First Tech Federal Credit Union

What should have taken 10 minutes to open a car loan is taking more than an hour. They messed up the paper work sip bad that they had to redo everything. Staff don’t seem to know what they are doing calling others several times to figure out how to do things. Even told us wrong information. Also don’t like that my wife and I have to have separate memberships and accounts. Lastly they are «relationship based banking» but can’t keep name straight, assumed the man managed the money, and just never seemed engaged. Not what you want in bank!

Customer service was on point! I came here around 4pm-​ish on a Wednesday.
As I walked in, I was immediately and warmly greeted by Laura, who nicely informed me of where to park since I initially parked out front on Tasman Avenue. She saved me from possibly getting a parking ticket, should Santa Clara PD happen to roll up. Yikes! Laura let me know that there is an entrance to retail parking just on the side of the building with numbered parking stalls and that anyone can park in those spots, looks can be deceiving but it’s free to all. Park at your own risk on Tasman!
She offered me a beverage two different times. Wow! Outstanding customer service! I initially was directed to Channy, the member service rep, who was friendly and helpful although Laura ended up having help me because I also needed a notary services which she was qualified to do. Laura was amazin’ and everyone there was so very nice! I was always greeted with a smile and addressed by my first name, talk about personalization and connecting with their members! Impressive!
Let me tell you, this new location is very snazzy to boot. They have modernized private suites to do any type of banking transactions especially for those who like confidentiality and privacy while doing banking transactions. There is mobile banking station and an indoor ATM that is available ²⁴⁄₇. Awesome!
This is quite the pretty, modernized and high tech credit union. However the phenomenal and exceptional customer service I received here was remarkable and unprecedented!
Note: Saturday is their busiest day and their hours on Sat are from 10am to 1pm. Also, Wednesday and Thursday are their least busiest days of the week. When I was there on Wednesday afternoon, there was maybe one other member. I will definitely be making this new location my go to banking spot!
Just a final side tip: they offer free notary services to all their members. Amaze!