Cosmo Prof

I honestly don’t know what is wrong with pretty much every employee I have encountered, but so far, I have visited this location 3 times in the last 6 months, and received horrible service. For one, when you ask a question, it seems like the employees are annoyed for having to «help» you. I previously bought a Gel-​Nail Set, in which the plastic packaging had a hole in it, and asked if they had any more in the back. The employee assisting me then said, «If we do, its all the way up on a shelf in the back, and I’m not climbing all the way up to get it.» Today, the amazing sales person rolled her eyes at me when I asked for the price of a few products, then at the end of my multiple purchase transaction, didn’t even say «Thank you» or «Have a good day». This definitely will be the LAST time I shop at the SSF Location. I don’t think I should feel as if I am a burden to you, as customer service should be an expectation in your role of employment. I LOVE THE MILLBRAE LOCATION and have NEVER had bad service there. If I have to be a LICENSED PROFESSIONAL to buy products here, then I would hope the people working at the SSF Location could at least be Professional as well in representing COSMOPROF.

The owner is rude. Went with my friend to get some stuff and the owner came up to me. Asked if I had a membership card and I said no. So she rudely told me I had to leave. Emphasis on the rudely part. Sorry I didn’t realize it was a crime to accompany my friend.

South San Francisco Cosmoprof,(and the Millbrae Cosmoprof) has really impressed me. I’ve been to the one in Campbell, and the one in SF, and both lacks the professionalism that South SF, (and Millbrae) has shown.
Jasmine J., and her staff are amazing, never once have I ever heard her or the staff disrespect each other or a customer. It feels like a safe environment to either work or shop in, and you never feel like you are pressured into buying things you don’t want.
Jasmine has always said her motto is, «Treat people the way you want to be treated.», and her staff really reflects to other members of the company as well as customers as well.
They might be a smaller store than SF, and might not have as much stuff in stock, but all you have to do is ask the girls to special order you something, and that’s it! I’d rather come here to get my supplies, and have to wait for special orders. The customer service here is exceptional.

Felt it absolutely necessary to write a review for Cosm Prof on Hickey today. It recently has changed management, and just coming back from my monthly supply shopping it’s certainly looks like for the better.” Jasmine the Manager is such a Gem” always professional, friendly, and very knowledgeable, and seems to make time for each and every customer whenever possible. The stores shelves and products are set as such to make it very easy for the customers to navigate and visually see where everything is… which is excellent when you’re in hurry! So thank you Jasmine… and to all of your wonderful staff! :)))

worker don’t know what they are doing, the products their is way too expensive, people could just buy online, is just waste my time and gas to go there. The whole beauty industry is going to ruin by all these franchise store.

I am please to say that this cosmoprof has improve enormously… the store looks completely different, I love the arrangement that it is now and the staff was so friendly, polite and helpful. I look forward to going back! Thank you girls for such a nice improvement!

Love this location! Not only is it super close to my house but all and every employee there is soo sweet and helpful! Troy is my girl!!! :)

I absolutely LOVE this store! The employee’s are friendly and knowledgable and the manager Troy, is so nice :) They really know their stuff and always suggest something new for me to try similar to what I come in for. Thank you ladies of cosmoprof!

I am truly sorry that this store is such a letdown. I have tried 4 times over the past two years to come here, or even call for info when my usual Cosmoprof is out of stock etc. Every single encounter has been irritating and the employees act very unprofessionally. Only one employee there seems to care about her job (older woman, maybe a manager) I wont leave a bad review without examples, so here goes…
My first encounter was a walk-​in about 2 years ago, upon entering, i was halted at the door and a license was demanded-​not even in a nice way. I had it with me because I knew they required it to purchase, but honestly, I didn’t buy a thing that day from here. I went to the other store and was treated very cordially!
Another time, I needed to stock up on wax, so i called both stores to request items be put on hold (4 cans of wax, nothing else) My regular store (Hazelwood Ave) said no problem, and it was a 10 second phone call. When calling this store, i was asked repeatedly the brand of wax, then the type, then told they didn’t have the one i needed –stating the wrong type again, so I corrected them. Finally, they found the right wax on the shelf, and I was told they could not put it on hold for me. After all that, I was so bummed. I asked why not, and then suddenly it was OK. When I went to pickup the next day, nothing was on hold, but the wax was still on shelf! Today, I called to ask about a special that is listed in the ad this month… the employee didn’t know about it, and was irritated when i asked to speak to another employee or manager. I hate to say it, but I am DONE with this place! How can these two stores be so different in service? It’s not just one employee either!

