Macy’s

Went into the women’s department just a few minutes after they opened and it was trashed. Things were not folded and hardly any product. There was a table of jeans that looked just thrown on the table. Went into the restroom, and don’t think it had been cleaned for a few days. This was around 8:30 in the morning, when they opened at 8am. I have never seen a Macys store in this terrible of shape. I know it’s the holiday season, but it was just after opening.

Great friendly and professional service from male staff member 10 453 340 at 4:30pm 11÷28÷15 who rung up 2 shirts from me and again later from female staff member 10 130 746 who handled an exchange at 5:45pm 12÷02÷15. Great to see what appears to be long time sales professionals in this store. Sorry I did not get their names but would be nice if Macy’s would print them on the receipt so we can ask for them again when returning to shop.

I came by this Macy’s today after having no luck at the one in the Galleria when it came to finding Homecoming dresses. Again, like the previous Macy’s, this one did not have many options to choose from either. Ok, no problem. So I finally decide on a dress that I don’t really like but can work with and go over to check out. I stand there with my friend for a little bit, patiently waiting to buy the dress even though the other stores in the mall have obviously closed already. Finally a young Indian employee comes over, I greet her with a ‘hello’ and a smile, no reply. Ok that’s fine. I could obviously tell she was upset or annoyed by something so I just keep quiet while she’s doing whatever she is doing, which took a while until she finally takes the initiative to check me out. We look at each other for a bit awkwardly waiting for her to say something and take my dress so scan the price tag. She obviously doesn’t so I just lay the dress on her counter, she takes it, carelessly throwing it into a bag, says my total, I hand her the money, and when she gives me change, she simply throws it down on the counter, the 3 dollars and 73 cents. Then she precedes to rip off the receipt and throws that on the table too. I was expecting her to place he receipt into my bag then handing me the bag but no. That was honestly a really awkward situation for me, and if I were to go back, I probably would not have even bought the dress. Again, I didn’t like it much anyways. But on the good note, the other employees were great!

This is Macy’s is one of the nicer ones that I have been to in awhile.
This multilevel anchor store was extremely organized and clean. It has a nice selection of quality merchandise.
One of the things that they could work on is their signage. There is a map of the store in the doors upon entry; however, it wasn’t all that obvious as to what department was on what level.
The staff was friendly and helpful when trying to locate a given item or department.

Nice store easy to get to fun shopping.
The only reason I didn’t rated a five is their prices are way too high and sometimes it’s impossible to get help

Macy’s sells great quality clothing & cologne. The cologne very RARELY goes on sell & is excluded from most coupons. They do have a lot of great sales, especially during the holidays. It’s one of my favorite stores. Only cons… The men’s urban selection is really suffering and if you need a above 2X in shirts or above 38 in waist, you may be very disappointed.

Love this Macy’s. Price check machines easy to find. Always staff around to ask questions. Simple return’s. Great coupons and sales. Love it!

Let me just start off by saying that if you have children that are screaming for no apparent reason and the parent is not doing anything to stop it, then you’re probably going to get mixed looks from the employees. If we are trying to help other customers and all we hear is a screaming child, it isn’t exactly pleasant. I think that this particular store is always very clean, the maintenance crew does a great job. The LP department (Loss Prevention) always makes altercations with customers as quiet as possible, which is what seems to be a problem at the Galleria store, and I genuinely think that most of the folks employed here really enjoy their job and giving the best customer service that they are capable of giving. I have never had a problem with my Macy’s card or with making any sort of purchase at this store or at Macy’s in general. I gotta give props to the management because it’s not easy running a store as big as this one.

I can’t think of a reason to give this store a bad rating. It is well-​stocked on all items, always running great sales on clothing, and there is a wide variety of stuff on 3 different floors.
The staff is great. I’ve never had a bad experience and there are always many people on duty so under staffing is not an issue.

