Jo-Ann Fabric and Craft

This was my first time at a Joanns and my experience was horrible. First, the staff here are extremely rude and unhelpful. I roamed the isles and had at least 5 workers pass me and not one asked if I needed any help or had any questions. Worst part is that I waited more than an hour to get fabric cut. It is absolutely ridiculous. I will never go back again! Save yourself the time and experience and go to hobby lobby or Michaels. At least there the staff are friendly!

I LOVE Joann’s! I’m here at least once a week!
I’m provide you tips so your experience can be great! After coming here so many times you learn a thing or two. One being always go online on your phone to snapshot a picture of the coupons they have weekly. Once you do that you’re golden to enjoy the store. If your buying fabric then be sure to grab a ticket at counter first because the wait is very long. I once waited 40 minutes and was disappointed to hear they don’t do «custom» cuts (their words)!! Meaning if I want 2 yards I can’t get them to cut it in 1 yard increments which I personally think is horrible customer service. I can see if I was asking for them to cut in ¼’s or small pieces but this isn’t the case. They should correct that policy because that just seems odd when their there to cut material? Aside from that complaint the store ITEMS are great just be prepared to wait in lines to checkout and have material cut.

The staff are great!
I want to give a big THANK YOU to Zack the store manager for his professional service and kindness! I will continue to shop here for all my fabric and crafts!!!

I went to purchase the 10 pound box of «Poly– Fil, and the price was $ 44.97, I almost purchased it but I decided to wait till later. Well later came today, I purchased the same product and size, only I paid $ 19.97 at Walmart. (of course no coupon). But overall the store was clean, staff was friendly and they accepted the coupon that I had. Sometimes it pays to wait. :-)

Be careful because the fabric that you buy from Jo-Ann’s is sometimes second quality. It will not hold up to multiple washings. The wait just to have the fabric cut is very long. Many times I have put a bolt back on the shelf because I didn’t want to spend so much time just waiting to have it cut and then only to stand in the check out line another hour. Go to Hobby Lobby if you want decent fabric and the line is usually not long at all. Jo-Ann’s is a big disappointment.

RUDE AND NON HELPFUL EMPLOYEES! I am 8 months pregnant, standing while holding my items and waiting in line. Cashier just walked away without saying a word and closed her register without helping me. Needless to say, will never come back here! 0 stars!

I always come here for all my projects I do around the house and I always receive excellent customer service! Especially at the checkout. They always point out which coupons would be of best use for what I’m buying.

Just throwing this out there. I was just here to get some glass marbles /​glass rocks for my sisters schools. We asked a worker there (Jake) and he told us, with a dirty look, «no we don’t have anything like that «. We looked and within minutes we found an whole isle (-: he was very rude to people in line. Other wise I love the store and products.

Great craft store… they always have what I need and they send out coupons all the time.
But don’t be in a hurry if you need to get some materials cut because that line is always crazy long.

I spend lots of money here. I take at least one class or social here a week, and buy lots of items on a regular basis. Until today. I was told the wrong time of the social, it was even wrong on my printout. So when trying to ask the lady that was at the customer service desk on ²⁄₂₈ at 4:50 questions about why wouldn’t they call if the one person signed up wasn’t called and if I drove home and back (over an hour combined for me) to get the paper to prove the time, she got loud, yelling «I didn’t do anything to you» and made a very aggressive fighting gesture at me. Really? Forget how much I spend, that’s what you do? The only person that would care about the over a thousand dollars I spent here since mid January is the store manager who apparently wasn’t «available». Let’s see what other shop wants my money and will have some respect.
This isn’t even counting how much I spend for my yarn every month, just sewing and jewelry making. So take my advice and stay FAR AWAY! I’m calling tomorrow to cancel all my classes when I won’t have to deal with her.

Waiting an hour to have one piece of material cut is total BS!!! They have multiple cutting tables, but only two people cutting. Crazy when it is busy!

I wouldn’t usually leave a review for a fabric store, but today I had the pleasure of meeting LIZ. She is one of the fabric cutters at this Joann’s and she was absolute wonderful! She truly went above and beyond for me and my mother-​in-​law today.
Gold Star for Liz! Thanks for making our day

I love Joann’s! Awesome yarn selection, great customer service. I can always find what I need when I go there. They accept competitor coupons too. I always pull up a coupon for michaels, hobby lobby and joann’s on my phone prior to going and love getting to the register and seeing the money fall off. Last time I went in I had over $ 400 in yarn and walked out spending $ 275 :) awesome pricing, great selection, I would move in if I could!

HUGE store but not much to buy for some strange reason. Joanns always feels like a discount store with sparse inventory, dont know why, maybe cause other stores are stuffed full of trinkets and they just have practical items to buy.

Live the fact that they take competitor coupons but the customer service at the cutting counter is horrible

I waited for 30 mins to get 1 fabric cut an now another 20 to pay! Talked to the manager and she says that’s all they have? If it’s your busiest time HIRE help!!!

I have accepted the fact that it will take me a hour to get one piece of fabric cut. It is what it is. I won’t complain about that.
After pulling 78 when they were on 38 I walked around the store to see what their was and enjoyed myself, can’t say the same for my husband and kids who were waiting in the car (that was running with the a/​c).
They are great with coupons, customer service is great at the registers, for the most part. Hit and miss with any store and coming in at least 6 times a year if not more for 10+ years even at the older location.
I recently returned some fabric that was purchased because I never used it. I had 3 yards of knit fabric cut and when I came back to return the item and pulled #47 while it was on #34. When she was measuring out the fabric to make sure it was still in purchased condition she told me it was 2 inches short. So either she was incapable of measuring it properly or the woman who cut it initially is incapable of measuring properly. Either way, I was given my proper refund but now I check to make sure that I get the proper yardage cut.
Either than that, it is always clean and everything is in order. I don’t mind prices, they seem reasonable to me.

Possibly because of the time during my visit here~ 10AM but I have to say thank you to the staff. They were extremely patient and helpful to let me know about the coupons. I couldn’t decide between two fabrics my son had chosen for a school project but with their flexibility with coupons and competitor coupons, both the girls who cut my fabric AND the cashier Shannon patiently let me pull up my coupons on the phone. Mobile coupon was accepted 40%off AND my printed 20% off total was applied accordingly. I just appreciated their sharing the deal info! Every cent helps, you know? And on top of that, if I chose to return the unused fabric, since it was not red-​tag, I was told I can return it within 90 days. Can’t go wrong. I received excellent customer service! Thank you!

Ya know what? I really should’ve just ordered those 10 MM studs online…1 $ for 100 of them where as I spent 10 $ for 100 of them here… DISGUSTINGLY overpriced.
Won’t return.

Warning: Crabby menopausal women ahead. Could someone make a sign with all the goodies available here warning visitors of the impending danger that lies ahead? The place has it all, I’ll give them that. Their employees could use an etiquette class because insulting your customer is acceptable. It’s cheaper than Hobby Lobby, and pricier than Walmart. I love making jewelry, so it has a vast selection of trinkets, charms, and doodads. Michael’s doesn’t come close. In any case, it’s a great starting point. Do your research. My dress form was listed cheaper online, but that meant I had to wait for it to be shipped. I’m impatient. With an in-​store coupon, I was able to take it home that day. Amazeballs! Don’t forget to sign up for their text coupons, which are sent about once a week! If you can handle the occasional hobbit, then you’re set. Happy Crafting!