The Polar Express Train

We had a horrible experience at the Polar Express train ride in St Louis 12−22−15 and horrible customer service. We attempted to purchase out tickets through the hotel package. However when I entered in our AAA membership it allowed us to have the hotel but kicked out the tickets for the train ride without my knowledge. We drove 2 hours to St Louis and they did not have our tickets for the train. Instead of just saying it was full or explaining the only tickets they had available were crappy they happily took our money and gave us tickets making us think the tickets would be just fine. We get to our seats and we are in a train car by ourselves which isn’t decorated. The car next to us was where all the action was so we didn’t see any of it. Our seats were next to the boxes they use to keep the cookies and mugs in. When we rode by the «North Pole» we missed it because we couldn’t see it out the window over the boxes. We complained and were told we would get our money back, receive complementary tickets to come back to the dinner and another train ride. I have called 3 times since our train ride. We have yet to get our money back or the complementary tickets to come back. No one has contacted me from the St Louis train station. This experience is done 12−30−15 so we probably won’t get those complementary tickets. I thought this whole experience was unprofessional, disappointing, and frustrating.

The Polar Express which runs during the winter months is now it’s 2^nd year at the St. Louis Union Station. This is a really great experience for the whole family. It is very interactive from the time you walk in the door till you board the train and arrive back at the station. The dancing chefs, hobos, train conductors are ongoing for the entire hour train ride. The hot chocolate is fantastic and the train is clean and comfortable. The children get to spend time with Santa and take pictures and get their very own bell. It’s a worth a try.