Studio City Mailboxes and More

Just had a ridiculous experience where they refused to confirm (by notarization) that a copy of my utility bill was IN FACT a copy, as they didn’t understand why I needed it. Not really need to know if my bank and attorney ask me to do it. Always thought the notaries job was to notarize and not to be attorneys?! Add to that a recent gross overcharge for packing a laptop in a box and you have a catastrophic recipe for customer service disaster. There are plenty of other options within spitting distance. I suggest you spit and go to one of those. 2 strikes was enough.

very friendly and quick service. i went in to drop of a couple d.h.l packages and they were friendly and helpful which is noteworthy bc i am pretty sure they don’t make any money from just accepting packages! they also have to call d.h.l themselves. i will go back anytime i am in the area happily.

I’m so impressed with this place that I almost want to just hang out there. If they put in a coffee stand I might just do that.
I have been a customer at two different times in my life, based on where I lived. And both times my experience has been the same. Amazing.
It took literally one visit for the staff to know my name. They look out for my mail and packages, and the service is just outstanding. I’ve used them for shipping, for notary services, and for just everyday mail, and I can’t say enough about how great they are.
The pricing is very reasonable and once you’re using it you’ll wonder how you ever lived without it — it takes just ONE TIME of not having to go to the USPS all the way in Hollywood (or worse the UPS way up the 170) to make this service totally worth it.
If you need a mailbox (and let’s face it, with all the mail theft in LA, who doesn’t?) this is the place to go.
They have their own little parking lot but it’s shared with the USPS so it does get busy. You can still park right in front in a non-​spot and get in and out quickly though.
They’re open every day but Sunday and have someone there 9 until 6 weekdays and earlier (4) on Saturday but that doesn’t matter – you can come in like a ninja at all hours of the night to get your mail. You can’t confine yourself to normal business hours and they don’t make you.
Think of it like your home away from home.
And I assume they’re working on that coffee thing, right? :)

Susan was a huge help getting my document notarized and was very kind. Great little postage shop!

Very nice and helpful personnel. Very happy with their service.

I have had a mailbox in this location for several years. Very rarely have I gone into this place during the busiest of times and not received great service when needed. I can rely on text and emails to verify deliveries and this is a great help since I do a relatively active amount of ordering online. The location is great. It is located next to the USPS as a pro, and a potential con is that parking can sometimes be a concern. But most of the time I am able to get in and out in very little time. So if you’re looking for mailbox service in a great location with great service and a smile (most of the time), I recommend them highly. There are employees who go beyond the call of duty… and there are those who do not. In this place, you’ll quickly figure out who’s who? After all, we’re only human.

in short they seem disinterested in satisfying customers to the point of driving business away. I was one of two people in the store and there were three people behind the counter but they told me to wait for the one guy who was talking to an obviously crazy wannabe actress for 10 min or so while I waited… then they starting printing my documents to be signed by the notary and I asked if there would be a charge for printing and he put his thumb and index finger together like «not much» and I said well how much and it was going to be $ 15 for 15 pages black and white. i can only dream of how fun it would be to argue with them about lost packages.

Unilocal 365 CHALLENGE — 2014: ⁹⁄₃₆₅
I couldn’t be happier with this place. I needed to ship a box of goodies but also needed to gift wrap it in a box. This place now offers a professional level of gift wrapping service! The gift wrapping and delivery service to San Francisco was just under $ 50. They blew my expectations above and beyond what I’d ever hope for in a Mailbox location. Plus their service is phenomenal! I am a true fan of this place time and time again!

My Wife & I have maintained a Private Mail Box at Studio City Mailboxes and More for many years. It is a nice feeling to know that there is a responsible & well organized organization to handle our personal & business mail and packages. The service that notifies us by email or text, when we receive packages is awesome, saves us time wondering when our packages will be arriving. They have many notaries on staff so I know where I can always count on getting a notary. The guy (s) and girl, that work there are friendly and efficient.
I think that some of negative reviews (only a couple most are positive) that reference not paying bills or bad service were meant for another similarly named mailbox store in the same area, as I have only found the staff to be courteous and professional.
You can not make everybody happy, especially when it comes to dealing with shipping packages
That’s it for me, felt as though I had to say something about our experience !

Above and beyond — very helpful, courteous and speedy.
This review is for the Notary Public services at Studio City Mailboxes and More. I have been in twice to have passport documents notarized. The first time I went in Ramnik was very helpful, friendly and even though it was a bit past the cut-​off for notary services, he graciously and quickly took care of me. The second time I went in, the other Notary was not available, and I was in a big hurry to get this done. Well the clerk said he could see if Ramnik could come in, on his day off, to help me. Well, within about 15min he drove to a nearby coffee shop where we met and took care of the paperwork. He even waived one of the fees for me and I was able to pay by credit card using Square on his smart phone.
Thank you Ramnik from the guy on the Motorcycle with Pink hair :-D

I have been treated poorly every time I go to this station. The last time I was told when a nice young man asked the large balding guy to help me, he looked at me and said” too bad I’m busy wrapping presents” I then left and walked next door to the United States Post Office where they were more then willing to help me out. I will never use Studio City Mailboxes ever again and I hope know one else does either..

