TUX

I would definitely give this MW a 0 for service if I could. If you want to rent from a MW, then make the 5 mile drive down to the Colma location. This MW in Stonestown is SMALL, has TERRIBLE SERVICE, only ONE person working behind the counter, and doesn’t always answer their phone. This Stonestown location is the closest to my house so we went there to get fitted and order tuxes for our whole bridal party. However, the guy, Joe, was so rude to us and then ignored us while we were there. So we actually LEFT! I wouldn’t normally just walk out, but the guy was so rude so we just completely LEFT the store. Not that he probably noticed anyway. Also, this location is so small that they didn’t have the tux we saw online. So we couldn’t even look at it anyway. And he told us that he wouldn’t measure my fiancé like with a measuring tape, and that my fiancé would only try on an unfinished tux (not of the same style that we wanted to order). It was totally bizarre.
So we went down to the Colma MW and my fiancé was measured with a measuring tape, and he tried on the actual tux that we ended up ordering. The Stonestown MW is seriously so bizarre and I would NEVER go there again.

If there was an option of zero stars, I would give it to this place. I can not believe how utterly clueless the service people are. As if planning a wedding wasn’t stressful enough, this place likes to throw monkey wrenches into every step you take, I kid you not.
We originally went with them because they are affiliated with the Men’s Warehouse. We thought it would be convenient for the family since we were renting 15 tuxes and Men’s Warehouse has locations everywhere. Well, the locations don’t matter if the sales people don’t have updated systems with the same information or sales personnel who have a clue.
So, the short story (because I can rant and rave all day about them):
We decided to pick up the tab for all of our groomsman’s rentals. While in the store, we were informed that we didn’t have to put down a deposit for the 15 tuxes we were renting. Um, are they sure? that’s a lot of tuxes. Yes, they were sure. Ok, cool… pay later.
Then, when several groomsmen tried to pick them up at different locations, each salesperson told them a different story. One said they had to pay for the full rental cost, one said they had to pay for the deposit, one said that their tux wasn’t available, blah, blah, blah.
Since payments were such an issue, we decided to pay for all the rentals all at once so this wouldn’t happen for the other tuxes. You think this would have solved the problem… but no, that would be too easy. We don’t live in that Rosy colored glasses world. Same problem for about 5 other people picking up their tuxes, AFTER we paid the full balance. Not a fun thing to deal with while trying to deal with family shenanigans and opinions for your wedding.
I would definitely not recommend renting from this place.

UPDATE: I’M GETTING A $ 50 REFUND!!! I guess it’s A-​OK, just make sure you check your jacket size.
Note: This place is called MW Tux, Men’s Wearhouse’s Tuxedo Rental shop in Stonestown Mall.
So I was in a wedding yesterday and we got our tuxedo rentals here. I didn’t expect much from the tuxes, knowing they would probably not fit the way I like. So when I tried the tux on in-​store, I laughed at how it fit, especially at the shoes that came with the rental. I figured everyone else was screwed too, so I didn’t make a big deal out of it.
Then on the day of, the groomsmen all got changed together and I wondered why my jacket looked longer than everyone else’s. Being the average Asian height that I am, I wear an «S», as opposed to an «R». Several others in our party had «S», but my jacket turned out to be an R. Even my order tag noted an «S» jacket.
Long story short, I expressed my discontent with the manager over the phone, who obviously couldn’t do anything at that late notice. I understood, but asked if I would receive any type of discount. He said he would be able to offer me one when I returned the tux.
The next day, I call in and ask about my discount, and they insist that I have to bring the tux in to the San Francisco store, which I informed them is about 40 miles away from me. I ask them if I’m guaranteed the discount since it would be quite the trek, if I did make it out there. They said no guarantee, since they’d have to make the judgment after I try the jacket on in front of them. At this point, I really could not believe they were trying to justify giving me the wrong length jacket. The discount would have only been $ 20, so I said screw it and returned it to the Newark store.
I went ahead and called their customer relations hotline, who said they would be talking to the manager. We’ll see what happens.
If you want your tux to fit right with no problems, you’d be better off going elsewhere. Or do like me, and get a suit made to measure.

