US Post Office

There are no positives about this place. Unilocal forces you to choose a minimum of 1 star. 1 star is too high of a rating.

There are very few redeeming qualities to this Post Office. The line was out the door as closing time neared when I got in line. I soon discovered why. There was only one clerk whose working speed was apparently set on «Slow». The employees also appeared disinterested and were not friendly when taking packages for mailing. This place needs to be staffed with more people, to have better management, and to get more friendly faces for the front end. Go to another post office. You’ll probably save time and come away happier.

I doubt a one-​star review is going to keep people away from their neighborhood post office, but, if nothing else, it will allow me to vent my dissatisfaction at the horrible service I’ve received at the hands of the absolute morons at 8653 16^th Street.
Yes, the lines are slow and the customer service isn’t friendly. And calling on the phone takes forever, and if they do answer they aren’t very helpful. That’s to be expected at most post offices.
I moved and filled out a mail forwarding card, like you do, and gave it to them a good month before moving. Got the confirmation and everything. About a month after my move, I realized I hadn’t received anything with the yellow forwarding sticker. That’s when the fun began.
I called the post office and they told me IT WAS MY JOB TO INFORM BOTH MY PREVIOUS AND NEW MAIL CARRIERS THAT I MOVED, AND WHAT MY OLD AND NEW ADDRESSES WERE. That’s a true story.
I’ve been moving my whole life and never had to do that. And a quick call to the national post office verified my suspicious that my local clerk didn’t know what she was talking about. Moron.
A call back to the post office – it probably would’ve been quicker to walk there and wait in line – and the clerk once again told me I had to contact both mail carriers. She couldn’t do it for me, either, even though (I assumed) they would work in the same building as her, as I moved within the same zip code. And she kept insisting that mail forwarding was a SERVICE THAT THEY OFFER, like it was a threat, or that I was asking them to do something other than asking them to deliver my mail to my home. Whatever.
I managed to track down the mail carriers. The new one was easy to find, as he spends a good 40 minutes in our building daily, watching videos as he recharges his phone. The other one was hard to track down, as he was never around – only his fill-​ins.
I finally tracked the original carrier down and asked to open my old mailbox – lo and behold, it was stuffed with my old mail! Not all of it, certainly, but probably 3 weeks’ worth.
Since then, I’ve filled out another change of address/​mail forwarding thing, but that didn’t work, either. Christmas cards went to my old address; the new tenants wrote «no longer at this address» on the envelope; the cards went back to the post office; they put on the yellow forwarding stickers; and I got my cards a month late.
But that’s only what I *know* about. There are at least three paychecks I never got; they never got forwarded and were never returned, either. And now I’m wondering if my tax forms are lost in the mail, too.
I filled out an online complain form, which promised a response from the USPS within three days. That was a month ago. Still waiting to hear from them.

I visited here again recently. The manager/​supervisor and clerks didn’t recognize me from the last time (I have changed my hair color since then and it had been months). Anyway, I am still shocked by the bullying, rudeness and verbal abuse that is allowed to happen at this place.
A woman in front of me was taping a package. When the female clerk was open, I asked the woman in front of me if she was ready or if I should go. The women went to the clerk. The clerk then very rudely and loudly told the woman that she hadn’t taped the package enough and to do it again. As the woman walked back to add more tape, the clerk very nastily said «you made this other customer wait when she asked if you were ready?» I had not made any indication that I was in a hurry or or bothered by anything. I sympathized with the woman who was being publicly humiliated by the clerk. So then I went to make my purchase. The clerk starts saying to me how rude customers are and how they waste her time. This is the same clerk who had been super-​rude to me the last time I’d been in that branch. She obviously now wants me to sympathize with her because maybe she thinks that her publicly harassing the other customer was somehow to my benefit. I kind of nod and finish my purchase.
There is just so much wrong with this scenario and it points to managerial issues. It is never ok to publicly humiliate a person, to verbally abuse someone, or to harass someone. The poor woman who had been in front of me just wanted to mail out a package, it was so not ok how she was treated. And the way the clerk felt so free to yell at a person in public and badmouth customers was shocking. It is sad that these clerks and this branch’s management are not held accountable for their treatment of customers and taxpayers (who are all helping to pay their salary). I hope I never have to go to this branch again, but it is possible I will (sometimes its a time factor when I need to mail something out in a hurry) and I will continue to bite my tongue and be sad inside that these people are allowed to behave this way.

