My husband and I recently moved to Santa Fe. One of our favorite shops is O’Farrell Hats! The custom hats are beautiful and expertly fitted to your head. We love Cindy who knows hats and what hat shape is best for you. Wonderful hats and service!
Bonita M.
Rating des Ortes: 2 Phoenix, AZ
PRETENTIOUS. Feel like they are checking you out when you walk in to see if you are worthy. Have the money and will spend it elsewhere. Was looking forward to shopping there.
Dennis D.
Rating des Ortes: 1 Phoenix, AZ
My experience in your shop today was less than stellar. I got measured for a hat but you can chuck that piece of paper.
Travel T.
Rating des Ortes: 1 San Francisco, CA
I love wearing hats, if I can wear them all day every day I would. So when I come across a custom hat shop anywhere on my travels in the world, I’m all over it… so would the owner or sales staff, normally. I know what I want and if you can make it, I’m buying it. Regretably, there was no customer service or any type of sales to speak of… a man that timidly helped was seemingly not interested in selling to a very willing customer As if he didn’t want or care for a sale! I realize that they may have exclusive clientele that support their business… but why be open to the public in a very tourist location if you would be selective with your service or approach? Disappointing and an eye opener…
BH S.
Rating des Ortes: 2 Santa Fe, NM
I went in to purchase a hat. Store employee(fat lady) was so rude and snobbish, and the other employees were in a long drawn out conversation I was never assisted so I walked out… and took my money with me.
Paul S.
Rating des Ortes: 5 Santa Fe, NM
My hat needed some reconditioning and while it is of good quality, it is not an O’Farrell, they were very happy to assist me anyway and while I was there looked over their large stock of ready made hats. They have a huge variety of styles and colors as well as a great selection of hat bands and other Western items. The store is worth a visit and the folks that own it are really nice, friendly people that know a tremendous amount about hats. Very worthwhile!
Niles W.
Rating des Ortes: 5 WOODLAND HLS, CA
I bought my first O’Farrell hat back in 1995. I got my second one sixteen years later. I bought pure beaver and paid a thousand dollars for it! The second pure beaver hat was discounted because, even after twenty years, I was a returning customer and they still had my head shape/dimensions on file! This shop is UNLIKE any other in terms of: courtesy, expertise, prompt communication and honesty. By the way, a pure beaver hat can be worn in the rain, is soft, lasts«forever». I wish I could afford a new one of a different shape every year. And that’s another thing — shape and style. Whatever you can sketch on paper or show them via a photo or whatever… they can and will make it for you!
Bought a hat here 5 years ago. Kevin measured for the hat using a jig that punches out a small card to be used for future orders. Looks like his son Scott has taken over the business. Although I don’t abuse my hat, these are real working hats, it’s easy to see why people like these, never had a more comfortable, and stylish hat. They make quality hats, and do everything you could need for cleaning, repair or reshaping in the future. While in Santa Fe I picked up a few stampede cords, maybe next time get a horsehair belt.