Oreilly Auto Parts

So I entered the store in San Leandro and ask them to look at my car it would not hold a charge so the guy behind the counter after looking at my battery and such said he thought I needed and alternator well price the alternator’s he quoted a price a $ 475 including labor so being the person that I am I Googled alternator for a 2004 Jetta it was $ 79 so I took my car down the street to another auto mechanic he said it was a battery only so this guy tried to rip me off don’t ever go there the worst customer service ever and not very honest

Rude very unprofessional didn’t know what they were talking about she has no business working in an automotive parts store and supposably she’s the manager

The guys here care about their customers. Not only was I taken care of, but I observed Michael and the team take care of each customer that came in during the time I waited for tire device repair. They replaced my tire for a fair price and were swift in completing the work.

I like this Oreillys the guys working the Service Counter seem to know their Auto parts and tools. I needed a Specialty Tool to adjust the Headlight on my Whip White Beast .
So I jumped into my Whip White Beast and rolled to Oreillys and parked in the lot. I then rolled in and was greeted by the Clerk at the Parts Counter.
I told him what tool I needed and he looked it up. It was a special order tool. So they ordered one from the Warehouse in Stockton.
The tool arrived the next day and I rolled to Oreillys and picked it up.
Very Convenient.

Been coming here for a year now for certain parts regarding my personal and business vehicles. Never had a problem. Well stocked and everyone I have come in contact with seems to know what they are talking about.

Apparently these people aren’t trained properly when it comes to refunding a customer. Poor poor poor dumb fxcks. I walked out of there so pissed today because the dumbasses that work at this location don’t understand what a full refund is.
Back story to my review:
I had purchased and item at a different O’reilly auto parts store off of E 14^th. Lets just say I paid 15.01 hypothetically.
Fast forward to 2days later I had to return my item. I was driving home from work when I noticed this particular O’reilly on my way home. I stopped by waited for my turn and asked for my refund. The item didn’t fit my car so I was supposed to get a full refund right?
Well apparently not. Mind you I have my original receipt with me yet the Clerk and I don’t mind calling her out (Isabelle) she short changes me. So I kindly ask her where the rest of my money was and she tells me because the tax % was different (higher) where I originally purchased my part that I was only going to get back X amount of change as my refund.
Say whatttt??? So at this point I was blowing fxcking fumes and I hate being the person to makes a scene over a fxcking 1.03 short change so I walked the hell up out of there cause there were more customers and I didn’t want to waste there time be cause of my dollar.
Now next… I called corporate asked what there policy was regarding taxes and refunds. He said that as long as I had my receipt that it didn’t matter where I bought the item I was supposed to get the full amount back. (Thank you my point exactly)
So I got home and I spoke to the MOD of this store & told him about the situation he told me that if I wanted to go back that he would refund me the money. (Thanks but no thanks, the damage was already done when you don’t properly train your CSR’s how to properly refund someone. Plus I was no way in hell going to drive all the way back just to pick up a $ 1.03 left over refund. That would cost me more gas to go and pick it up)
To sum it all up. I do t know how many other people have be taken advantage. If I paid 15.01 for some things that what I expect to get back. Whether I bought it here or at an O’reilly in TX. As long as I follow the rules by returning my merchandise before the 14 I can return it at any store.