I was in here shopping for work clothes with my mom and daughter. The people who worked there were no help at all. They kept shooting me and my mom dirty looks because my daughter was kind of whining but was was keeping to herself. And then the woman who checked us out didn’t offer their credit card (which she had for the person in front of us) of which we do have and could have looked up for us. In the future I will consider taking my business elsewhere

In the day and age of online sales, Macy’s is keeping me local!
I typically buy my shoes from Aldo online, because their sizes are very consistant. Sadly, I could not find any driving loafers that I liked at Aldo…
I walk into Macy’s and saw a pair of Calvin Klein’s I rather liked. They were reguarly around 110 dollars on sale for 80. I was in! I wore them for about 3 months and the damned things fell apart at the seams. I was very upset! I walked across the street from my work to the Macy’s here in West Co. Mall. Told the salesman my problem, and he promptly asked me to take them off, and brought me a new pair. I was shocked. I didn’t even have my receipt with me, but that wasn’t a problem. The sad part was I had loafers that needed broken in again, and that’s a big pain in the ass.
Less than 2 months later, the damn things ripped again at a different seam this time… Went back in, talked to another sales guy, and he helped me pick out a pair of Bostonians this time around. They were a bit more expensive than what I had originally paid, and much more expensive than what my Calvin’s were marked at the time, but he brought them out, and swapped them no problem, and absorbed the difference. 3 months in with the Bostonian’s and I couldn’t be happier. Which I would have noticed these from the get go. Much softer leather, and much more comfortable!
So good for you Macy’s. You earned a new loyal customer, and you’ll be my new first choice, rather than my last thought.

I heart Macy’s. I do. I shop there entirely too much. I get a huge kick out of the coupons and the rewards and walking away with a $ 30 dress. I even bought my last mattress and couch from Macy’s because of their financing deals.
I will not, however, be buying any more jewelry from them. I purchased an Effy ring from them in March. I have huge hands, so I had to have it sized. I bought the warranty plan so that I could size it again later if needed. Off to sizing it went. They send it off to another facility for any kind of repairs so it was a good two weeks before it came back. When it was done, I tried it on and it fit well so I went off happy with my purchase. Unfortunately, the first time I wore it I realized the stone was now loose. It didn’t feel loose but you could definitely hear it rattling any time I moved my hand. I took it back in and submitted it for repair. Off it went for 2+ weeks. Back it came. with the exact same problem. Third verse, same as the first. this time, the saleslady specifically wrote «shake the ring, you can hear it moving». 2+ weeks later, it showed back up. When they called to tell me it was in, I asked the sales rep to shake it for me before I wasted my time driving down there again. She assured me it was good. I drove down there, heard it for myself — no shake. Hooray! Finally. my ring. I put it on and started to walk away. except — waaaait a minute, WTF is going on with the side?! Yeah, they managed to scrape away the black accent coloring around the filigree. The salesperson tried to convince me that it was just cleaning material stuck in there. I disagreed and told her to clean it out if it was just material. She tried for about 10 minutes before finally admitting that I was right, the black was just gone. Baaaaaaaaack it went.
I did get the ring back finally about 2 weeks ago. and was able to wear it for the first time since purchasing it (and paying for it) 3 months before. Ironically, when I went to pick up the ring for what is hopefully the last time, they tried to sell me another one. Yeah, thanks Macy’s, I’ll pass. Ohh, I do like that dress over there though…