Sent 3 packages over a month ago Internationally and received a call yesterday saying that one had just been returned. Two of the packages had the exact same contents, and were going to two similar addresses in the UK, however one became undeliverable. After asking why that had happened, I received a run-​around answer and no helpful solutions from the staff. The packages were going to Talent and thus were time sensitive and very important they arrived at the same time. Furthermore, for gift wrapping 3 small packages, sending 2 of those internationally and 1 locally, it was over $ 200.
I ended up shipping out the returned package myself yesterday afternoon and after 1 day, it is already almost to its UK destination without a problem.
I would NOT recommend their shipping services to anyone — and I’m sure there are many more gift wrapping services available in the area at a much cheaper price.

Incredible rip-​off artists at this shop. They overcharge massively for shipping. And they’ve been doing it for years. They did it to me years ago, and they did it to me recently. I went there again and trusted them because I thought it was new ownership. Either way, terrible business. Stay away. Last time they ripped me off, I called UPS to complain. UPS said there were multiple accounts at that address with unpaid bills, but there was nothing they could do about it.
Just go to the post office next door. MUCH better service and pricing, believe it or not.

My last review was taken off of this page, while a positive one was left on top.
My review of this business was pertinent, did not use fowl language, and needed to be posted. Trying again. If this post does not stay up on top, I will contact the Better Business Bureau instead… or maybe local news. Try me. Today; they added insult to injury by trying to blame the customer again. Very professional. I walked out. A new cast of characters was behind the counter… each worse the the last. They lose mail and then have attitude about it. Funny how my LADWP mail (suddenly) showed up after my last complaints all over social media.

This place is great. The staff are pleasant and very helpful. They go above and beyond in taking care of my mailing needs.

I was frustrated with the US Post Office next door when I was told that they could not help me tape a box on «One Side» (12 inches) and that I would have to pay almost $ 5 for a tape role or use their «Priority Mail tape» and pay 3 times the amount for shipping that I did not need and they did not have a 12−16″ common box that I needed to ship.
As I was getting in my car to leave I looked over and was reminded about to Studio City Mailboxes & More next door and decided to have them help me.
I haven’t been here in a couple of years and What a Dramatically Great improvement they have made there and I noticed that the PO Box section is nice and clean as is the entire store and very well thought out and organized.
The staff there greeted me this morning and was very polite and when I was purchasing an envelope for 49 cents and did not have anything smaller than the $ 20 bill — they gave me a business card for myself and 2 business cards and said «Rather than trying to give you change for this purchase — We’d like to give you this envelope — complementary and would appreciate your mentioning us to two other people.»
I was pleasantly surprised by this and as a Marketer I told them that this was the best 49 cents that they ever spent and I even came back a half hour later and decided to ship my box with them INSTEAD of the Post Office. Lohen was very helpful and even showed me the computer screen of my shipment and they have a cool software program that uses Google maps I think to show the street address of the shipment and a street view of the building that it’s going to which I think is brilliant because if you ever have any doubt that you are shipping to a legitimate business — THIS is a great tool to help you decide.
Lohen gave me the shipping and pricing options and patiently waited as I called my wife to confirm that zip code and choice of shipping. Lohen then finished up and then had me look at the computer screen to confirm he typed in the information correctly — BRILLIANT! This dramatically alleviates inadvertent typing errors on both the Customer part (my wife’s «S» looked exactly like a «5») and this is what great Customer Service is about!
I told Lohen that they are doing things right there (As a former corporate trainer for sales and service I Really Know First-​hand) –so without a doubt I can say that to Studio City Mailboxes & More is BETTER than the US Post Office and if you live within 10 miles and need to ship right away — Go There First! I cannot recommend it highly enough!

I was initially put off by some negative (pre-​2011) reviews of rudeness, but this place has been fine and the help has been very friendly. It’s more expensive to rent a PO box here than at the USPS next door, but they had larger boxes when USPS did not, and they can accept FedEx and UPS packages and send a text-​message notification when things arrive. Access after hours is via electronic key, and there’s always pleasant music playing when I get my mail at night.

Way better than a FedEx and UPS store I visited today. Sufficiently staffed and understood that customers appreciate efficiency — not true of the other two.

THIS IS where you need to go for any mailing or notary needs. These people are very friendly and will go out of their way to help. I always wondered how do they do business right next to post office, but one visit made me understand. One visit and you will meet the main team– Andy, Gavri and John.
I have a small business and will always ship with these guys.

Great spot for gettin all your mail needs completed… I’ve been a box renter here for about 5 years and it’s great because for business it gives you an actual address instead of the whole PO box number thingy. The service here is great and the boxes start at $ 54 for 3 months, so it’s a very good deal.
My homies Gavri, John, and Andy hook me up with the bomb service be it mailing bulky packages or signing off on a notary for me… Yea they have on-​site notaries isn’t that great. and if you have a box here all shipping items, stamps, etc. are 15 percent off now beat that. It’s right next to the Studio City Post Office so you know your package will get to it’s destination. One of the best things is when you get a package delivered they email you with the time of arrival so you know exactly when to go pick it up. They have nighttime access as well via the automatic door sensor that comes with your box key.
The great thing about it as well is when the post office is crowded you can just go across the parking lot (20 ft.) to this place and get the same service without the hassle. they also have a gift wrapping service with over 50 patterns and ribbons and if you have a box here it’s FREE!
One more thing if you’re going out of town for awhile they’ll forward your mail for you for as long as you want isn’t that crazy. So if you’re in the valley and you want your mail coming to an anonymous address other than your dwelling this the place to get your mail fix.