Santa Clarita Vision Center

Dr. Umemoto is very thorough and is the ultimate professional. She always takes as long as we need to dial my prescription in. I have been seeing Dr. Umemoto for twelve years and my vision has never been better.

Such a great experience. The staff is very friendly and very knowledgeable. The opticians are very efficient. Front desk girls are very sweet. My glasses were there so fast and I love them.

Very easy in and out and excellent offering of services.
The doctors are great and the staff is helpful and courteous.

This was my first time going to the SC Vision Center. Dr. Tsang is wonderful and I really liked him (highly recommend!). If I were to rate only him, I’d give him 5 stars. So what gives? The glasses are priced high for the quality. Also, when I was speaking to the technician regarding ordering my new lenses, I had no idea I was being upcharged for the lens material + some coating on the lens. I was never asked if this is okay or if I approve of these charges. Luckily, I asked the technician if the coating is necessary ($ 155) and was told no; I had this charge taken off. Still, I was charged ($ 55) for the lens material. The next day, I called my insurance to inquire about my lens charge to only be told by my insurance that they used a better quality lens for my single vision glasses (w/​o my approval/​knowledge). I didn’t appreciate that. The reason I went to this location is because I recently moved into the area, however, I’ll drive the 20 miles and go to my old doc next time where I feel like their staff are more transparent in in their billing practices. Live and learn.

Hey everyone! This is my first review but the staff at The Vision Center was so great that I had to write about it. I came in for my first contact lens exam and everyone was so helpful every step of the way. Dr Umemoto was very thorough with the exam and the girls at front desk were so polite especially Patty. She even got me an extra set of contact lenses to try out. I’ll definitely be back to order a back up pair of glasses as well.

Very helpful young man assisted us with our frame selection today. They took our insurance and gave us options with the coatings and within twenty minutes we were done! Only minus one star because they LOCK all the frames and we had to request the staff member to open them. Seriously, if inventory loss is hard to control, put magnetic strips on them or something. Don’t make it difficult for your clients to try on the product. Other than this, very happy with our experience.

Have been coming to this place for over 2 decades. And usually good service. Recently I called the office to request to have my eye prescription emailed too me. At first girls working the office seemed on it. After 3 calls to attempt to get the email sent over I ended up having to drive over to pick it up myself. All three calls I made it clear that they got the email correct. K as in King, P as in Paul…
Anyways, When I go into pick it up, my face was painted with frustration, I wasn’t hiding the fact I was upset that I had to drive over to pick it up. I get my prescription, and even though I really didn’t want to, ordered a new box of contacts, only because I needed some asap.
What upsets me is not a single apology. I think if a customer calls in 3 times because of not getting what was requested, maybe a follow up call to see if the email was received would be good practice.

My first visit I took my daughter in for a check up and it was fine they were able to see her right away and they were polite and attentive the second time I went it was horrible. I was mistreated by the lady named patty. Any questions I had she was short with me, she had made me feel uncomfortable to be there by her rude tone and body language. They should treat their customers with respect, all the time not just when they feel like it.

I had my first appointment at The Vision Center in April 2015. My appointment went smoothly, and I have no complaints about that. What I will complain about is the fact that I had to make another appointment to see the eye doctor just to pick up my contacts. And because the eye doctor was booked up, I had to schedule the appointment out 2 – 3 days after my contacts had been delivered. What happened to seeing a technician? I’ve worn gas permeable contacts for over 10 years. I don’t need to see the eye doctor a second time. Then they made me schedule another appointment after that one to make sure that my contacts were working out for me. Needless to say, I skipped that appointment. Seems as if they like to schedule a lot of unnecessary appointments just to be able to bill insurance. I don’t plan on going back there for my next eye exam.

The doctors and staff at Santa Clarita Vision Center have been taking care of me for nearly 20 years. When my contact prescription changed, they gave me a free loner pair until my order was in. Competitive pricing, super friendly. They always ask about my family, just a great and personable experience every time!

I have been a client at The Vision Center since 1998. Carol and Wayne and everyone on the staff are AMAZING! Friendly and helpful, always ready and able to address any and all issues regarding lenses and frames. I WILL NOT go anywhere else to get my lenses done. They are the best!

