Babies R Us

Went in to pick up an online order of some Mustela products for my daughter although they left one of the products in the security case and the employee helping me told me that I was good to go. I called when I got back to work and got a hold of somebody in the toys r us section b/​c nobody answered in babies r us and was told «oh you need to come back for us to take it off.» I didn’t receive an apology on their behalf of leaving it on and explained I couldn’t come back in. The female employee didn’t have no customer service skills at all. Won’t be going back to this location

First of all store is small and then issue with customer care and cashier counter. There was coupon of free bottle on purchase of $ 15 or more, so I asked to scan for that, the cashier scanned it and also asked if it is free or charged extra. But instead of getting that free, they have charged for it. After looking at bill I notified her then she try to call manager, but no one showed up in 5 min. So I have come again later to fix this extra item.
This is the 2^nd time I had bad experience with Cashiers there and Customer Care. I will got to different place next time.

My hubby and I are first time parents to be and were SUPER excited to buy furniture for our nursery! We went to Buy Buy Baby first but were totally overwhelmed, so we went to this Babies R Us. We picked out our furniture and were asked to sit at a desk and wait for someone to help us. We waited 20 mins then wandered the store trying to find someone to help. Three people then came to help, none of who knew how to either find our registry or order the furniture for us.
Finally someone said they figured it out, and sent us to the front with paperwork to pay. At checkout we were told to go back to the furniture section because the purchase order was not correctly filled out. After another twenty minutes with someone at furniture we were again sent to the front to pay. The cashier rang us up and said it was $ 200, which was so wrong for 3 pieces of baby furniture. We asked her if she was sure, And she told us that’s what the register told her so she wasn’t going to question it. Finally a manager came over, fixed the order (it was 4xs that) and after finally after being there for two hours we left.
When my husband picked up the furniture it took forever for three different employees to figure out how to work their system. It’s a shame there aren’t a larger variety of baby stores in the area, because the two we have been to are so stressful and frustrating! At 8 months pregnant, I don’t have the patience to deal with such incompetence. I hope this store figures out how to train their employees!

By far the worse Babies R Us in the area. This place is small, messy, customer service is not great. I regret shopping here. I have been here in the past, and happen to come here again last weekend out of convenience. There are larger Babies R Us that I should have taken the time to drive to but instead, I was here. After waiting in line for about 4 minutes, there was a new lady at the register. I was trying my best to be patient. There was a couple in front of me also waiting. It look like the manager was on the other register entering information for a credit card (it should have been the other way around to get the line moving). I overheard the manager yell as she was entering credit card information, «thanks everyone for being so patient» and the lady at the register said, «sorry, I’m new». I tried to think back of my first days at a new job and how nervous I would be to have some compassion for the situation. But after a few minutes in line, a couple ahead of me, and a customer who recently came back to the new lady with a receipt in his hand, his son, and a toy he just bought, I was like, ok– i’m leaving. I do not trust this new lady and she is probably going to mess up on my purchase. This is where the manager should have intervened, or, assigned another staff to help this new lady through each transaction so she can learn what she is doing. Except, they left her all alone to fein for herself. Then, I started feeling bad. As the guy who came back with his receipt at hand, the person still finishing up their purchase transaction, the new lady asked «would you be interested in signing up for our credit card? you will save 5%?». I was like, are you kidding me? You have a line, a man who obviously drove back for you to fix a mistake, and now as you are almost done, you are pushing a credit card? I finally walked out of that line, and walked over to the Toys R Us area to pay for my items. It was fast, quick, efficient, no mistakes, and I was finally out of there. I definitely wont be back for «convenience» at this location during the holiday season.

Good events for babies and parents working on baby registries. Prices are definatly higher than average though on their products.

This store is SOOOOO small, which means their selection isn’t great. I definitely should have done more research in deciding which Babies R Us to go to. I came in for a pregnancy pillow, and finally found it just as I was about to leave. This was after I spent 15 minutes walking around the store trying to find an employee to help me out. I finally found their pregnancy pillows and they only had three. Luckily one of those three was the belly and back one I was looking for. When I went to make my purchase the cashier asks «Is this a gift?» I said no. Then she asks «This is for you!!!» I said yes. Then she blurts out «Wow, where’s your belly?» Ummmm, how RUDE! I’m here to make a purchase, not for an employee to get up in my business. Being that there was no employee in sight to help me when I needed, I don’t appreciate her comments. Won’t be coming here ever again.

Few tips for your store, shut that crap down or fire everyone in that location and install self checkout registers. This is a horrible store and it needs to go.

It does seem «forgotten», and everything is overpriced (compared to Buy Buy Baby and even Target). I can NEVER reach them on the phone. I once waited 15 minutes with no real person at all. Then I called the Toys R Us side and all they did was transfer me, and I waited another 10 minutes with no answer. Now today I called and it’s been a busy signal all day! I only give it 2 stars because it has what we need if I can’t go to Buy Buy Baby.

Do you ever answer your phone??? This store’s customer service is nonexistent. You need to help yourself and when you are struggling, figure it out yourself. How does the store manager keep his or her job under such conditions?

This place turns me off. It seems so run down or «rejected,» and the prices for baby stuff is not even comparable — some items are majorly overprices.
Rather go to BuyBuy Baby.

