Swarovski

I do like this location and store. Marco helped me as well. I also found him to be very pleasant and helpful. The only thing about this location is it seems to be a smaller store, so it can get more crowded which can make getting close to the cases to view the items a little more difficult and also one might have to wait longer for help because the store can get busy. All in all, it’s definitely not a location I would avoid by any means. Just be patient if the store is busy and they will get to you.

Stopped in late in the evening a few minutes before they were going to close and Marco helped me selected a necklace and earring set for my wedding. He was very patient and didn’t make me feel rushed. He clearly understood what I was looking for. Thank you, Marco for making this experience pleasant and easy. If you stop in ask for Marco!

If I could give this place zero stars I would. Unfortunately that isn’t an option. My mother and I have been shopping there for YEARS and have spent tens of thousands of dollars shopping at Swarovski. We recently moved from Beverly Hills to Sherman Oaks. When I found out there was a Swarovski here, I was ecstatic. I will not ship at this location ever again. Upon arriving in the store we weren’t greeted, and one of the ladies working there was so unbelievably rude that if the bracelet I bought wasn’t hard to find I wouldn’t have even gotten it. The manager was very rude and talked to me as if I had no idea what I was talking about. Do NOT waste your precious time and hard earned money at this store.

I have never experienced customer service as poorly as I did last Tuesday, June 2^nd. It was around 6pm and there was a male working in the store. What I needed was simple. I simply needed to exchange a ring I was given as a birthday gift for a different size. Oh my gosh! Basically I had to coach the employee how to do basic interaction for an exchange. He flat out told me «we don’t have your size». I was puzzled because he didn’t even know what size I would need. I had to ask him things like «umm, shouldn’t we measure my finger first?» When I then went on my own and looked around the store and found my ring in a size that fit I said, «can we please find out the size of this ring, because it fits». He then said, «ya, we can do that, but that’s not the same ring as yours». OOoooh it’s not is it??? I had to then grab my ring from the counter and hold it up in front of his face. To which he casually said, «oh I guess it is». He could not have been more disinterested in assisting me. Then I inquired about possibly just ordering the correct size and have it sent to me. He replied «we don’t do that, I mean if you want, I can call another store for you. If you want». Oh excuse me, I wouldn’t want to inconvenience you from doing your job sir! So I said, «yes I would like that». He called another store and then without even looking up at me said «ok, ya, they will hold it for you until tomorrow». He never looked up at me, he was still glancing down at the phone pushing buttons, so I thought he wasn’t finished. Maybe he was looking up an address for me? I didn’t know, it was odd. So I waited 30 seconds and finally asked, «is there anything else I need for the exchange??» He then was like «no your good, they are holding it for you until tomorrow». I was like «I didn’t know? You’ve been playing with the phone I didn’t know we were done here!» At this point there were other customers in the store. They saw and heard our interaction and on the way out I just shook my head. My husband even said as we left, «I have never seen anyone so unprofessional». Such a shame. I love Swarovski. However, I did get some peace of mind after seeing this appears to be a common thing judging by all the bad Unilocal reviews. Turn it around guys! You’ve got great jewels, now get the customer service to go with it!

Today, my mom and I came to return two crystals we bought. The guy at the register Luise who clearly has no idea how to use a register attempted to do our return. He agreed to give us 98 card and the rest cash, because that is how we paid. Instead he put all the money on the card with no cash back. After explaining to him what he did wrong another worker, named Andia began yelling at the guy for his mistake, turned to us and said she cant do anything. After arguing for a few minutes she went to the back and contacted another store manager to learn how to void. Aren’t you supposed to know how to void transactions when you start working? She comes back saying that their stores don’t void transactions. In what world is that true? She said they’ll give us a call, kept our receipt and sent us on our way. I had to remind her that she didn’t even take our number down to call us.
DO NOT GO TO THIS STORE! Its not the first time we have had a problem with her. She tells us we cannot exchange without a receipt and tells us that every store has that policy, that same day I went to another store and they exchanged for me without any problems.

