Old Navy

I keep hoping this store will get its act together, but after 10 years of shopping at this location, I’m done. The entire store is a disaster, and has been for a very long time. There are clothes strewn everywhere, stacks and stacks of shirts and pants in no particular order so it’s impossible to easily find your size, the dressing room is rarely monitored and always has piles of clothes sitting on the desk and in the dressing rooms, and it’s dirty. Also, almost every time I’m there, there is only one cashier working while other employees are off supposedly returning stock or helping customers. Today the sole cashier was busy helping someone on the phone and wouldn’t check anyone out until she was done 5 minutes later. Meanwhile, two other store employees ignored the line and fussed around doing who knows what. It feels like the employees couldn’t care less, and where is the manager??? When will management wake up and care about their store? I hate to leave a bad review but it’s a completely frustrating and depressing experience to shop here. No more.

Loud. Messy. No ac. No thank you. Won’t be back.
The parking lot was hard to navigate. The store was filthy inside and out. There was trash all over the sidewalk and in the parking lot. Inside the store, looked like it hadn’t been swept in months. There were HUGE dust bunnies and trash everywhere. Clothes were all over the floor. I couldn’t even push a cart around because there were so many clothing items in the floor. It was also very hot inside. They should have had the AC running but the staff said they weren’t allowed to turn it on because it was too expensive. It was more humid inside than it was outside! YUCK! I won’t be back.

This location is always so messy and unorganized. Spaces are so tight between fixtures I can barely navigate with my stroller. Never organized by sizes and colors. Just thrown everywhere.
However, cashiers are always so friendly and efficient. Willing to work with my coupon to make it work.

Messy store. Can’t find anything without emptying the entire shelf. And SLOW checkout. One register open –never call for backup. They all act bored to be there.

OK, I love Old Navy, but corporate office needs to stage an intervention at this location. It’s always a mess, but today was ridiculous. I went on Sunday with my daughter and the place was a disaster, but I thought – oh it’s the weekend. Went back today to return an item and found the place even more of a mess. Don’t they have a cleaning crew to even sweep the floors? The floors are filthy with dirt, tags, etc… and around the registers looks like a teenager’s bedroom floor. Clothes and hangers everywhere. As I left today, there was one register open and there were 5 people in line behind me. From now on I’ll just head over to Tyson’s Corner Mall and shop there. BTW, staff here are a mixed bag – some are awesome – professional and efficient. Others need to learn some customer service and discretion. The customers can hear your unprofessional and inappropriate conversations.

I enjoy shopping at Old Navy, I can always find a good deal but this location is horrible. I visited more than once but it hasn’t gotten any better. It looks alike a tornado hit this place. Everything is just piled on top of tables with no price tags. Everyone working there is always in rush to leave for the day. No one to help customers, they all just stand around talking to each other and ignore you.

It was in a convenient spot, but i think it should have been located in the malll across the street. Like all old navy stores, it was very messy and hard to find anyone who worked there. The fitting room was a wreck! The lines were CRAZY! if you are in a rush, avoid this place at all cost!

Ok, who doesn’t love a good deal on fun fashions? Of course everyone does, but what are you willing to put up with during your shopping experience? This particular Old Navy is always a disaster, no matter what time or day of the week you go in. There are always clothes all over the floor, everything is left unfolded and thrown back, and the dressing room is always torn up with no help in sight. I think partly to blame is the clientele and the merchandise displays with all those folded stacks of stuff. But if that’s how you display your merchandise wouldn’t you make sure it stayed nice and orderly? They always seem to be understaffed and they don’t seem like they even care if the place looks like a tornado has gone through! The other night when I was in there, there was a huge, heaping pile of clothes on one of the display tables in the ladies’ department. Oh yes please, let me dig through that pile to find my size! The Tyson’s Corner store is always so nice and tidy. How could they be so different? Headquarters better pay closer attention to this place especially with the Springfield Town Center open now, we’ve got a lot more choices than default shopping at this disaster zone.

Hands down this is the messiest, most disorganized Old Navy I’ve ever been to. Clothing is just thrown everywhere, including on the floor. Good luck finding your size in the mound of shirts strewn about. I suggest shopping at the Potomac Yard location which is always clean, orderly, and organized — the polar opposite of this place. Corporate needs to get this store in line!

Compared to some of the other Old Navy stores I’ve been to, this one is a refreshing change of pace. I consistently have found (at least in the mens department) that there is a wider variety of items and styles, very frequently with some on sale or clearance, and everything is neatly organized.

The one good thing I can say about this store is that the location is very convenient. I went on Thursday evening and there was quite a bit of foot traffic. The store itself was a MESS! There were three staff members in the front of the store swinging bags when i entered but no one offered any as I walked by. I browsed in each section of the ladies side and noted clutter in every aisle. There were employees moving racks of clothing.
I was able to sift through a stack of Nationals shirts to find something red white and blue. I went toward the front to find the check out, and there was no line. As in no black stands with the bands that usually point you where to stand. I looked around and there was no one waiting so I went toward the female at an empty register. She looked at me and said that the line begins there as she pointed behind me. There was no one there. I looked back then to her again, then walked toward the middle aisle turned around and walked to another open register. Checkout was unusual as they often ask if you would like to open an old navy card, but I was just checked out and told to have a good night. Pleasant fellow and swift checkout.
Please clean up your store! Especially when you have employees who aren’t doing anything but talking up front.

I believe this place is perfect and for a store that’s not within the mall. This old navy is great location rather than driving all the way to Tyson’s corner mall. They seem pretty organized for a retail store and had much of their clothes fully stocked. The staff was extremely helpful and friendly. Love going here when I just need to get something specific.

Black Friday was a nightmare. Of course any place on Black Friday might have some difficulty, but this had to take the cake. I went to Macy’s where I walked in and out that maintained good customer service, same case with Target, but here all the employees seemed to have a chip on their shoulder. I have worked in a retail store during Black Friday, and I maintained professionalism. You have to in order to maintain sanity. This place unfortunately did not hold the same demeanor which made it even more unpleasant. It was a pain in the ass alone standing in line for the hour and a half to check out. I didn’t need the extra attitude at check out or when I asked where an item was. My friend that I was shopping with also had the same unfortunate experience herself. Even if you cannot control the madness of the rush of people or the organization of the store, you can maintain face and try to have a more refreshing attitude than the environment itself.

This location is better organized than most other locations but that’s where the positive ends. There is no customer service (no one greets you or helps you find anything). This is discouraging when there are only 3 customers in the entire store on a slow day and 4 – 5 employees completely ignoring them.

Except for the occasional lack of parking, this store has a pretty good selection of clothing. I also was able to return a couple of dresses that I ordered online with no problem at all! Staff is generally helpful and kind and prompt. Be warned that dressing rooms tend to not be cleaned out between customers.

I’ve visited this Old Navy location thrice in the three weeks I have lived in Alexandria, and each visit has been a positive one.
Old Navy sometimes tends to be disorganized, but comparatively, this one is quite a bit more orderly, plus the clearance section is actually *gasp!* on hangers and not on the floor.
Paired with the nice variety, customer service is also on par! I had several online returns and they were handled efficiently — so quick and easy =)