Performance Bicycle

I selected a mountain bike from the Springfield store and was extremely satisfied with the customer service. They took their time to answer every question that I had before making my mind up. I recommend this store to everyone.

Horrible Customer service. Was so excited to walk in here and purchase a bike today but that did not happen. Walked in, started peeking at hybrid bikes that I may be interested in until a sales person could answer my questions and guide me towards a bike. After 10 minutes of walking around and no help from anyone, I went and found someone to help me and the gentlemen said he would get someone else to help me because he was busy. I stood around for another 15 minutes and NO HELP! At that point, I had already found a bike that I was interested in purchasing but decided to walk out because I refuse to give my business to someone who does not value their customers. Will now search for other bike shops in the local area n

If you want to fix your bike dont come here bad idea. Worst experience here. They broke my bike brake. Worst service they don’t have a knowledge about the bike and better go to Fairfax.

Had the worst experience with the manager, Rich. Went into buy two bikes for my sons and intentionally compromised their selections to pick out ones in stock rather than order. The plan was to get our bikes and go on a family ride. Both the salesperson and manager were clueless about where we were emotionally and logistically. The manager tried to tell me that they’ll call me sometime, either that day or in the next day or two, when the bike is ready. When I asked whether «sales prep was a priority» and wondered how they could not manage their workflow properly to adjust for weekend sales, he got defensive and began to lecture me about keeping customer obligations. We walked out and spent our $ 800 at Bike Lane in Burke – a real bike dealer with guys who took care of us. We walked out with two Trek’s at a better price than the Diamond Backs and Schwinns. I’ve been a Performance customer for a long time but after this experience and a similar one with the manager at the Tyson’s store, I am done.

Although the selection of bikes and bike gear here is satisfying, and the mechanics are seemingly very good at their job and helping you out, the customer service here is irritating
Every time I call to check up on a bike repair, they leave me on hold for a minimum of 10 minutes to figure out what I’m talking about. I was promised a bike repair service would take 1 day (after waiting a week for them to schedule it in) and then didn’t get the bike back for over a week, calling daily with a completely new excuse from the manager and sales associates who had no clue. They could have at least called to update me rather than me having to call constantly to get the right person.
This could be a really good store with more organization, more reliable and interested staff members and more communication with customers.

This is more a review for an employee that works at the Springfield location… this person coincidentally stopped by the fairfax blvd shop while I was there and helped me immediately after noticing that I was unhelped for at least 20 minutes… I think her name was «Joy» and not only was she extremely helpful she genuinely seemed to care about my needs and concerns… and she didn’t even work there… one of the most comfortable experiences I’ve had in a sales situation… the store itself didn’t have as much to offer as I thought but I would travel to Springfield first thing for my cycle needs just for her customer service

Took my son’s mountain bike in to have a gear replaced after he cracked it in a race this past weekend. I could not have asked for better service including the guy who took the bike out of my van, the technician that replaced the gear while I waited, and the cashier that then put the bike back in the my van. The technician also gave me information about how my son should clean the chain and gears after riding hard through mud and dirt; and even offered some money saving tips! Great service, great advice and a great price! I think the whole crew at Performance really went out of their way to deliver great customer service.

Went there for a new tire. They didn’t have one in the size that I needed, but after looking the salesman found one in the back. I took it home and put it on the rim, but it was too big. It was mislabeled by about 2 inches. Maybe that’s not the salesman’s fault or the store’s fault… but then
I tried to get a tuneup on my bike. They wanted me to join their little tuneup club, with an annual membership. They said that they don’t work on bicycles that don’t pay for an annual membership. What? Sorry, there are other places in town that don’t have stupid rules like that.

We have purchased three bikes, a bike rack, and countless gear from this location of Performance. Rich and the rest of the sales staff are wonderful, knowledgable and personable while helping in any way you need or stepping back to let your browse. The service center does have a lengthy wait at times but the quality of service on your bike is bar none and definitely worth the wait.

My boyfriend and I came here to purchase a bike and several accessories last week. DaJuan and Pablo went above and beyond to help us in making our choices — they were incredibly knowledgeable, very friendly, and generous with their time! We’ve visited many bike shops in the DC metro region over the past several weeks, but we’ll continue to shop exclusively at Performance Bike Springfield because of the exceptional customer service its employees provide. Thanks, DaJuan and Pablo and the rest of the team at Performance Bike!

