Best Buy

I’ve recently been updating my «audiophile,» stereo system and after shopping around, I found CeCe and Kristen (and the rest of the staff) in the Magnolia department where they sell the high-​end equipment I was looking for. My experience has been exceptional!!! They are VERY knowledgeable about their products and I’ve NEVER found a team so customer oriented. They have gone out of their way to personally deliver product to my house on several occasions. They haven’t tried to oversell me and I have learned a lot about a topic I was already somewhat versed on. They have set up special demonstrations of equipment, arranged special deliveries from other stores when they didn’t have what I wanted/​needed. In some cases they found floor model items for me to save a little $$$.
So, I highly recommend them. I don’t remember everyone’s name but they have all been great.
Products so far: LG OLED 4K UHD TV’s, McIntosh amps (4), Sonus Farber Olympica speakers, Furman surge protector, Pro-​Ject turntable and a misc. and a Peachtree speaker for another room.

Good for your electronic or tech needs the 4k tv’s now are awesome to view one day will get one

I only wish that Unilocal would allow a 0 star rating. This location has terrible customer service. If you want to have any assistance from a store associate you almost have to corner one of them and ask your questions in a hurry.
Also Best Buy has decided to change their refund policies within the last couple of months without notifying customers. The only place you can find the changes are on-​line. They have not and, most likely, will not place any notifications of these changes in their store. I only found this out during a return I made to The Woodlands store earlier today. Very deceptive practice by Best Buy. I will never step foot in another Best Buy in my life.

Decent Best Buy in the Woodlands, super crowded parking area with a bunch of other huge chain stores nearby. Parked close, got in quick however and searched for a Android phone wall charger, how hard do you think it would be?! It was one of the most disorganized Best Buy’s I’ve been too.
Finally found the chargers on an end shelf all for $ 5.99 got two of them and waited in line for 10 minutes then the gentlemen told me $ 30 something and I was like no there 5 and they were ringing up as $ 13.99. I was like no thanks and walked off, I mean who do you get mad at? The stupid kids or people who pick stuff up and put it back in the wrong section or the staff who doesn’t know how to place product under the right price tags, ugh Third World Problems. Still love bestbuy tho.

As a best buy credit card holder, I love taking advantage of their no interest promos on purchases first off.
My boyfriend and I came here to purchase a TV and since there is a 12 months no interest promo on purchases over $ 500 I thought I’d be great to take advantage so we went in.
First, we established a budget for our TV purchase, then the sizes that we would like versus what was in our budget, and finally the quality meaning a good trusted brand as well. It is obvious that the larger the TV the more money and the more well known brands the higher the price and as we noticed that the larger TVs were out of our budget we decided to settle with a 60 inch Visio TV that was from last year’s model on their display. The TV was still out of the budget that we had initiated but it was still great without the remote and screws from base and then that is when the friendly sales guy offered a discount off the TV or half off a re stocked sound system. After talking my Boyfriend out of the home theater system I admitted to the sales guy that we were interested in just the TV but was still higher than the initial budget so he actually went out of his way and dropped the price down again (which was very appreciated).
Once the TV was marked down to only $ 50 more than our budget I was ultimately very happy with our purchase since I didn’t think we’d be walking out with a larger TV especially being a VISIO SmartTV for the price that we paid.
Thank you to the friendly sales guy and the management for helping us out on reducing the TV, I know that they did not have to do it but it is a nice feeling that they will do what they can to help a valued card holder.

DON’T DO IT. Worth paying more anywhere else if your purchase includes delivery. Best Buy and Pacific Appliances contract with a third party delivery service that’s run by Vladimir Putin — NOT INTERESTED IN PEOPLE’S OPINIONS. Including when you might like to have your appliance delivered. Like, when you might be home. And Best Buy and Pacific, when called, will tell you «the way THEY work…» «we can’t control THEM». .. um, THEY hire THEM. Absolutely no responsibility for the goat-​rope delivery service they have hired. Grrrrrrrrr.

This is my local Best Buy, and use them all the time — just don’t like the other alternatives here — so Best Buy it is. I realize that I could get a better deal at Amazon, but then the installation? So Geek Squad it is. Unfortunately even though they have some good staff there, the overall experience somehow disappoints every time. Actually my media room, installed by Geeks about 6 years ago with about 4 update visits is still a major disappointment, makes me a glutton for punishment.
After 6 years my LG died so bought a new Sony and as ranged for the install. The guys arrive this morning, look at the dead TV to remove and ask — «so what are we replacing it with?». Uuhhhh? Long story short — although I bought the TV from Best Buy (it was on the floor in Best Buy — not in the store-​in-​a-​store Magnolia) it is a «Magnolia TV» and Magnolia and Best Buy are separate companies!!! You are kidding me!!! So having waited all morning or the Geeks to arrive I now have to wait another hour while they drive back to pick up my TV before they can install !!!
Note to self — Amazon next time!

