Sleepy’s

Buyer beware! These people are all kinds of shady so unless you are testing the mattresses a d buying online, you need to do your homework before coming here. The salespeople are dishonest and will say just about anything to try and get a sale, including lie.
This might include promoting the warrantees as a simple «no questions asked» replacement of your mattress at no cost if anything happens for the next 20 years. Salesperson claimed this coverred any sagging, discomfort, or even stains. A read through the warrantee language (or all the better business bureau complaints) suggest that the warrantee is next to worthless.
Salesperson also told us how they have exclusive rights to sell simmons beautyrest world class and that anyone else selling them is pushing counterfeit, defective, or used mattresses but the beautyrest world class mattresses at macys and sears all looked legit to me.
Other tactics including calling a manager to get a special price on the mattress for you (which is the same price listed on their own website).
Was also told my price quote was good for a week if i wanted to think it over, then told i had to put down a deposit to «lock in» the sale price, when i declined and said i would just come back another day, salesperson told me that other associates or stores weren’t authorized to give me the same deal and that i had to call salesperson on his personal cell phone to purchase directly through him.
Like i said at the beginning, be careful here.

Got a mattress here the other day and had an easy experience. There was only one woman working the store and she was helpful but not pushy and also helped make a few adjustments on price to get me to hit $ 600 for free delivery (mattress was $ 499 w/​the black friday sale so I got a mattress protector as well). It was a straight-​forward experience.
The delivery was also great. My window as 9:00 — 1:00 and the delivery guys called me between 9:00 and 9:30 to tell me they’d be here in a half hour. They arrived shortly and were really nice and quick. They also took away my old mattress for free.
All in all, a solid experience. No complaints here, and my new mattress is amazing!

I walked into Sleepy’s expecting it to be an awful experience. However, it was anything but! We went on a quiet Saturday morning and there was no one else in the store. The saleswoman, I think her name was Rose, checked on us but was not pushy or hovering at all. She left us alone and let us come to her.
It took about 30 minutes for us to pick a mattress (after laying on all of them!). We let the saleswoman know and it was a snap to fill out all the paperwork. Though it was a little pricey despite the «sales» (price+tax+old mattress haul away was about $ 1K). The best thing was we had a delivery date for the following Monday after 5pm! I was pretty impressed with that. The whole experience was painless and I would shop here again for sure. I’m certain the experience all depends on who you end up with as a salesperson though.

After a very difficult week and some of the worst salespeople I have ever come across from Mattresses to Cars to Wedding Vendors, my experience with Christina Hill and Rose Michel at the Twin City Plaza Sleepy’s was nothing short of a dream. (Pun intended.)
A little bit of background:
My fiancé and I first shopped for a mattress for our apartment in Cambridge a little over 2 years ago. When I tell you that we tried every single mattress in the state of Massachussets, rest assured, we tried EVERY SINGLE MATTRESS. We first met Christina Hill and Rose Michel on our initial search 2 years ago when the store was still Mattress Giant. They were a highly trained, unintrusive and pleasant team then and the same is true now — EVEN MORE SO.
The store is still very small. It is in fact the smallest Sleepy’s showroom in all of Massachussets. And I know because I’ve visited most of them! That being said, for space-​saving purposes they sell only the most popular/​best value beds. In effect your choices are narrowed down more quickly to what they would have wound up being anyway. (Think about it… I promise it makes sense :) .)
In addition Christina works regularly at two other showrooms on Memorial Drive and in Brighton (both of which I have visited as well) and she knows EVERY SINGLE MATTRESS THAT SLEEPY’S CARRIES IN ALL THEIR STORES! So if, as you’re trying different mattresses, certain ones are more to your taste than others, she can recommend other models you might like to try and tell you which store has it.
Since transitioning into a Sleepy’s team-​member, she expertly taught us how to know if we were properly aligned on a bed and helped us find a bed that gave us both optimal support and pressure relief. This was also not a particularly easy job since we don’t have «sides» of the bed (we’re just weird that way) so we actually had to find a bed that gave BOTH of us proper alignment, support and pressure relief. We bought the Kingsdown Sleeping Beauty Series Kara.
I should also mention, that 2 years ago, we wound up buying our bed at Jordan’s furniture — a Simmons NXG300. We were between that and the Nature’s Rest Nature’s Choice Hybrid Latex mattress at Cardi’s. This mattress will be for my childhood bedroom in New York which is being redone into a guest room, (which will be used mostly by my hubby-​to-​be and I when we visit my parents). Our first instinct, of course, was to visit Jordan’s and Cardi’s again. We still came away choosing the current versions of the same two beds (hopefully this consistency of prefrences bodes well for our marriage! :)). What we didn’t think about was that both Jordan’s and Cardi’s regions do not cover New York so the shipping costs would have been silly.
Then, I figured we should at least look at Sleepy’s since they are nationwide. My childhood bed was in fact from Sleepy’s and it lasted me a good 20+ years. (As a side-​note, though I don’t remember his name, I do remember that the man who sold me my childhood bed gave me one of the BEST peices of mattress buying/​life advice I ever got from anyone. When choosing a mattress, if possible, don’t look at/​worry about the specs, price-​tag, reviews, etc. Just choose the mattress that, when you lie down on it, makes you (and your whole body) go «ahhhh…». For years I would, without fail, get into bed and involuntarily go «ahhhh…», ridiculous though it may sound, it was true and a good life lesson. (Side-​side note: it wasn’t even amongst the most expensive mattresses in the store!))
I was thrilled to see Christina and Rose when we arrived today since I had no idea that they still worked there since Mattress Giant went out of business. I had appreciated and remembered their professionalism and courtesy to us during our last visit (before we were engaged!) and they remembered us too. They helped us find exactly what we were looking for at a VERY fair price and were not sales-​y or sleazy at all (unlike one of the team-​members at a different location I visited earlier this week.)
The other thing that I personally appreciated, after a particularly horrific experience with a used car salesman this morning, is that they worked TOGETHER. UNLIKE the sleazy car salesman (Lenny at Quirk Subaru in Braintree, who only had the basest possible amount of knowledge/​interest in his products), they were not piranhas out for the kill, cut-​throat, competing for the sale, trying to literally STEAL us from the guy in the next cubicle over who was the guy who did all our legwork, and then making a hasty retreat for the new potential customers who walked in when we wouldn’t give him a «number» to «work out a deal» with… SHEESH!
Rather they made room for each other and included each other and supported each other. It was just a very pleasant environment to be in. Long-​winded review with several detours along the way, but all in all, I have rarely been so impressed by true customer service and product education, interest, enthusiasm, and knowledge.

Don’t shop here. Salesman was not helpful and tried to push me on the mattress they had in stock. They don’t have many mattresses on the shop floor to choose from. Go to Sleepy’s in Central Square instead.