Baskin Robbins

We love baskin Robbins especially on the 31^st of any month. Our favorite flavors are chocolate peanut butter and nutty coconut. The best service is at the baptist church Rd location in south county.

My favorite location. They know what I prefer, they are so sweet and like family. The products are consistent and if a flavor changes or if I have a special request, they try to satisfy it.
The company is consistent so it’s all about service and for me I’ve only experienced good service that is fast and friendly. The place is immaculate and there are plenty of cakes to choose from in a pinch! LOVE this place.

Read a few reviews that customer service was awful. Just came from there and I was stunned at how awesome they were. I called at 9;30 to ask store hours and if they had a pie I wanted. A man said they open at 11, but yes they have it — come on in now! When I arrived he unlocked the door and put on the open sign an hour early. A lady asked if I wanted something written on the pie, and she did a beautiful job of a happy birthday message. I asked for their names — Shannon & Patrick. THEY WERE ABSOLUTELY AWESOME!

I love this place, close to home and great service and quality!

Fake

Congratulations, Baskin Robbins. You have earned my very first one star review! This low rating stems from the awful customer service I received. Good food (or in this case, yummy ice cream) just can’t save a bad experience.
I ordered a birthday ice cream cake one week in advance from the date I needed to pick it up. After placing my order over the phone, the girl read my order back to me and everything was correct… a ²⁄₃ size yellow sheet cake with half peanut butter chocolate ice cream and half chocolate chip ice cream… the birthday boy’s favorite flavor.
One week later, I went to pick up the cake, along with a quart of ice cream. The cake was beautifully decorated. I paid and was on my way… easy peasy! On a side note, they do charge $ 2 extra to pack a quart with a flavor out of the bin if it isn’t already on the freezer shelf. That is cheap nonsense if you ask me.
Fast forward to a few hours later: we sing, the candles are blown out, I cut into the cake, and (gasp!)… mint chocolate chip ice cream. This has never been a flavor of choice for my family. The other half was correct with the chocolate peanut butter, but my birthday boy didn’t get what he asked for… and what I paid 40 flippin’ dollars for.
The following morning, I call Baskin Robbins to explain the error and request the cake be remade. The girl was very apologetic and said she could start a new cake, but that it would take 24 hours to set and could not be picked up until the following morning. That was a little longer than I wanted to wait, but I did want the cake to be made correctly so I was fine with it.
I then receive a call back from the girl about 15 later, saying she spoke to the manager (who is also the owner of this franchise store) and all they can offer me is a $ 3 coupon for my next cake purchase. This coupon can be clipped out of the Sunday paper coupon inserts and is worth less than ¹⁄₁₃ of what I paid. Unacceptable! The girl was told to tell me that since the order was written up as mint chocolate chip and that’s what I received, it was basically not their problem. Where this mistake came from I have no idea because it was never read back to me incorrectly when I first placed the order. The girl was once again apologetic, said she completely understood my frustration, but if she made the cake she would be fired. I’m definitely not aiming to get a young girl fired from her part-​time job here, so I asked her to have the manager/​owner call me. I was then told that she would not be able to call me back for two days… once again, unacceptable! The girl said she would call her manager back again. This poor, young girl was being placed in a bad position as the middle man because the manager/​owner would not take a few minutes to call me and resolve the issue on their own.
I receive another call back about 15 minutes later… from the young girl… and she said the manager would give me ¹⁄₃ of a cake with the chocolate chip ice cream that I originally ordered. Perfect! I wasn’t aiming to get a free cake out of this, just the correct cake, and the size she was willing to remake was the same size as the wrong half of the cake I was stuck with. I did find it odd that this cake wasn’t going to take 24 hours to make and set either, but instead about 4 hours.
I picked it up later that day from the girl I spoke with on the phone. I apologized to her for my anger and explained that it was not directed at her, but the manager/​owner and the way they handled this situation. She was more than understanding, which says a lot to me when the teenage part-​time worker seems to care more about the business than the owner does. The customer is always right? Not at this Baskin Robbins!

I’ll admit that I’m a huge fan of Baskin Robbins. I could go here once a week, but my waistline wouldn’t like that very much. This particular Baskin Robbin’s is located in a small strip mall, right across the street from Pizza Hut and Hessler’s Pub in South County. Parking, as well as getting in and out of this location can be an issue at times. The parking lot is small, and there’s only one way in and out.
My favorite ice cream here is chocolate chip. It sounds so simple, but it’s really good. That said, this time I opted for chocolate chip cookie dough and reese’s peanut butter cup ice cream. Both were fantastic. I usually make my wife get me an ice cream cake from here for my birthday. Yes, I know it seems childish, but they really are my favorite kind of cake. What’s better than cake and ice cream all in one? :) Anyway, we usually come to Baskin Robbins if we eat dinner somewhere in So Co (Joey B’s, Friday’s, etc.). I know we’ll be back.

This place is sort of a hole in the wall shop in a hole in the wall strip mall. The ice cream is standard BR, served up by high schoolers and first time employees. Customer service is okay — it’s about what you would expect from a work force on a learning curve — bless their hearts (you with Southern roots will understand that phrase).
The ice cream keeps me coming back, when I’m a hankerin’ for Baskin Robbins… but that’s about it. I buy it and get out as fast as I can.