Overall I’m a very Loyal Customer to Best buy here in the woodlands but i was waiting in line for the mobile phones (moving very slowly) on sunday around 11am and i over heard a very angry but cooperative customer be very well mistreated. The Husband seems to be waiting for an upgrade for a phone and the wife was trying to get some type of management which no one knew who was the manager lol i physically saw the lady walk all around the store searching for someone to talked to. Then Finally this guy named Larry only made up terrible excuses why the line was moving slowly and the 2 employees, one named Tamara was a very forceful and smart A** towards customers. Larry did nothing but give the a GM Number. oh just a FYI Larry smelt very bad and had long nails on his left hand. hmmm supisious? after seeing this i left and went straight to the apple store and was greeted and also out of the store in 15min. I will not recommend the mobile phone service at Best BUY woodlands I hope that couple was able to get things figured out

This is one of our fave stores in The Woodlands. This is one of their Premier stores with the Magnolia center having the upscale electronics. They can assist you in customizing a home entertainment center with what they carry or they can order many items from catalogs for your sound room or home theater room. They also have people who can create a total home entertainment room, furniture to ceiling to total sound acoustical walls. So don’t just look at what they have in stock because the possibilities are endless on what they can do. In the Magnolia Center the employees have been trained in high end sound systems and were able to answer my hubby’s questions and some other people looking to spend big bucks. I don’t know if their pricing is better than an independent store but sometimes a big box store may be good in case of screw ups and recourse but that’s your decision.
They also have several complete lines of upscale major kitchen appliance lines many are home professional grade. I love this section. Unfortunately I already purchased all Electrolux appliances elsewhere which I have had issues with. I wish Best Buy had this section of high end major kitchen appliances when I was looking to purchase mine.
The rest of the store I personally feel that the design is just ok. The employees in the regular section don’t seem to be as well trained as a couple years ago. Had to return some merchandise the other day that an employee guaranteed me was the correct product. Well it was not and I happened to find the correct product on my own wondering thru the store.
The customer service/​return department is friendly and professional.
Don’t forget to use your reward cards for the holiday season and spoil yourself!

The store itself used to be wonderful. Disappointingly, it’s now very sparse and I find the employees to recommend products owned by or sponsors of Best Buy.
Nowadays, Best Buy is alright for your basics. Compared to Best Buy a year or two ago, it’s very upsetting.
I’ve also found that the car department is a bit frustrating. You call Best Buy, have to enter extensions, wait in a phone call line, be forwarded to the department, and they are rarely open. I wish they said the car department’s hours online or over the phone. It’s quite frustrating because I haven’t been able to get a hold of them for over a week now because they’ve only been open 3 days, days which I couldn’t make it or they were booked. They even installed the ipod auxiliary I need help with. Quite infuriating.

The blu ray selection here was smal, but the employees were friendly. The stuff on sale is worth getting, their regular prices, not so much.

I find this locations to be nicer than my local Atascosita one, I see on other reviews it was recently remodeled. I was in there today to get a nook hd case for a cousin of mine and I found it hilarious that the employees there were like «Nook HD?» Lol I don’t blame them… any who, someone eventually pointed me out to their selections which was very limited so that kinda sucked but they have plenty iPad accessories :). Overall, great customer service will go here to kill lunchtime again.

We moved from Spring and needed a fridge in our new home. The Pacific sales guy found the fridge we needed and scheduled us a delivery date. The fridge was never delivered on the scheduled day –even after I called THEM the day of the delivery to verify. I was told the delivery truck had an issue and it would be another day before we received our fridge. Day two — the didn’t make us a priority delivery and after not hearing from them I called them to be told it would be delivered in the evening. They missed the delivery time so I called again. Now they missed delivery time number three! Here we are at the end of day two with no fridge and no communication! I have never dealt with such unprofessionalism.

I was just there to pick up an on line order.
Even though I called first, to confirm the item was there and that I would be picking it up, had the email confirmation on my phone, and there was a note in the computer that I would be picking it up, it took a little bit to actually get the $ 20 lap top backpack!!! lol

Here the thing about BB, the service is fair and they tend to not have the stuff I need. However, I do like being able to go into a store and touch merchandise (I’m a toucher, but I do not partake in frottage), so I buy things periodically. I have noticed a conscious effort to be more customer focus, which gives me hope.

I collect 3D Blu-​Ray movies, and «best buy» is consistently NOT the best buy, they are however almost always 10%-25% more expensive than their competition, so if money is no object to you, shop here, if you would rather save that 5 – 10 bucks per movie, shop somewhere else. I gave it 2 stars for the selection, but overall I am not impressed with the prices compared to their competitors.

Nicole, Nicole, Nicole… If you need to purchase an appliance, find Nicole, she will take care of you. I swung by about 20 minutes before they closed on Monday night as I wanted to take a look at some fridges. I knew I (really, the wife :)) wanted a french door fridge. After speaking with Nicole and looking at every fridge in our price range I finally settled on 2.
I picked Nicole’s brain about branding, normal dimensions as I didn’t yet know the opening in our new home, typical features, and much more. She answered everything without hesitation. i returned the next evening to purchase our new Samsung fridge with water on the interior, and even had them pricematch sears as they had it a touch cheaper. Can’t beat a good price, great service, free delivery, and a install with valve replacement…
Great overall experience, we will be back when we need a new stove and dishwasher… More or less, whenever my wife tells me we have to replace them!