I was going to the bank (Chase) to make a deposit, and saw the Vision center next door.
I was leaving the next day to go to new York. I had a broken pair of glasses and all I had was a pair of sun glasses. I have never been to the Vision center prior. The front reception staff was so nice to me and they sat me with the optician (Edie). Edie spent some time and fixed my glasses. Then I met Carol, I believe she is the regional manager who was visiting the store. I told her that her staff was awesome and that now I can go to New York with more than sun glasses. I went to pay up front and they said «no charge» Really!!! Who does that today? I will def start going there and spreading the word. Customer service and a little kindness go along way! Thank you guys!
Sincerely,
A new loyal client
Eric E.

They came about and will own up to errors even if not there fault. They won me back.

Recently I had the worse 2 experience ever
I’ve been been dealing with them since 4 years & recently when it was my annual check no one called to remind me as they used to do and to be a great customer service oriented, super friendly and I never thought of changing them. When I went to do my test & after I was choosing the frame which they are very limited the gentleman wasn’t patient at all to a point the time I was still checking he literally said r u done & if u check anywhere we will get u the same & that’s what I did then I called him about the model he said we don’t really deal with this brand & we have a new collection in if u wanna come & check. I went & supposedly they close at 5:30pm, I was there at 5:10pm & the receptionist told me someone will help me. I waited for 10min till 5:20, then she was talking to me from behind her desk in front of other customers. Saying that most of the employees left & she still have one & then she walked to me saying I don’t think u can make it that quick. I said so u mean u can’t help me & that’s what I understand & regarding time I can make it & I know what I want. The other employee came she she said can u make it that fast? I also told her that yes I know. I realized that they don’t have any customer service anymore and trying not to help and get me out of the store during their business hours. The time 20 min was enough to give a better service for a customer that been dealing with since 4 years.
NOT RECOMMENDED ANYMORE TILL THEY TRAIN THEIR STAFF FOR A BETTER CUSTOMER SERVICE !

Love The Vision Center and LOVE the staff. Every time I go in, everyone is kind, accommodating and knowledgeable. Wayne is THE BEST! He gives me great information about everything, and also allows me to try on too many pairs of glasses until I find the right one. Ever since I got them a) I can SEE! and b) I get compliments all the time. Highly recommend coming here!

The technicians in this vision center are so helpful but the receptionists are so rude especially Patty… no knowledge about customer service or probably just her nature to be rude!

It’s been four years since I said I would update? Wow, go me! OP will deliver. I have been going to The Vision Center every year since I wrote that review, and I am happy every time. Good selection of glasses, friendly doctors, and nobody minds that for some reason, that test where the blow a little puff of air into your eye makes me laugh hysterically. Trying to get my husband to come here and stop wasting his time at Lens Crafters.

We go every year. Nothing to write home about really. Dr Umemoto is right on w my script though. Had some mixup with a prescription there couple years ago. She had written me a new prescription for contacts, and then had no record that she had done it. It was a mess. She didn’t even have any recollection of writing the prescription for me.
Never buy your contacts there. They are MUCH cheaper at 1800 contacts. And one 800 contacts will also match any price. I would not buy glasses there either. What we usually do is go up to Walmart, buy the frames, and then take them in to the office and have them use those. I saved 200 $ on frames this year for just one of us! Their selection of glasses for kids is ridiculous. We do have insurance, but they have their glasses priced so high that the co-​pay does not even make a dent in the total cost.
Do I recommend this place? Yes — If you want a good eye exam. If you want to buy glasses and contacts… Absolutely not. Way too expensive.

I went here to get my very first pair of glasses and was very pleased. All the staff were looking to help me and they even ordered a very specific style of Ray Bans for me. Wayne was so pleasant in helping me through the whole process, I can’t wait to see them again for those lenses that turn to shades in the sun.
I recommend everyone!

Professional, family atmosphere, very informative and helpful. Dr. Umemoto was very thorough, friendly, and she even stopped to explain the photos they took of my retina, which I found very interesting. The girl at the front, (Diana I think) was helpful with my insurance (VSP) and the Optician (Wayne) went over more than a few scenarios in order to save me the most money between contacts and glasses. Not only did he get me a great deal, the glasses he helped me pick are awesome. Even the manager, a cute older lady, helped with some of the insurance stuff and shared some funny stories from her life. That kind of interaction really made me feel at ease and very welcome. I will recommend this office to anyone.
Don’t put too much stock in the bad reviews on here, the people writing them sound emotionally immature and probably not intelligent enough to understand that there are rules as well as exceptions in any business.
Definitely go here!