5 big stars for the store with a star as it’s logo!
I went to Macy’s to check out their suits for my son. I went in looking for a DKNY in 40L that their web site said was not available. I had to return something anyway so thought I would go look anyway.
Enters Mark the suit salesman.
I ask, and he takes me right to it. Oh, it is beautiful, and then I look at the price tag. $ 650.00 not on sale :(
I wander off to look for something more in my price range… Mark calls Bob, Bob researches upcoming sale events, he comes back telling me that on the 28^th the suits are going on sale for $ 319. I can’t wait for the 28^th as it is for a wedding that weekend, and it would still need the pants to go to alteration. Mark got the sale price appoved.
But wait there’s more…
I asked if there was any 20% coupons available. He did not have one, but ran over to another department and they had one. He borrowed it for my purchase which brought the suit down to $ 255.
I then went over to the tie department and a very nice gentleman (didn’t get his name) helped me find a tie.
Wait there still more…
The suit fit, so we had to bring it back to Macy’s for pant hemming and while there my son opened a Macy’s charge account. That gave us another 20% off bringing the suit down to $ 204.
Macy’s suits us just fine!

If you live in South County or in the burbs south of the city, come to this Macy’s. This location has a great variety of things. Customer service is great. Parking is so-​so. Like any other mall department store, I try to avoid coming here on the weekends & holidays due to the parking & the insane crowd.

This Macy’s location seems to either get high marks or low marks and nothing in-​between. I admit that I enjoy shopping, checking out the sales, trying on suits and kicking it with the salespeople. In other words, I’m a functional metrosexual sans the eyebrow waxing and the Jersey Shore tanning. My review will focus in the men’s department as other reviewers hit other areas of this department store.
The guys in the men’s department are helpful and provide good sartorial tips and tend to have a good eye when it comes to measurements. I enjoy this shoe department as they offer a larger Cole Haan and Kenneth Cole selections. They are sometimes cheaper than the label flagship. I purchased a pair of Ken Coles $ 20 cheaper because of sale cards and other sale incentives. I’ve always found something there that catches my eye.
There, of course, have been the occasional dud employee but this tends to be with the seasonal help and all stores are busy around Christmas, so I tend to be lenient. I hustled shoes back in the day and retail is rather difficult; tho’ reading Jenny S. review about «peeing» is rather garish behavior and raffish on all levels.
I’ve not experienced this in the men’s department.
The store is clean and presentable and, of course, hit the sales and you will have a 3 star experience. Treat the salespeople as human and odds are you’ll be walking out with a few shirts, a couple extra bucks in your pocket, and a 4 star experience.

My MACYS! Unlike Jenny S, I get excellent service in the shoe department! Granted, yes it is BUSY, but they are always nice enough to bring me TONS of shoes. And with the sales, and my macys card, the shoes are adding up! Sign me up for new Coach boots!
I also love their clothes, INC is a great brand. And I find amazing deals on clearance all the time! Winter coats are 50−60% off now so take advantage!

The shoe department at this Macy’s is just terrible. They never have enough people working. Every time I go in there I’m annoyed. Over the weekend went in there, found a pair of shoes I wanted to try on. Waited and tried to flag down a worker, couldn’t find one who was available. Ended up trying on a few display shoes since no one would help me. Finally managed to flag down a woman who took about 10 minutes to bring me the shoe I wanted. And then, I hear her yell to someone else «You deal with everyone, I need to pee.» and then she runs out and I don’t see her again.
Next to me another woman was trying on boots and was looking extremely annoyed that no one was helping her either.
I spot another worker off in the distance, just slowly picking up boxes of shoes. I flag her down and it takes forever to get her attention. While I am trying to do this, boot lady is annoyed and packing up her box of boots that she wants to buy and taking them to another department with workers. The saleswoman comes over to help me and as I am speaking to her cuts me off and says «Wait a minute» and runs off chasing after the lady with the box of boots who is going to pay for them in another department. She then starts ringing her up while I’m standing there, waiting now about 15 minutes for anyone to show any sign of helping me. I gave up and walked away. Terrible service and complete lack of professionalism.

This Macy’s is always very clean, and the staff is generally helpful, though it can be a bother to track a kiosk that is attended down. And then you’ll probably have a ridiculous line. I guess that’s all department stores though.
My husband and I also had our bridal registry set up through this location. The staff was very helpful and wasn’t overly pushy like some registry locations.