we had two options:
stab the salesman’s eyes out with a dull pencil and watch as he flounders around blindly, choking on his own loveless, vile blood,
or simply leave.
debating whether or not a life sentence would have been worth it (i assure you, it would have been) we opted for the latter. i regret it.
my finance and i found ourselves, regrettably, at the Men’s Wearhouse «TUX» in the Stonestown Galleria (where, as you have likely already deduced, they carry tuxedos only — no high-​end glamour suits and ‘cruise-​wear” like the regular men’s wearhouses carry). our spirits already broken since accepting finally that we would be getting married with him wearing rented pants, we calmly posed basic questions to the salesperson, JOE.
in the one hour and 15 minutes spent in the closet-​sized store, we heard «NO,» «I CAN’T» and many variations of «ABSOLUTELY NOT.»
here are some of the questions we asked and his responses:
us: «can we unpin the mannequin’s jacket to see the chocolate vest underneath? it’s the only color we’ve seen here that seems to go with our color scheme, but need to see it to be sure.»
joe: «oh absolutely not. we don’t allow customers to alter the mannequins.»
us: «you said the cheapest tux you rent is $ 159? weird, we were just at your other store on market, and that same tux was $ 129, would you mind double-​checking?»
joe: «NOTHING we have here is under $ 159, unless you want THAT in the corner [points to sad little tux in the back] for $ 129. she must have showed you the catalog book with outdated pricing. «
us: «oh, ok. well do you mind if we look at your catalog book then? we had actually found the tux and vest style we like in there.»
joe: {huffy} «i’ll show you the book — but I CAN NOT AND WILL NOT HONOR THOSE PRICES.»
us: «yeah, we got that. we just want to be sure we’re renting the right tuxes…» (we then gawk at each other and try to keep acting normal and polite)
45 minutes later, when most of the decisions have been made re: our rentals, and nearly all of the paperwork complete, JOE hands us a receipt at least a yard long.
joe: «this receipt has all the information for the 11 gentlemen renting tuxes. i’ve mostly copy and pasted the info to match the groom’s rental. you need to check it and initial it is correct.»
us: {upon glancing at it} «um, excuse me, but you’ve misspelled a few of our friends and family members names. want to make those corrections now, or would you prefer to wait in case we have other edits?»
joe: «I ABSOLUTELY CAN NOT go back in and make changes to the spellings. it’s in the system now, there’s no changing it.»
us: {totally blown-​away at this point by this dickwrinkle’s lack of all things gracious and diplomatic — our tone now becoming more firm} «YOU have misspelled 5 out of the 11 people on our list. they are our brothers, our fathers, and our best friends. YOU WILL correct the spellings.» {after huffing and shooting us an irritated smirk from across the counter, he makes the changes.)
us: «joe, why is there a ‘pocket scarf’ and ‘black socks’ charge on each person’s order? we never mentioned wanting that. does it come with the rental??»
joe: «the pocket scarf is your groomsmens’ ONLY souvenier from your wedding.»
{WTF??? who wants a fucking POCKET SCARF from icky MEN’S WEARHOUSE to be their one souveneir from a close friend’s wedding? wouldn’t a hot make-​out sesh with a bridesmaid, or an engraved flask or even a piece of chewed gum from under the buffet table qualify as a better token of that big day than a POCKET SCARF? jesus h. i could not believe this guy was for real!)
us: «we don’t want either of those items put on the rental requirements. you should have told us about that. how much do they cost anyway?»
joe: «4.99» [then realizes he got the price wrong] «actually 6.99 for the scarf, and 4.99 for the socks.»
[With tax, that would be about $ 13 extra, on top of paying nearly $ 160 for the tux per 11 people renting… and he just slipped it on our bill and wasn’t going to tell us! SO SLIMEY.}
my fiancée takes me by the arm out into the mall hallway. «Jules, we can’t do this. I can’t fucking give my business to this piece of shit. Let’s just bail. If our wedding party has to wear oversized T-​shirts that day, it will be better than giving this douche the commission from our order.» i nod my head vigorously in agreement. we walk out and don’t look back.
he then takes me to haagen-​daas and buys me an ice cream cone. and that’s why i’m marrying him and not that shithead at MW’s Tux.

so i was pissed when After Hours Formalwear screwed my best man up by giving him black shoes wid his ivory tux. (he lookd good but damn. black shoes wid ivory tux??) and i was pissd that i got a lecture from female tux nazi about wearing ivory tuxedos (the Northridge Mall branch). i decided not to deal wid these idiots ever again.
but, alas, i had to rent the same tuxedo! me and wifey decided to do an aftershoot wid our wedding garb, and i had to get the same tux. *sigh* so i went back. but to my suprise. men’s wearhouse bought out the chain. thank god. service was amazing and they actually hookd up a great tux, with… the right shoes…