Saks Fifth Avenue Men’s Store

The worst customer service I’ve had was when I went to sak’s to order a men’s ring. I entered five minutes before closing and knew exactly what I wanted. the sales clerk went to check on stock and came back 4 minutes later, saying that they didn’t have the ring I wanted. I just wanted to put my order in and she wanted to close up. Even though she originally told me I could order the ring before checking stock for 4 minutes, she asked if i could come back another day. I was so confused that she didn’t want to make a $ 500 plus sale. All I wanted was to place the order which could have taken 2 – 3 minutes tops. The other clerk who looked like a manager was rudely saying, «we’re closed» even though I had stepped in before closing.
Thats the last time i go to the mannerless Sak’s Fifth Avenue for Men. Business must be so good that they have the power to turn down a decent sale. I will never Shop there again.

Nice store, tons of merch, and nice staff. The place isn’t as clean as I had expected, and a couple of fixtures were broken.
Shopping here takes time as it’s a large-​ish space, 5 floors in total.
It’s all about the service.
Enjoy!

Sake Men’s Store, especially its fifth floor, offers an excellent experience of fantastic merchandise and exceptional service. Jonas and Peter are the best, offering honest advice when buying merchandise and coming through in a pinch with alterations. Highly recommend!

I had really good help in the contemporary section on the top floor as well as the sandals and shoes on the first floor. The sales assistant on the top floor was telling me about how some people who come here just don’t get fashion. I tried on two pieces from Givenchy and Saint Laurent which fit well. I received great service though some of the sales assistants just text and go on Facebook during their job.

Long overdue review. I been shopping at Saks Men’s store for over 10 years. I have had the pleasure of dealing with some of the best sales associates in their suits department for years. Bernard, Dennis (retired) and Farid make each of my experiences terrific. They know your name (even though there were times I havent been in for over a year), they remember what brands I buy, and provides answers to all my questions.
A+

its ok. service isnt that great

I used to shop here all the time when I lived in San Francisco. I bought a suit here, and I have bought many ties here as well. The staff is friendly and not overly pushy. I recommend this place to any man looking for fine clothing and accessories.

Okay, Im gonna finally write a review. Its been a while so some of the details are forgotten but the facts don’t change. I was shopping here with a friend. We finally decided to leave when all the sudden three people (thiefs) passed us toward the exit doors. All the sudden Two people (security) come in through the exit doors and confront the group. All the sudden it goes off. WWF Wrestlemania ! Holy Shit ! Me and my friend were cheering them on. To make a long story short Two of the three men got away. One guy was wrestled to the ground by a asian/​polynesian dude, the other guy chased the other two, but they were to fast. This man was on some super drugs cuz these security guards could not put the cuffs on him. So me and my friend helped the guards out. KInda Scary, but figured it was my civil duty (former military). This place was nice and clean but way out of my price range. They didn’t even give us a discount for our help. Any ways this happened about 5 years ago. I know they got the footage on video cuz it happened right at the front doors (post st). Im the guy who sat on the druggies legs hehehe. No Discount tho! should have gave me one of those $ 100 T shirts on da house.

i love coming to this store because it is beautiful layout on the first store with all the brand name accessories on the first store. i love how the store is very organized. i would advise you to dress well or at least trendy because some do judge the way you dress and not even ask what your looking for or if you need help. but i like going to the highest level where they have the young and more fashion forward items. they also have a whole floor for those older gentlemen or them professional people to buy a nice tailored suit. saks is amazing but prepare to spend an arm a leg because nothing is cheap in here. everything is well made and name brand and a great place to check the latest styles and see all the items in person.

Was returning a cash paid purchase, immediately the day after and was advised by Sak’s sales representative (name is Christopher) I presume is a manager, as he referenced to another staffer that he approved time off) that they could only offer store credit.
I insisted for full cash refund because of California Civil Code section 1723 requires merchants to reimburse cash on cash (non perishable goods) purchases returned within 7 days. I didn’t mention this, but insisted. Here’s either a business that gouges their customers (forced sales thru store credit) or a highly incompetent sales staff or manager.
Christopher asked his staffer to hand me the cash refund and have me count the cash if (I) wanted. Even the Dollar store have better customer service etiquette. Really?! They should have counted the refund to me, then allow me to make that decision for a recount. I thanked the cashier, but the manager didn’t even say a word.
How disappointing.

I had my make-​up done by liz in chanel. She made me look like a movie star and felt beautiful. What attention I received from my boyfriend when I got home. Liz is good in listening to my needs and showing me what will look good for everyday. Will go back soon for another great time. Also bought some beautiful sunglasses from a nice gentlemen Michael that had great taste and showed me what looks good for my face. I loved the whole experience. I felt like a queen for the day. Vflores

If you have the money to shop here, shop at Neiman Marcus instead. The service is so much better, especially post purchase. It’s almost like they care if you come back!!!
It’s like comparing 500Club (Saks) to Local Edition (Neiman).

This store has some of the best products in town — , Its really expensive but they have lots of european designers and trendy looks. sometimes i feel as Though I’m not cool enough to wear some of these items, because I work at a desk all. However, the service was quite good but intimidating at the same time. An older gentleman helped me pick out a great belt and then also a new frangrance. Try here for things at brand stores which you may want — , but are sold out!

