Downtown Dog Lounge

I recently had some really bad experiences at DDL– staff seems disorganized, confused and under-​trained and a certain staff member was very rude to me. I recently sent an email to management and received a fast a courteous reply that made me feel as though they took my concerns seriously and are actually working to improve the customer experience, so I am giving them another chance.
The dogs seem to love it there and are loved by the staff (many of whom are very kind and friendly). If you can put up with the hit or miss feeling you might get every time you walk in and have to deal with a different staff person (who may or may not be rude and under-​trained), then this may be an okay place to bring your dogs. If your dogs are in need training, Allie the trainer is excellent. They also sell high-​quality dog food and a small selection of leashes, collars, harnesses, and bones.

We were regulars at Downtown Dog Lounge for years. Both of our dogs went on a regular basis, received, training, and grooming services. I recommended the DDL to everyone I knew. And then about a year ago they fired the manager and eventually let go of our dogs favorite trainer. At the same time my dog Daisy was attacked by one of the dogs at DDL. She was terrorized and refused to leave our house. Daisy would shake uncontrollably. I called DDL to find out what happened. They had the manager from the other store call me back who had no reference points of what happened to Daisy. I specifically asked for someone in charge to call me. I also emailed the owner of the company. It took the owner almost a week to call me back. She really didn’t care that Daisy was traumatized nor did she have any explanation for what happened. It was heartbreaking to leave DDL. But It took us close to six months to get Daisy to walk more than a block from our house. Beware of taking your dog to this day care. They only care about making as much money as possible and not about the dogs in their care.

Terrible place to leave your dogs.
We’ve taken our mutt to DDL on Elliott a lot — finished a 20 day trip pack and then started taking her to the Capitol Hill location (bought another 20 pack) when my wife was working over that way for a while. Our dog started acting strange after leaving there (I wish we would have recognized it immediately and stopped taking her) but brought her back a few more times. One day she came home missing a piece of her shoulder. We never brought her back to the Capitol Hill location and resumed going to Elliott, which is a great operation. The staff there noticed she was more skittish than before and I told them what happened. They were good enough to transfer her remaining days from the Cap Hill location to Elliott, and we still take her there.
The Capitol Hill location features unfriendly staff and they don’t adequately supervise the dogs. Take your dog to the Elliott location, that place rocks and is worthy of five stars.

I’ve used DDL for vacations a few times in the past. Haven’t had any problems except for my dog stinking (which other reviews have mentioned).
However, their boarding prices have jacked up to the point of being silly and I can’t justify the expense anymore. Will try my luck with local sitter services and Rover.

I used to bring my dog here weekly for training and daycare, plus occasional boarding. It was worth the expense to have my dog come home more obedient and tuckered out. Even though my dog is an escape artist, they knew how to manage her and keep her in the puppy pen.
Now, I am making the decision not to bring her back to DDL. They have let go of their trainer and somehow simultaneously raised their prices. Now when my dog tries to escape, she gets «put up» in a crate for a break immediately. She spends almost no time playing with the other dogs, and almost all of it crated. I could crate her at home, and for much, much less money.
When I picked her up most recently, she had green tears and eye goop on her face and was so thirsty that she ran straight for her water bowl the minute she got home.
I fear that the treatment of my own dog is actually indicative of the lack of concern and care that the new DDL has for most of the dogs in their charge. I’ve heard many stories of many mistakes and attempts to hide the mistakes from the dogs’ owners, to the dogs’ detriment.
I am going to find any other place or person to watch my dog from now on. It’s just not right to leave her there. And I certainly can’t explain *paying* them to leave her locked up alone without water or attention while she cries all day.

I’ve been taking my dog here roughly once a week for the last 5 or so years to keep her socialized since she’s an only dog. I go to DDL primarily because the location is super convenient, but the prices have been increasing so fast over the last few years it will have to be a special occasion thing now. It used to be $ 25 for a full day, now it’s more than that for a half day, and $ 40 for a full day. It feels excessive considering the play area is just linoleum floors, no outdoor area, no special potty area.
For grooming I’ve only done baths with nail trims & ear cleaning (on a short haired dog). It’s usually solid and totally worth it. Once in a while the ears aren’t fully clean afterward, but overall the grooming has been great.
The people are usually very friendly, there is a lot of turnover though.
My dog always seems excited to be there, and seems to have a good time, but the prices are getting out of reach.

I will not be back. I was not happy with the grooming at all. My Bulldogs folds were still filthy after the bath. I could have done better myself. For $ 45.00 I expected a perfectly clean bulldog.

My pup absolutely loves it here. So far we just do doggie day care, but will probably look into some training in the near future. I love the web cam so I can check on him anytime, and I love how relaxed and tired he is when we get home. Super friendly staff as well. Highly recommend!

These high-​volume doggy daycare centers are all the same. High turnover rate with the staff (they’re paid peanuts and have minimal experience with animal behavior), very disorganized, and overall a very stressful environment for your dog. I never receive confirmation calls for grooming appointments, and my dogs frequently look like rats afterward. (I live nearby and I’m lazy, which is why I return.) I feel nervous every time I drop my dog off.
I’m a vet tech with pals who have numerous horror stories from places like these.

They treat my boy, Milo, with love. I take him in for a bath and he comes out clean — ears and all. They even tell me how great he was during his bath. They say they love him. I believe ‘em; and the friend of my friend is most definitely my friend. Thanks, DDL, for taking great care of my golden boy.