I like this post office. Its Saturday hours are very convenient for me. Staff has been accommodating if not the usual super friendly when I roll up at 259pm trying to get a tracking number for a prepaid package. Do yourself a favor though: get there before 230 because the line can extend outside of the interior doors.

I hate calling on the phone. They are extremely rude on the phone and talk to you like you are stupid. Also no common courtesy. They hang up on you, no «how can I help you» It’s just bad… I tried to call and locate a package and they tell me That I’m calling the wrong number and I need to call the 1302 number… How was I suppose to know that? But at this location in person, It’s always a different experience, some are nice and some aren’t… I do miss when they were closer to the court. It was more convenient for me… But regardless every usps office is a headache. Only reason I’m giving 4 stars… There was a nice gentlemen with dreads and glasses that was really nice to me and just overall friendly with customers compared to the other women who were working with him…

Friday morning, not crowded and yet Marjorie still acted like my very presence was an inconvenience to her. At least the lobby is big?
Edit: I have to come here periodically because it’s the closest, but man do I dread it. Today I got charged an extra «$ 12 oversize handling fee» (by Marjorie!) to mail something the same size as numerous other packages I’ve mailed in the past with no issue.
If this is customer service, I’d hate to see how they treat their enemies…

I am pretty sure that if you are a bad person and you die you go to the post office on 16^th street. The lady with a long face and red highlights is the Antichrist himself. I do understand that it may not be the best place to work, but how bad can it be. Is «not being a nasty B*%$@» that challenging of professional duty. If you can avoid the post office on 16^th street please do so at any cost. If you do end up in that death trap, brace yourself as your patience will be tested.
To be fair, the other lady with a kind face is nice and easy to deal with; I just didn’t want to be rude and so I went to the first available register, my mistake.

It is such a convenience to be able to come by anytime and drop of packages. The lobby hours are a definite plus for individuals who cannot make it in during business hours.

The customer service wasn’t very good and nothing was stocked — there were way too many spaces where envelopes and boxes should have been so I could package the mail by myself. Its convenient to where I work as its the only post office within a few miles. If you live/​work in the Rockville area, your best bet is the post office on Rollins. They move everyone along really quickly without being rude, and there are plenty of items in stock that you can get for yourself.

Customer service sucks but I gotta mail my stuff.

what the hell? one of their staff was so rude and wild! This is why public sector sucks. they don’t give a shit about customer.

The experience at this post office was better than anything I had experienced at their old location. The layout is very conducive to keeping the line orderly and moving. I was here on a particularly busy day and not only were all the stations open, there was someone in the lobby helping people have the right forms filled out before they got to the window. Hopefully they will keep up the customer service!

If you haven’t yet discovered, the main post office on Second Avenue closed down two months ago despite local residents trying to stop the sale of the property to a commercial real estate company which plans to raze the building and build condos. I was pretty bummed because the location is ideal, despite a too small parking lot during the holiday season.
Well, it turns out the post office found a new home less than half a mile away in the underutilized strip mall here on 16^th Street. It took over the space of the former Dollar Store very shortly after it shut its doors. It is still convenient for me, but maybe not so much if you take Metro. There is plenty of parking! However, be alert for those folks who speed through the lot and try to shortcut through empty parking spaces. A lady in a minivan almost swiped into my car as I was pulling into a spot and she gave me a look like I was inconveniencing her!
What I love about this post office is that the lobby is open 24 hours a day, seven days a week. That means if you have a credit or debit card you can self mail packages any time of the day with the machine just inside the door. The workers here also seem a bit more pleasant than they were at the old location. Maybe they like the parking too.