Elegant store with elegant products. Customer service is impeccable and each associate are knowledgeable in their departments.
The makeup department is the best section to burn your hard earned money. I can be easily sold on creams and cleansers that make you look and feel fabulous. For some reason, Saks always have the better gift with purchases than all the other department stores. But you have to act fast because they do run out of freebies quickly.
Here’s a secret tip. If you open a Saks credit card, you’ll get 10% off anything and everything in the store. No high end designer brand exclusion. That is SWEET because you can order a Chanel for 10% less than all the other stores. I’m holding out on opening up this credit until I know for sure which bag to get.

Came here today on a gloomy day after wandering around wanting to buy a new belt.
As a young person, I tend to get little to no attention in designer or higher end stores.
For this reason, I make myself a rule.
Never buy anything from a store that can not even give you a simple greeting.
I have stuck to this rule so far.
«Hello» is one word out of your mouth and takes very little effort to do so.
Giving me a greeting in a store means that you are already about half way to making a sale with me.
Came in here today, got a warm welcome and greeting.
I forgot to make note of the gentleman’s name as I do like to include that in these type of reviews. Anyways, your welcome was very much appreciated.
I was pretty much ignored by everyone in Men’s accessories.
I grabbed what I wanted and headed to the register.
Sozdar met me halfway and gave me a warm welcome and asked if I needed help.
I told her I was ready to make this purchase.
She was very professional and lovely indeed.
She made my experience at Saks Fifth Men’s Store a good one.
EDIT:
I come in here looking extra bummy. I was greeted warmly and helped by Jonas upstairs in Gucci and although they did not have the polo I was searching for, Jonas ensured me he could find the item at another location and get it gift wrapped. I gave him my card and came back another day to pick it up.
Flash forward it is not Wednesday (The day I arranged to come back).
I speak to a man named Ferdinand. Extremeley helpful, extremeley professional.
He did not have the keys to Gucci and when he did find them, he couldn’t find the product I had put aside. I told him I could come back while he looked for it.
I went downstairs and took a look at watches. I was interested in Philip Watches and Oliver helped me choose one that I really liked. Bought it. Right then, Ferdinand called me to tell me he had found the polo.
Headed upstairs, picked the polo up. Gift wrapped nicely.
All in all. Loved the watch. Friend loved the polo.
Big ups to Oliver, Ferdinand, and Jonas.

Why don’t Saks at Union Square have a swimwear department? I don’t get it. It’s California. It gets pretty warm. And if you go further south it gets really warm… Yet the staff started laughing when I asked for swimwear (this was in March), meaning that it was obviously too cold to wear a bikini.
They were friendly and all, but I simply don’t have much business here if I can’t find the bikini brands that are available at other Saks.

Liz at the CHANEL counter is so friendly and helpful! Definitely going back to her for all of my needs at Saks.

I have had exceptional service from Ali, in women’s shoes. He’s such a doll!
First experience, I had to return a pair of Guiseppi’s that were too small. Ugh. I bought them online. He tried his hardest to find them at other stores but in the end, they were out of stock. boo. I was fortunate enough to find them almost 40% on the saks site about 6 weeks later.
Shortly after, I had another return when I purchased a pair of Tory boots in a size too big. Ugh. Yeah, yeah. I need to go into the store from now on. Anyway, Ali was there to help me find a pair in a 6 and get me on my way. He even honored the 20% off that I got online and did an even exchange.
I vowed to never buy shoes online again. He will get ALL my shoe business, going forward!

If a genie or some other farcical creature said to me one day, «You are going to be confined to remaining in one place for the remainder of your life and you are allowed to pick where it is» I would most assuredly respond with Saks Fifth Avenue (lustful glance toward the heavens accompanied by long sigh).
Saks is … everything I could ever want, gloriously laid out in the most divine manner one could ever imagine. Saks Fifth Avenue is the closest thing to heaven on earth one could possibly find, and there aren’t enough Unilocal stars for me to ever express that, nor hours in a day, dollars in the world, credit to be had, etc. I waltz around in a highly euphoric (and financially damaging) state whenever I am in there, breathing the magical fragrance of the wonderful new clothes mixed with inventive colour palettes from the makeup counter and my own perspiration attributed to my dangerously high state of excitement.
The staff is wonderfully friendly and have no problem helping me out no matter what the purchase is I’m making that day. Of course, women go in spending a lot more than I do right now, but everyone working there has always been always attentive, helpful, and go out of their way for my every need. For example, I once went in and bought a slew of new clothes for my upcoming vacation. I wound up striking up a conversation with a Trish McEvoy makeup artist, who happily did my makeup without my having to purchase any more than I already own. Because she neglected to force me to buy three pieces of makeup I do not need, I will happily go back to that counter to buy more when I run inevitably run out.
Saks staff has ordered clothing for me that wasn’t available in the store, picked out oufits for me, tailored certain garments, brought me water when I was dying of my overly parched state, helped with gifts for my boy, et cetera. My only issue EVER was the almost-​fight I found myself involved in over an on sale Kate Spade bag I found first (and left with, thank you very much)!

Man, this place sucks. If I’m throwing down hella money on fancy ish, I’d expect a less gloomy and more updated ambiance. The department store isn’t quite bright and airy and the service a bit dated also. The young and hip stuff is alll the way on to the top with good variety and there were younger people working there that were pretty chill.
Saks as a whole needs to come up with the times. I can rarely ever find free shipping promos online, their sales aren’t that great, AND, what truly gets me is that there is a limited return period. I can return items in original condition whenever the heck I want (be it a year later or not) at Nordstrom, Neiman Marcus, and Bloomingdale’s…but not at Saks. For similar brands, I stick to Neiman’s and Barney’s. For sales upon sales, I stick to Neiman’s. & C’mon, Saks doesn’t have an in-​house restaurant. :)