in for a surprise. There were a lot of watch brands here besides Tiffany’s that are gorgeous and may also feature a tourbillon, which is a mechanism in watches that helps counteract the effects of gravity on a watch (read about it in Wikipedia for it does a much better job explaining).
The folks that work here were all really nice and didn’t pressure us to buying anything at all. Looking at such aesthetically pleasing watches passes a lot of time.
I am well aware that these watches are way out of my budget even for many years to come (unless I win the lottery) but it’s nice to know that there is a niche store like this that presents watches in such a beautiful manner.

Excellent service. Excellent selection.
In an example of fire and ice, black and white, light and dark, Tourbillon and its excellent service are located across the street from Shreve, which has the worst service and attitude of any watch store in the United States and likely the world (and I speak from experience having been to over 40 top stores across the globe). While this is a review for Tourbillon, I could not help but contrast this to its terrible neighbor.
Go to Tourbillon, you will at the very least get a chance to see multiple works of art and feel no pressure while doing so.

After having a negative experience at Tourneau a few blocks away I decided to walk over to Shreve and Co. to look at what they carried. Upon walking in I found out that they do not carry Omega products anymore and they pointed to across the street. Upon walking to the front door I could tell this was going to be a much better experience.
I came in looking to try on an Omega Speedmaster Co-​axial which are unique. I was greeted by a knowledgeable and friendly staff! Chiaki pronounced «Jackie «walked me through my options and answered all my questions.
Tourbillion gives first class service. Do yourself a favor by giving them a try. You won’t be disappointed!

The customer service here is amazing!
The first time I went, I didn’t really know what I wanted so I was just kind of browsing. Ron was super helpful and patient. Showed me a bunch of watches and took the time to explain each watch to me. I wasn’t ready to buy at that point and never felt pressured to purchase anything. Sometimes going to these stores can be weird when you just want to browse, but Ron was great!
The second time, I had done some additional research on some of the watches I liked from my first visit. Ron came out and remembered me by name! And my two visits were months apart! I had narrowed down the watches I was interested in, but wanted to see them in person again. Ron again took the time to explain the differences between them. I had been leaning towards a particular one and decided to purchase it!
Sometimes going to high end stores, you can feel out of place if you’re not ready to buy anything yet. But everyone was super informative through the whole process and no one was ever pushy. Thank you again Ron for all your help! I’m super happy with my purchase!