Love all my ladies at Cosmoprof. You really know your stuff and always point me in the right direction. Super friendly and fast with transactions. They get me on my way and back to the chair so I can serve my clients!

Those of us who looovvvvveeee products know the bonds that you develop with the staff when you become a regular to a place like this. (Which I was for a long while before January of 2010.) There were two young ladies there who made the whole search for great haircare not only informative but fun. Not only did I go to buy products but a huge part of the shopping trip is to see the employees (who make or break a business).
Unfortunately, after they left so did good customer service. Without customer service all you have is products which is why I give this location one star. At least the remaining staff can stock shelves.
I went to look for some dry shampoo and had some questions. When I entered, there was not a soul to be seen. I looked around a bit while I waited for a clerk. After five minutes or so, an unkept young lady with glasses emerged from the back.
«Do you sell dry shampoo?» I asked.
«Yes. We sell one.» She replied.
At that point, like most people, I assumed that she would show me where it was but she just said «It’s over there» and pointed to a wall.
«Can you show me which one it is?» I asked.
She walked out from behind the counter and took me to the wall. At first, she had some good advice but when I started asking a lot of questions, she became irritated, short and unwilling to answer.
I had maybe too many questions and could not get enough information out of her so I asked her. «Are you a cosmetologist?» Thinking that maybe there would be a better person to ask.
«What is that supposed to mean?» She said.
I honestly did not know what to say. She was obviously offended but the company often hires employees that do not have their license.
She then raised her voice and began to yell at me so I asked to speak to her manager.
She said. «Fine,» and stomped off. She was gone but a moment before she went back to the front desk.
About ten minutes passed as I waited, and as I waited I began to wonder if it was even worth my time. On the other hand, I thought. «This store has been wonderful to me in the past, and I would hate to take my business elsewhere because of one person.» So I stuck around.
Once the manager emerged from the back, I first asked her about the dry shampoo, and tried to save my complaint for later but the girl followed the manager and I around making comments about me being indecisive and unsure about what I was looking for.
I tried to continue asking the manager about products but after so many interruptions I said. «I came here for shampoo not to fight with your employee.»
By now, I did not care about the product and decided to complain. I explained the situation to the manager by saying that the employee was unnecessarily rude. During my conversation with the manager, the young lady continued to interject saying. «Tell me how I am rude. Tell me why you said that…»
Instead of reprimanding her employee, she said. «Okay…okay…» as if she were trying to calm the dispute.
Finally, I said. «Forget it. I won’t be coming back here.»
To this the girl said. «Good. I am glad you won’t be coming back.»
The manager did not apologize to me for her employee’s crass and argumentative behavior. In fact, I almost felt like she was brushing it off.
After that, I left quietly. Honestly, I was not only offended by being treated like a nuisance but I was sad to see such a great place go to crap.

Lori (the manager) is really nice and very helpful. If I am in a hurry I can call ahead and she will set my stuff aside. I will often go to this pro beauty supply instead of the one on sixth street because, frankly, this one is better stocked. How many times have I gone to the supply in the city– just to have to turn around and drive to South San Francisco? At least 4 – 5 times, thats how many. But I make the drive because they carry the very best products, and I only use the best! The parking is also much easier. Its much nicer to shop where I am recognized and treated like a proffessional.