I just bought my second bike from performance bikes and I am absolutely thrilled with my purchase. Once again the sales staff fitted me for a bike that was perfect for what my needs were. Once I described what I wanted it they were able to use real life experiences plus just their knowledge of the different bikes they had to get me on the bike that was perfect for me. While the store was very busy that day I purchased my second bike I never felt like the staff didn’t give me the attention I needed.

The overall shopping experience is hit and miss for bikes. While some associates are knowledgeable and helpful, I found not having a clue. One of the hybrid bikes I bought … was clearly big on me and just realized it once I learned how to size bikes and riding it for some time. I think you really need to know what you need and want for perhaps some discounts you get to be on the safe side.
Another consideration when you purchase a bike with maintenance plan (or counting on service perks) is that you should plan on using prepurchase tune-​ups… during the winter. Perhaps, that may change. You might have to leave your bike for weeks, and maybe months to get it serviced.
I keep going to PBS because…
You can find bikes and accessories at discount especially with the Performance team membership.
My experience with the mechanics are positive, and most of the time I walk out satisfied. They proactively point out issues such as loose headsets, rear wheels, poorly installed cassetts, etc. on several occasions, fixed them. This is the most valuable aspects of working with mechanics at your LBSes.
It does get very very crowded, and can have a very long turnaround. I would look at the management more so than mechanics for forecasting demands, or perhaps promising services with the bikes they sell (?). At peak periods, other LBS may be a little more expensive, but have much more reasonable turnaround.

I bought 2 bikes here so far and have experienced great customer service from all staff. Very pleased with this store would recommend this to my friends.

I just spent 15 minutes browsing and not one employee acknowledged my presence. I need a bike for my son and daughter and will be shopping elsewhere.

You want to experience what it feels like to go to the DMV and wait, try checking out at Performance Bicycle. It is painful.

If you’re looking to buy a bike, and you’re new to the business, I would suggest going to another Performance Bicycle. Seriously, this was an underwhelming experience, and I ended up going to the Tysons store instead.
I swear, I was told anything and everything just to make a purchase. I didn’t feel like the associates were listening to what I was looking for in my purchase, but instead, were pushing what they could onto me. Blech!
I basically ran out of the store highly disappointed, and was discouraged to visit another Performance Bicycle. Glad I did head to the Tysons and Fairfax stores though, since I ran into some very helpful associates there!
Side note: I’ve heard that Andrea and John R are great people to work with at this store, so go ask for ‘em if you’re here!

I have used this store several times to buy parts, etc. The prices are decent and they usually have what your looking for. The problem with this store is the customer service. Associates will walk right by with out offering assistance, multiple associates appeared bothered and provided minimal assistance when I asked for help. The service here is the worst of the three performance shops I’ve visited in the area. Unfortunately, they are also the closest.

I’ve had good experience with service when:
1) selecting rain gear (I didn’t end up buying but still got good service and advice on what to look for)
2) getting bike repairs (the shop assoc. got started on my bike immediately and was done in minutes)
3) getting minor maintenance supplies (got good advice on lube/​cleaner and didn’t get pushed to the most expensive option)
4) getting new pedals and shoes (responsive advice on pedal types, etc.)
5) requesting return/​replacement. My shoes fit better on the floor than during the ride and when I called, the manager (Rich, who was totally… normal and not discourteous) listened patiently and explained they’d be happy to have me come in and switch them out.
Overall, I find the team to be knowledgeable, no frills, efficient, and patient. It’s not a spa, you have to go ask for help if you want it, but I’ve never felt ignored or slighted by the team there.

The one star rating is not for the store or the associates there is for the Store Manager Rich he is a total dick, he doesn’t understand what good customer service is, I went to get a coupon adjustment from a 800 $ bike and he give me attitude and he was very unpleasant to talk

I go to Performance only to buy tools, lube, tubes, and an accessory every once in a while. I would NEVER buy a bike from them. They have bikes stacked to the ceiling (literally) and you can tell the staff would rather be selling better brands. I can’t speak for the service department, so the above rating does not reflect the service department. Oh yeah, the parking lot out front of the store is a nightmare! If you drive anything bigger than a Mini, have fun squeezing in the spots. Otherwise, there is a garage if you want to walk a little.