Kiehl’s Since 1851

Came here looking for a under eye cream, I was instantly welcomed by one of the employees. He helped find what I was looking for. He also gave me a free moisture and oil level check for my face. Which is cool!
Even though I am not that impressed for their products, this store is neat and the employees look well trained and very helpful.

First and foremost, Faraz and the gentleman working with him this evening were both so pleasant. I use Kiehl’s products and they work, but with my sensitive skin changing, I do inquire about samples and they are always happy to oblige.
Today was even more special as I had these 2 gentleman working in sync, simultaneously to ensure that my sensitive skin product requests were met. I don’t know about you but I have entirely too many products that may work initially and then not so much or even adverse effects thereafter.
Every time I visit this location I have a more than pleasant experience. Everyone is knowledgeable on their products and more than happy to guide you to the light of healthy skin.
I have an old a$$ chamomile toner that I purchased from Nordstrom way back when (before the store front) and remarkably it still delivers.

I like their Calendula toner. It really works for my skin. I also like the fact that they have both online and in-​store service. Their Hillsdale store staff are very nice and friendly. I stopped by hoping to get a travel-​size toner for my trip, and since it didn’t come in that size, the lady who helped me gave me two samples for free — well enough for my 3-​day trip.

I’m super obsessed with all things Kiehl’s these days and I decided last night that I would take it back to the old school, cause I’m an old fool, who’s so cool. I have tested the waters with a number of wonderful products, but it’s time to get back to basics.
Facial Fuel with SPF moisturizer– This is where it all started for me about 8 years back and that was the first smart purchase.
Facial Fuel Energizing Face Wash for Men– It’s basically the best face wash of all time, so hey, I got that one too!
Kiehl’s Facial Fuel Sky Flyin’ Foaming Multi-​Gel– This magical formula will change your shave routine forever gents. I pressed the button on top of my shave gel the other day and it was painfully obvious that the bottle was empty. I pressed and pressed and pressed with hopes of more shave gel pouring into my hands; no luck. Got a bottle of this magic as well.
Travel Sizes:
Superbly Smoothing Argan Shampoo– Grabbed the bottle just to take a look and read «for Frizzy & Unruly Hair» which basically describes me and my hair.
Rare Earth Pore Refining Tonic– Had to check this out because although I am headed back to basics, the Rare Earth line of products are superb.
I strongly suggest that you head over and give this place a try. Gents, don’t be afraid to walk into a place like this and get busy with it. Ask questions, try stuff out, ask more questions and just enjoy the opportunity to take care of yourself. Heck, stop by just to checkout the monster motorcycle.

Great products and they will give you samples of things to try before buying.

I love the customer service here. The employee’s are very nice and greets you right when you enter the store. Kiehl’s has become one of my newest favorite skin care store and the products are amazing. Craig was a really nice guy who helped me at the register who also informed me about their promotions and deals. He also gave me a mini sample of the moisturizer that was paired with the face toner that I purchased. I love that the workers at Kiehl’s are understanding and don’t push you around like other skin care stores. Definitely my GO-​TO location from now on!

A solid store that is often overlooked. I found this location to be more quiet than the San Francisco locations, so that helps if you need some one-​on-​one attention. Ask for Faraz, he was fantastic!

I love many of the products Kiehl’s offer. I don’t love the customer service, though. Severely lacking. Fillmore Street store in SF must do more business because they are generous with their samples and really value customer service. You’re better off purchasing online or at the Nordstrom outpost a few stores down.

Great convenient location for the locals who can just walk over without bearing the constant traffic. Helpful staff, generous with free samples to help get you hooked on new products. My only complaint was that after purchasing over $ 200 here in the past week, I was told they couldn’t locate me in their rewards system because too many people share the same name and there is no easy way to look up my account information, so they just completely refused to look.

Discovered the store just last year and have shopped in here at least 5 times. Everyone is always nice and friendly. They are not pushy at all. I really like the staff and they have great products like Blue Herbal Cleanser for break outs and Cross Terrain Cleaner that I use as a shampoo and body wash. Their products are great for sensitive skin which I have.
I never had issues with getting samples too. They are usually generous about their sampling program. Rating them low because they don’t have samples means you’re cheap and probably a jerk. Go to Costco and see if you can get samples of skin care there. I hate people who whine because they didn’t get something for free.

I have been shopping at Kiehl’s for over a decade, and this store easily tops the charts of bad customer service. I dropped by the store to make a few returns, and while my experience last time was over the top (be sure to visit the really sweet middle-​aged man with great skin and spectacles), this experience was not. I let the salesgirl know that the two new eye creams I was using not only didn’t reduce my fine lines, but increased them — her conclusion: «if these don’t work, then you may want to look elsewhere». Funny, the Kiehl’s eye cream I was using before switching my routine was great… she would have known if she wasn’t so presumptive. Onwards… I go to grab a few more items, and the rude consultant leaves without letting me know. Who helps me next? Someone ruder.

I have been looking for a good eye cream for a long time. I really like their Creamy Eye Treatment With Avocado — it moisturizes my eyelids and undereye areas well. The avocado oil does create a subtle green hue around the eyes right after application, but it is only temporary. With the winter dry weather, I was also looking for a good facial cream. Their Ultra Facial Cream is very light and non-​greasy — it feels great on my face. At the end of the day, I almost do not want to wash it off! Lastly, I bought their Crème de Corps Soy Milk & Honey Whipped Body Butter. The texture is cool and different — never used whipped body butter before. Things are on the pricier side (shampoos are $ 48?!), but overall, I like Kiehl’s because their products work great and are not too fragrant. No itchy/​scratchy/​runny nose Unilocalers here.

Very nice customer service! The sales man there was very helpful and patience with me; I enjoyed shopping at this Kiehl’s store.
He gave me some samples to try as well. I will def. stop by when I am near next time.

Wow! I am so so so happy that Kiehl’s has finally blessed us with their fricking presence! It’s about time! What is greater is… Every associate I spoke to or asked a question to, was so helpful and forth coming! They were very knowledgeable about the products I asked about, they asked me in depth questions, I never felt like they were pushing me to purchase anything and when I left, I knew that I would be back!
I have been getting my Kiehl’s shampoo/​conditioner (and whatever else I got at the time) on the website for 2 or 3 years now and I am just so happy I no longer have to pay shipping & handling fees when getting my stuff. And I can try things, smell them, see them and etc before purchasing. Just great!
The two who helped me were Louise and Moses (spelling?) — They were great and I look forward to seeing them next month or so when I run out!

Dear Unilocal Journal,
It was about time there’s a Kiehl’s location at Hillsdale. I guess the mall is moving on up. On the other hand, I was looking for the crème de corps light weight body lotion with SPF 30. I didn’t find it, and nobody came to my rescue this trip.
I saw the associates proving some great service to people while I was inside. I was not one of those people. I got to look around for what I was looking for, didn’t find it, and went back to wait for my table at the Cheesecake factory. I guess I’ll just have to purchase online. I’m definitely willing to give this place another shot though.