Coast Dental & Orthodontics – Temecula

On Friday February 12^th I went in to this location to have my temporary crown put back in because it had fallen out. The message recording said they opened at 8:30 so I dropped my son off at school and went there before I had to go to work which was around 9am. I walked in because the door was open and no one was at the front. I proceeded to wait, but no one heard me I sat down and started to overhear 2 individuals talking it was the dentist Dr. Lopp and an associate named Heather. They continued on about their negative Unilocal reviews and how Dr. Lopp did not «mesh» well with Shay one of his other associates. Heather then went on to talk about how she acts like a sweet little Christian girl, which by the way I am Christian as well and know Shay and to be honest she is one of the more calming, and sweet employees at this location. After saying that they proceeded to mock her voice. At this point being in the customer service industry, I was disgusted so I got up and opened the door a couple more times to get their attention that there was someone else in there with them. They then acknowledged that there was someone there and that Heather was not dressed or prepared to put my temp in because she was not dressed for the occasion or working. She advised me to wait that someone would be in shortly to assist me. I then let her know that I thought Shay was a nice person and she said oh I think so too. After the encounter and them realizing I heard everything they went and whispered to eachother pretty much until the time Evelyn came in to help me. I have always felt very comfortable around Shay, Evelyn, and Sarai. They are always professional, gentle, and kind. When Dr. Lopp comes around I always feel tense, upcharged, and asked to do things supposedly needed to complete certain things that I have never have had to had done before. Not to mention everytime myself or my husband have had to have work done the Dr. Is ALWAYS late and my visit ends up always being at least 2 hrs. I am disgusted at this situation and the lack of professionalism this company exudes. Hopefully Shay will take legal action since they thought it was ok to speak of not only her religious views, but mine as well. I will be taking my permanent crowns elsewhere because I refuse to be worked on in this location or with this company again.

I wish I had checked the Unilocal reviews before making an appointment but I only read the reviews they had on their website which I’m sure we’re only to reflect the positive. I’m currently still sitting in my chair waiting for a cleaning… My appointment was at 2pm and it’s now 4:30pm. And I have yet to have anything done besides X-​rays and the doctor show me options for crowns… For a cavity… Yeah haven’t heard that before either. My husband also had a visit today at 2:30pm, and waited an hour before he was even called to the back. He’s also currently sitting in his chair still waiting for his cleaning. This is ridiculous and we will never be back, if they can’t get time management under control id be terrified to see how they react in an emergency situation. We will be going to another dentist for any additional work we may need. I’ll post an update with the time we finally get out of here
Update! 5pm and I was finally done with my cleaning but my husband had still yet to have anything done when his appointment was at 2:30. Finally 5:20 rolled around and we ended up leaving without him getting his cleaning done. I will say The dental hygienist who did my cleaning was great and really sweet but there’s clearly a lack of proper management behind the scenes because I’ve never in my life spent that long in a dentist office for a simple cleaning… even as a new patient. Avoid at all costs, the doctor acts like a sales guy and you’ll waste half a day of work just twiddling your thumbs.

My GS just had his 1^st appt — scheduled for 8AM — we were early & were not seen until 8:50 & back out the door by 9! Imagine keeping a 21M, old, who hadn’t eaten breakfast — occupied for almost an hour. No toys, books … Would never go back if it were my choice.
Continue the 1^st star for the front desk person who would not give us a straight answer on why they were so late.
I’d give more stars for the dental assistant & pediatric dentist. They were very nice … BUT the wait is intolerable …

Wow! I arrived for a ten am appt, was told there would be an hour wait for the oral surgeon. After sitting there until 1130 I discovered the 830 appt was still sitting in the waiting room! I then asked others that were waiting and discovered there were three appts for 930 and 3 appts for 10. This is a greedy, rude oral surgeon. The office staff will tell you what you want to hear. I asked to be rescheduled at another office. I was handed an appt card for 8 am in Santa Ana. No address, no phone number. I had to ask the guy for the information. I asked if this was the first appt and he advised he could not see the schedule. Then how can you give me this appt? A few days later I called the Santa Ana office of Coast Dental and was told there was no appt made for me and the surgeon was booked. She placed me on hold and miraculously came up with a 7 am appt. The oral surgeon did not arrive until 740 am! She told a fellow worker that she was not coming in un
til 730 even though 7 am appts are being made by staff. She is an outside contractor, young and rude. Of course the patients were stacking up. I did not receive services because I made comment to her about being late. She ended up Calli ng the police to have me removed even though the office manager told me to sit in the room while he checked other resources.
STEER VERY CLEAR OF THIS COMPANY. THEY ARE UNPROFESSIONAL AND GREEDY!!! They don’t deserve any stars!!!

UPDATE: Lanay contacted me after this incident and made a concerted effort to get us in right away. We saw Dr. Chau and he was very thorough and knowledgeable. We received a fair estimate for the work my daughter needs and are considering our options.
It’s nice to see a company that acknowledges mistakes and makes an effort to correct them.
Previous review:
«I had an appointment for Saturday at 10:00 am with Dr. Chau in Temecula. We showed up and the door was locked and the office closed.
We contacted Dr. Soliman and he told us we were at the wrong location. We drove to the location he sent us to and it too was also closed and locked.
He said he would have someone contact us today and no one did.
I left a message and Bryce called me back. He said that Dr. Chau reschedules appointments as he sees fit and his assistant is supposed to call people and let them know and she didn’t.
The only appointments available were 9÷9÷2015 at 2 pm. This would mean I have to pull my daughter out of school. The other option would have been 9÷19÷2015 almost three weeks from the date he was supposed to see us and was a no-​call, no show.
I am shocked that any professional person would simply reschedule someone’s appointment and not call them. And then have them drive all across town for no reason and to make up for it, offer appointments that are not acceptable.
This relationship is not off to a good start.»

This is the absolute last time I will ever step foot in this office again. The first experience I had was absolutely terrible leaving me in debt with hardly any work done. This time I take the day off to go get a check up, cleaning and some minor work done and all I accomplished was returning emails on my phone as I sat in the waiting room for an hour and 20 minutes. I finally got so annoyed that I left, never to return again. Stay away from this place. They are the most unprofessional office I’ve encountered.