Well all the reviews are true! I went in there and this stuck up sales lady named «andia» just glanced over at the box and said «we don’t return figurines without a receipt!» Um well i didn’t want to return I want to exchange for something more expensive! She rolled her eyes and walked away. Than Kevin came out and she made a quick dash to him so she can whisper something in his ear and he looks up at us (obviously it was about us!!) Thank god for Kevin who is probably the nicest person there! But he explained the policy change WITHOUT rolling his eyes!
I went with my mom and my aunt and my mom was browsing while I was talking to Kevin and that stuck up Worker comes to my mom and goes «can I help you? The store is now closed» seriously??? Ur gonna ask a customer to leave??? I wish I can give this place no stars but unfortunately I have to choose at least one! Go there if you want andia to roll her eyes at you and give you attitude while helping other customers! Clearly she doesn’t know what customer service or politeness is!
*Been over two weeks manager has yet to call me back
*it has now been a year and no manager has returned my call lol ridiculous

Every time I have visited this location the sales associates have been rude and have a bad attitude. They also give me the wrong information, they are just straight up idiots. BUT… to be fair I have only spoken with two different girls who work there. I wish I knew their names I would call them out. One of them was a kind of young over weight girl with black/​dark brown hair hanging/​leaning around the store like it’s her hangout pretty much rolling her eyes when I asked her to look at something and the other time I visited I asked a young curly haired girl about a necklace, she gave me completely wrong information. She told me this necklace was «discontinued»…I went home that night and bought the necklace online from the swarovski website. The manager there must not be good if he/​she hires these kind of sales associates to represent the store.

The sales lady had the worst attitude ever. I will never step foot in that place again. She was horrible. No wonder the store was empty

I can offer more support to Yun K.‘s review regarding customer service via 1 – 800 number and internet/​online customer rep department. The Swarovski customer service reps do not care to help you. It took 5 days for them to get back to me; offered no solution to my issue (damaged packaging that was embarrassing to give; will have to use other gift wrap). They apologized in the email and said if I had any other concerns, to call the 1 – 800 number. I expect more from a company who charges a lot for their ‘quality’ products.

DO NOT SHOP HERE!!! THEY HAVE MAJOR ATTITUDES AND DO NOT COMMUNICATE IF THERE ARE ANY ISSUES.
I visited the Swarovski store in the Sherman Oaks California location on March 30, 2012 to make a return. The store manager was called out to approve the return and I was told immediately «I am the store manager and NOTHING is returned without my approval».
Her power trip continued. I called the 800 number and left detail on the visit as I was very upset with the «service». The operator stated the district manager should return my call within a few days. It has now been over a week.
The store manager is Nirali Saraiya. She was either having a seriously bad day or she is normally rude, I hope she is not normally like that. She walked out from the back office with major attitude. The first thing she said was nothing gets returned without my approval. She at one point looking over my receipts and even stated she does not understand what she is looking at. REALLY??? A store manager does not know what a purchase receipt with a return receipt look like???
For her to «educate» me about who approves what in the store was not needed, appreciated, nor warranted. Do I seriously care what happens within the store? Do I work there and need to do as the store manager says? She needs to be trained on the receipts of Swarovski, she clearly does not understand how to read the receipts (how stupid does that make Swarovski look?) and what customer service is suppose to be. She is not doing me or anyone else a favor by being there.
Overall, I was trying to return an item that was over the 14 days. I was unaware of the time frame. I understand if she was not WILLING to do the return, however I do NOT UNDERSTAND HER ATTITUDE.
I now have a very bitter taste in my mouth of Swarovski, the store, the lack of customer service in both the store level and the lack of communication from the district level, and the product.
GO TO THE SHERMAN OAKS IF YOU WANT TO GET ATTITUDE.

I love Swarovski, the Sherman Oaks store is great because it’s right by my house and they always have what I am looking for.