Rancho Grande Motors

Worst service employees I’ve ever been around. Very rude. After waiting two hours for my car to be done for a scheduled appointment that I was told on the phone would be 45 minutes to an hour, I told them I needed to go since it was over double the time I was told. I kept being told wait five minutes, wait five minutes, wait. Finally I said give me my car I need to leave. One employee pulled my car up half washed and didn’t say anything and walked away. Never been treated so rudely. Very disappointed in their service all the way around.

I bought my truck here three years ago and it was a good experience. I have had it services here since and they are always professional and friendly. The service staff is some of the best I’ve had. My truck is well taken care of by them and always comes out nice and clean even after a simple oil change.

After visiting a couple of dealerships down in So.Cal. where I live. I ended up at Rancho Grande Subaru in San Luis Obispo. If I could give them 6 star’s I would. They had a good selection, in fact I got the exact car I was looking for (color, options, etc.).
Sergio was friendly, knowledgeable about his product, and never pushy. On the contrary he showed genuine concern of our needs and helpfulness through the process.
Ken, in finance, is the absolute best. He is a really great guy. He walked us through the paperwork, explaining everything as we went along. Again without the normal pressures of buying a car. I can’t say enough good things about him.
I ended up with the perfect car with all the little extras that give me the peace of mind, of my purchase, way into the future. I got a really great deal that really surprised me. Nobody down here even came close to.
Last of all a side note. I am going to make the 100+ mile journey back to Rancho Grande Subaru for my first service/​oil change. Just to check in and say hi, and again thanks. It was well worth the trip north.

They finally came through with the complimentary oil change — and the new service manager apologized for the hassle — so they get another star. But what a hassle.

I was told to come in, and when I came in, after being ignored for 10 minutes while I stood outside in the cold, I was told, rudely, that I had not needed to come in, and that they would call me when my parts were in. A wasted morning in a busy schedule. Not happy.

We went into this without any expectations of making a purchase and just wanted to see if they could remotely hit the numbers we wanted. I gave a ballpark figure after a base model test drive (they understood we were strong on our desires and didn’t try to force an upsell at any point), and when we got their offer — I was floored. Having done the research, there was zero reason to have to haggle, the offer was better than I was hoping for! They came in less than anyone we’d shopped and were super cool with us leaving to check out another spot. I think they knew they were doing us a solid and would be back — and they were right.
Everyone was super cool, and also super supportive of one another — something I love to see because I think we’re all scared of car salesmen trying to work us and each other. The experience was nothing like that.
Very happy with our transaction!

Great service and great repairs at great prices!!! Best dealership to deal with locally! Many dealerships are snotty and rude in slo but this one combines old school manners with modern day convenience!!!

This is not my nearest dealership– but I searched their site online, we would be vacationing near their lot. I did enter the chat to ask, «No Encores?» I got a lot of questions, including my number– which I gave for text purposes explicitly. Within an hour I had a phone message. I texted back to answer more questions. The next day I chatted again & was asked when I could come in. I said, «On the weekend.» Went on Saturday & no Encores! After one salesman went & got the Internet guy– he claimed a third party handles their chats when they get busy-​sorry. Not cool.

Mr Wallace,
With all do respect, no one EVER reached out to me and I will be happy to show you my phone records. The only person contacting anyone was ME. I received ONE phone call and it was Joe telling me I would have to pay for towing to even have the car looked at.
It was a horrible experience and I have NEVER in my 20 plus years of being vehicles experienced such poor customer service or the desire to make things right with a customer.

This review is regarding the Service Team. Getting in for an appointment took two phone calls (sorry admin, that’s the minus one star). I brought my car on for some large & small maintenance. Small (oil change) and large (recall notice from manufacturer). My service advisor explained the details of a recall, how things worked, what to expect & who pays for what when. I think we can all appreciate deliberate transparency when it comes to auto repairs. It was not just my service advisor who shined– the shuttle drivers were engaged and going the extra mile. All puns intended! Even your car will shine because they wash it.
Up until now, I’d only experienced the service at Capitol H. In San Jose. Wow, what a nice change. They wash your car but act like its a huge favor instead of a positive service experience.

I always have a great experience buying cars from Rancho Grande. They have excellent customer service both in the sales department and service department. Everyone is so friendly, they always make me feel welcomed and appreciated as a customer. My last 3 cars have been bought from Rancho Grande. Their prices on used cars are the best around! Joe Ortega helped me buy two of my cars and he was very helpful and made my whole car buying experience very pleasant. I also really appreciated Tyler in the service department who always updates me when I’m having my car worked on and even set me up in a rental car when they had to keep my car an extra day. I will always come back here for any future car purchases :)

I highly recommend Rancho Grande Motors if you are lookimg for a dealership that cares. Daniel Azel, Joe Ortega and Jamal Afzali worked as an amazing team to get me the car of my dreams, a 2015 Hyundai Genesis Ultimate! There was no pressure.
Daniel explained all of the benefits of a lease versus a purchase. Financing was a breeze with Ken Southard. He explained all of the loan docs and answered all of our questions.

If I could rate lower than one star I would. I took my truck in for some service had an 8 am appointment I called at 430 the truck was being diagnosed the service manager was extremely rude and Condensending talked to me like I was an idiot that was wasting his time I will never go here again and I will tell everyone I can about my terrible and disappointing experience I’m in the construction service industry so I know how you should treat people and how to talk to people on the phone these guys need some training. Do yourself a favor and go somewhere else.