We’ve brought our girls to the Denny location about 4 times now. This is for the full fancy grooming we had for Stella about a week or so ago — she looked great! So often we’ve had groomers who left her with scissor marks in her coat or even cuts on her pudgy tummy :(
Barb was the pro who took care of Stella and she did the most fantastic job — Stella was prancing her way home with pride! Great haircut, trimmed nails and adorbs little feather + rhinestone thingies in her hair!
We will absolutely be reserving time with Barb in the future!
*Plus, there are always hilarious dogs to watch when you drop off/​pick up your pooch.

These guys do a great job. They fit my dog in when they were busy and did a great job at contacting me back quick for pick-​up. Idk if I could leave him with the boarding crew but that’s because I get nervous for him. The dogs that ARE boarded seem well taken care of and chill. Same staff around most of time. I’m am new to town, and this is a bit pricey Especially when they don’t quote you on a price without having to ask myself (4 Stars).But my dog looks like $ 1,000,000

My baby has been going to DDL Denny way since she was 2 months, though we stay in Bellevue we prefer this over any day care as they have understood special situation like 8 week old puppy does not have all vaccine and cant be left at home. Pixel my 8 month old poodle mix has been to other day cares since we were looking something close by and every time anything happened the other day care was like we cant keep her as long as she have her cone on.
And DDL always understood our need and they treat Pixel like family… kept her in a separate area paying her due attention… I n my husband work full time so if it wouldn’t have been for DDL… I don’t know how we would have managed.
great place for puppies, great groomers and wonderful staff.

We’ve used the Capitol Hill location for grooming a few times and there was no problem but the last time we went we were convinced to upgrade our puppy bath with the spa package ($ 20 + $ 17) for an added nail filing, teeth brushing, conditioner, bandana, and toy. They couldn’t clip his nails (comes with the bath package) OR file them which is fine (though it’s never been a problem in the past) but they charged us the full price. We tried to ask about it but in the end nothing changed and they sent us off without the bandana or toy either. By then we didn’t care enough to ask for them. Two stars because not all our experiences here were terrible but we won’t be back.

Place is mediocre at best. Not super clean/​organized or friendly. High employee turnover which says a lot on the inside end. They crated my dog quite often without telling me and one employee let it slip when I asked why I couldn’t find him on the cams. I do however recommend the Elliot location which is where the balance in stars come from– Elliot gets 5 and Cap hill gets 0

These guys are great! I bring my 14week old puppy in and they give him so much love! They take him on walks and they play and cuddle with him. I’m so glad we chose this daycare!
I would say the only downfall about the daycare is how pricey they are. Otherwise I love downtown dog lounge!

Seattle Downtown Dog Lounge has been a great daycare service for our Frenchie. Flexible and friendly, the staff offered additional walks free of charge to help with potty training, and quickly recognized when our little guy was ready to play in the big dog pen.
The staff does a great job providing daily updates for visits, and it doesn’t hurt that they have a live webcam so you can check-​in on your pup 24 – 7! We are so glad to have found the Downtown Dog Lounge, and would recommend them to any dog owner!

I found myself in Downtown Dog Lounge after my normally offer friendly office needed the pups it for the day. To avoid busing hone and then back which would have taken two hours I walked up to this dog daycare, records in hand, to see if they would be able to help me.
First of figuring out the right door to go in is a bit confusing at first. Then when I get inside I’m greeted and asked what I needed. I mentioned needing daycare and once they heard my pup had not been in before the greeter went cold and rigid. Her body language was quite defensive as she informed me that was not possible.
They offered no alternate suggestion until I began prying. It turns out they could put her in isolation at an extra cost?! This seemed absurd and I declined. At this point the last just started at me until I leave. No offer to set up an appointment with an evaluator another day and no concern for my situation.
I am preparing to start as a greeter at a dog daycare and her behavior would get me fired. I never got to see the place and I won’t be back. The pour service and lack of concern where a breaking point for me.
Worst thing is a friend recommended them. I think I will seriously discuss with that friend about moving their dog to a better daycare if that’s the service one receives.

We don’t have kids so our dogs are like our babies and finding a place where they could stay while we travel was SO important! We’re so glad we found DDL!
Our dogs are not particularly easy to deal with– Draco is an escape artist and Griffin was recently adopted and is very shy, but it’s always SO nice to walk into DDL where they immediately know our dogs AND are excited to see them!
Prior to this most recent visit to DDL for boarding, Draco had a lump removed from his leg and needed antibiotics once a day. DDL didn’t even bat an eye when I mentioned they would have to give him medicine. Griffin often likes to find a corner to relax during the day and they always make sure he has a soft little bed to lay on instead of the cold floor.
All this to say that they go above and beyond to take care of my two little guys! Draco and Griff always come home looking happy and well-​cared for. We’re always given pictures of them from their visit and they go right on the fridge– it makes me feel so good to know that when we can’t be with them, they are getting the love and attention they deserve. It’s definitely great to have that peace of mind!

First of all, let me just preface this with:
THERE’S A SPY CAM, PEOPLE. YOU CAN WATCH WHAT YOUR LITTLE BASTARDS ARE DOING ALL EFFING DAY!
I know I did. Every day of our trip. That’s right, I spent a good cumulative few hours each day spying on Loki & Ed. Why? BECAUSE I COULD.
So there’s that.
Emily is fantastic. FANTASTIC. She’s friendly, funny, and truly loves her job. And the dogs love her. LOOOOOVE her. Plus she sent us photos of our dogs while we were away. WIN.
The place itself is pretty big, with plenty of play space, lots of dogs having the time of their lives, and really friendly staff.
When we got our little dudes back, they smelled clean and pretty, thanks to the groomer (s), and were sufficiently worn out.
Thank you, DDL, for taking stellar care of our dogs. You guys rock!