Mail Konnections

I went to drop off a return shipment with a prepaid return label from the shipper. The girl working there took it and said that is it. I have to say that she is not friendly at all. She made me think that something was wrong… Therefore I asked for a receipt. She replied that she does not give receipt. I asked what proof do I have that I dropped off the shipment. She said that they don’t give receipt and even her system doesn’t support that. She started to get somehow defensive. I said to her that I usually get a receipt from other places why not from you. She asked me to go to those places…
I did and got a receipt and went back to her to show it to her. She was good at arguing but not at listening… she asked me not to come back again and I told her I must be crazy to come back to this place…
Here is the question that I asked her, what about it get lost in your store an you never sent it and you won’t say anything about that, then I loose a package and I don’t have any proof that I dropped it off to your place. she said that this is the way we do business and my system is not advanced and had been using it for the last 15 years and nothing has happened. I told het I don’t believe you… and people be careful this lady is rude, inconsiderate, angry, doesn’t believe in costumer service… she has crapy system and forgot about doing business with people like this one…
Another place I went to was excellent on san carlos…
Damn…

Convenient, fast and service with a smile. Great!

Friendly staff and great service. I have been using them for over 5 years now and they always come through.

FYI — I went to this store to send out invitations. They were a bit large (but normal weight), so I expected to pay an extra 17 cents for that. I was told they will cost 80 cents each (stamps were still 41 cents at this point). I said «Wow, really?» The clerk said «yes, it’s the size.» I didn’t want to make a big deal so I just paid. I went back the next week to send an additional 4 invitations — exact same size, exact same weight. The same clerk told me the cost was now $ 1.20 each! I said «Wait, I was just here last week and they were only 80 cents each.» So he looked up my purchase from the week before and said «Oh, you are right.» So I paid the 80 cents for each one. A few weeks passed. I heard from the guest of honor several times that «so and so didn’t get their invitation.» I confirmed the addresses; they were all correct. I had put a return label on each one; they were never sent back. A total of FIVE people did not receive their invitations. The guest of honor asked that I re-​send one of them, so I decided to do that from my office. Just to be sure, I put 4 stamps on the invitation. My receptionist buzzed me later to say «the postal lady is here and says your invitation only needs ONE stamp.» What?! At this point I was furious so I called the store. I got the clerk on the phone and told him the story. He said «We charge a mark up.» His explanation was not clear. I said «Really, you charge nearly a 100% mark up?» He responded, well it depends on the size and anyway, all of my customers know I do this.” Me: «Really, well you didn’t tell me.» Clerk: «Yes I did.» Me: «No, when I asked why they were 80 cents, you said because of the size; you never said, ‘actually it’s because I charge a mark up.’» I said «You really should disclose that in your signs.» He said «well it’s different depending on the type of mail.» Me: «You should disclose it no matter what. What you are doing is misleading to the public and illegal.» He ultimately offered to re-​send the invitations, but not for free, just without a mark-​up. Thanks, but no thanks. I will never use this store again and urge you to ask about the mark-​up before you pay, or just don’t go there at all. There is a real post office in the pharmacy across the street, they just have more limited hours and offer less services. I have never posted a review about a store before, so no, I am not just a generally disgruntled customer. I just felt that this was egregious and that people should be aware of the store’s practices.