Not a fan of this store. I’ve come to this location many times and I don’t think I’ve ever once been asked if I needed help. I have a 2 year old and one on the way so I’ve been here numerous times over the years. Usually it’s fine but today was so annoying! I walk in, the employees at the front were too busy with personal talk to say hi. No one the entire time asked if I needed help. I was getting gifts for my sister in laws baby shower. I told the guy at the register (not sure his name, looked a little like luis Guzman and definitely didn’t seem like he wanted to be there) that the items were from a registry. He asked for the registry #, I had it on my phone and showed it to him. He couldn’t find it and started cursing under his breath. He tried again and said «well I can’t find it», then gave me the total. I asked «so are you going to find it ?» He raised his voice a little and said «I tried twice and I can’t find it so I don’t know what to tell you» I said «well the whole point of the registry is so other people don’t buy the same thing». The girl working with him overheard and came to help, she found it very quickly. After I paid, I thought it sounded a little expensive so I checked the receipt, he charged me twice for one item, so I had to bring it back in. He gave a half hearted apology. Will I go back? Probably. They’re pretty overpriced though and costumer service is severely lacking.

Took 3 calls and over 15 minutes on hold to get my question answered. And then he didn’t even check the computer to make sure the item was actually in stock. Hopefully it goes better at the actual store, but I’m not holding my breath.

I got to this location as it is close by. It is smaller than the other location in South San Jose, but it is also attached to a ToysR US which can make things convenient.
The only complaint I really have is that they always seem to be understaffed. During check-​out there can b 7 – 8 people in line with one person ringing people out (she does an amazing job though making sure she isn’t rushing the customer whom she is helping, which is great!!). I went yesterday and probably waited in line to be checked out for about 10 minutes. This is unacceptable in my opinion. Costco’s line goes much faster than this.
Anyhow, they seem to have as much variety as other Babys R Us, and things are crammed in there (i.e. Car seat section).

This is one of the most inconsistent and least helpful retail experiences I’ve had. We come here weekly and I never know if I’m going to be helped or ignored. I doubt they pay attention to their Unilocal,but I recommend customers go to Target or Walmart or Safeway or anywhere else unless you want to gamble with your time by coming to Babies R Us.
Some employees are fantastic. Most are wishing they were somewhere else. I don’t blame them.

Poor selection and the slowest checkout ever. I can never find what I’m looking for here. Not sure why I keep giving them a try. No more.

The baby registry assumes that the parents are not coequal and that one parent (the coregistrant) is irrelevant. My husband set up our registry online. Therefore, the system labeled him as the primary registrant and me as the coregistrant. That was fine for the website, but it turns out to be a problem in store. Apparently, when you search for a registry in store, it only searches based on the primary registrant, rendering the coregistrant irrelevant. We only discovered this problem when a shower invitee went to buy a gift looking under my name and came up emoty handed. The store couldn’t figure it out, and the guest ended up calling my mom. She spoke with the staff member who confirmed that coregistrants don’t count for in store searches.
We ended up switching our names on the registry given that people are more likely to search under the mother’s name. But it is an unacceptably flawed system. It appears that they assume one parent counts (generally the mother) and the partner is a non-​entity.
I greatly prefer Amazon’s baby registry (particularly with Amazon Mom). Better selection and reviews. Plus, my husband and I are treated equally by Amazon. Babies R Us is unpleasant to visit and their registry system is downright outdated.

Terrible place stay away!!!
The first time I went here I decided to start my registry here because many of my friends registered at Babies R Us in Missouri and were very happy with their services.
1. My husband and I waited for about 30 minutes for someone to help us
2. 3 different people were needed to enter our information into the computer
3. We were given a scanner that kept breaking
The only upside was that we got a goodie bag with a free bottle.
I decided today to try Babies R Us today because I received some coupons in the mail. I
bought a padded Carters crib sheet here for $ 19. When I was in the store I thought it was a good deal because I had a 20% coupon and the item was already 40%. When I was paying the clerk was very rude and rolled her eyes at me for pulling out a coupon. What made my experience even worse was later I went to Target to run some errands and found the same crib sheet for $ 7.
This place deserves zero stars.

This Babies R Us is very tiny.
They have a fairly large clothing section and have all the basic necessities.
I wish they have more formula on stock, but they seem to not have room for it. Their food section isn’t very big either.
The sign is pretty deceiving. It seems like the store is large, but it’s 90% Toys R Us & 10% babies.
They do have a nice mother’s room, it’s roomy and the changing tables all have pads.

not nearly as nice or as well run as the one in redwood city as well as being smaller and less selection. although passable, there are a couple of employees who are excellent.
this one happens to carry pringles, however. They are next to the formula section.

Is this the haunted one? Came here with my sister about a month before my nephew was born. We spent over an hour testing out the different travel systems (car seat + stroller) and comparing all of them. No one really came to help us, not that it would have been useful, I was set on making a decision with my sister without staff help. I’d rather search Amazon ratings via the app and have her test out how easily the stroller fold and how heavy it is vs some random person telling us their limited experience. In the end, we ended up with one of the most expensive ones and the cashier recommended a warranty on the car seat connection vs the travel system itself, which seemed weird but whatever.
The only real con I have is the other shoppers here and their lack of driving skills. You’d think these drivers would be more careful around a baby store but that wasn’t the case, we almost got hit twice on the way to the car…