I took my elantra here because the transmission was very jerky when shifting. It would go one week and be fine and then the next it would constantly shift wrong. The first technician at Rancho Grande replicated the error the first day I took my car in. Then, for some reason they held onto my car for an entire week, oftentimes not calling me back with updates when they said they would. They had it so long that the original technician wasn’t available anymore so they handed my car off to someone else. That technician couldn’t replicate the error so I got a call 1 week later saying that my car was ready and that nothing was wrong with it. I told the guy to look back at the notes and then he decided to try flashing the computer. They tried to tell me that it shifted that way because it was the car learning and adapting to how I drive… what a disappointing experience. The car ended up shifting poorly again 1 – 2 weeks after getting it back and when I tried to schedule another appointment they could not fit me in that week.
I ended up just living with it for a while and then took it to the Temecula Hyundai dealership. They diagnosed the issue within literally 2 hours. It ended up being a transmission temperature sensor that was not working properly and I got my car back that day.

First time here because I needed a smog check done. Usually I wait for a trip home and go to a guy I trust in San Diego, but this couldn’t exactly wait.
Called in my appointment day becore, girl on the phone said 10am tomorrow. I rushed out of class to get here at 10am, didn’t know where to go exactly but asked a lady at the booth and she said my appointment was at 10:30am. Uh okay…
She said Gene would be with me in a minute, told me to wait around the side of the booth. It’s cold out and I’m just standing there waiting. It’s 10:30 and so now I’m just cold and irritated.
Talked to another employee who was much kinder and competent than the woman on the phone and the woman who told me to brace the freezing weather; he directed me to a waiting room with WiFi, hot coffee, and fresh baked cookies (thank god).
I sat down, comfortable seating, loved the amenities. Gene came right in and went over the procedure; included the $ 58.24 smog check, free tire pressure, and incredibly friendly attitude.
Took about an hour or so. Wait was fine and comfortable, I was able to get some work done.
Gene returned, told me everything checked out except for my break fluid– bit discolored and worth changing next time maybe.
I cannot tell you how many times I have been gipped into thinking my car was falling to pieces and being charged for services I did not request or apparently need, but this was not even the slightest case here, Gene was great! Followed him to the register, paid, they brought my car around and I left peacefully. Included a free car wash and they filled my windshield wiper fluid for free as well.
I highly recommend coming here, but one star off for the lady on the phone misinforming me and the woman when I first arrived whom sent me into the cold and held out on the cookies and comfort of the waiting room.

I have had exceptional service from Tyler
He not only went out of his way to schedule me an appointment but was so caring and helpful
It’s so nice to feel like a valued customer and even better to be greeted with Tyler’s friendly great smile.
Thank you so much

We went by this dealership this last weekend and we were treated as if our money wasn’t enough to bother the salesman…
We saw an ad on their website that offered a really good deal on a used Toyota Tacoma, so we stopped by. We had been thinking of buying a used 4×4 truck for a bit, got preapproved, and thought to start with this dealership first because of the ad. When we entered the lot, we were approached by a salesman, we stated our intentions and the vehicle we would like to see, and we were laughed off of the lot with two statements: when we inquired about the Tacoma we were told, «if you can find it I will give it to you for free;» and then when we further inquired about another alternative in our price range, we were told that we couldn’t find that there, and then he simply walked away. Well, Sir, Ford was happy to take our $ 30k+ business. I now know why no one was on your lot to purchase vehicles, and I have no idea why you are still in business.

Dan is the Man here! NASCAR FAST!
Was driving with the family on 101 and had to get our car checked out with the service department. Everyone was so helpful and Dan got us back on the road in record time!

I have had a horrible experience with a Chevy Cruze purchased from another dealer in North County. Rancho Grande took me and all my problems on and have tried their very best to help me above and beyond their responsibility.
Michelle and Dan in Service are awesome. Michelle knows me by first name and asks about my mom (whom she met once) and how her chemo treatments are going. She is always willing to help. Been great with me as I consistently break down crying on her because of my car issues.
Met Greg, a mechanic, and he took me on a long test drive and explained in great detail some funky things I was feeling with my Cruze. It was much appreciated and felt like he treated me with upmost respect and I felt like he didn’t talk down to me at all. Which is really hard to find now a days at a service department.
I just purchased a Hyundai from them a few days ago. Sales staff was great! Not pushy, got me into something that was a good value and was realistic with my finances. Praying we get out from under the Cruze very soon because of lemon law. But I am so happy with my experiences here! Glad I found them, in the middle of the night, after being stranded on the side of the road yet again by my Cruze.

Rancho Grande has been an AMAZING service department to work with. And I don’t give 5 stars to very many businesses. They have given us supreme customer service every time.
When I call regarding recalls or service, they already know what vehicle I am calling about, and are quick to pull up the history and get me scheduled for whatever maintenance or problem I need.
Even though I just recently moved, they are the reason we chose ANOTHER GMC dealer to service this car. Because they showed us that dealership service CAN be stellar, when we moved, we also picked another GMC dealership to have services done, and I can honestly say, both places have been amazing.
Way to go RGM!